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JustBlinds

4.5

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JustBlinds Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and aesthetic appeal of the blinds, as well as the ease of the ordering process. Many appreciate the variety of options and timely delivery. However, concerns arise regarding inconsistent product quality, such as issues with installation and fit, as well as customer service challenges, including delayed responses and difficulties in resolving complaints. Overall, while customers are often satisfied with their purchases, there are notable areas for improvement in customer support and product consistency that the company should address to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
115
quality
506
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11,821 reviews

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Kansas
1 review
0 helpful votes
Follow Mary L.
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My experience with Just Blinds was great and I love my faux wood blinds. Delivery was so fast I couldn't believe. The blinds fit perfectly and look great. They cost less than the big box cut to size blinds and look so much better, about a close to custom you can get without paying the high price. I have had the blinds a month and if any problems occur I will be back to this site. As of now I would order from them again and I am spreading the word.

Date of experience: February 6, 2012
Tennessee
1 review
1 helpful vote
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We absolutely loved our experience with Just Blinds. The process was easy, the shipment was fast, the items were correct & the blinds look great! My parents had referred us to them because of a great experience they had. Thank you for helping to make ours another great experience!

Date of experience: February 3, 2012
California
1 review
2 helpful votes
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I received my blinds earlier than expected and they were shipped with care. The only problem I had was a couple of missing handles and one call to customer service and it was taken care of. I talked with "Steve" in customer service twice and he was very helpful and friendly.
My blinds are beautiful and rich looking and exceeding my expectations. This is the second time I've ordered from Just Blinds and will do so again. Nobody can compare to your prices and quality. Thank you. I have already raved about Just Blinds to many women at work. Keep up the good work.
C. Thennes

Date of experience: February 3, 2012
Texas
1 review
0 helpful votes
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This was probably our 4th or 5th order with Justblinds.com and once again, just a perfect experience. The prices are outstanding, selections are deep and customer service/communication is second to none. Worth mentioning is that, several years ago, a small part broke on a blind that we had for more than 3 years. I called JustBlinds.com fully willing and expecting to pay a small charge to get the part that I needed. NOPE! Spoke to a representative and THE NEXT DAY I not only had a replacement part, but detailed instructions AND a spare part in case I needed it on another blind that we ordered at the same time. WOW. This, ladies and gentlemen, is why we don't even consider the competition. Would give then 6 stars if I could.

Date of experience: February 1, 2012
New York
2 reviews
1 helpful vote
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Ordered two faux wood blinds for my oddly shaped bedroom windows. I actually called with questions and immediately talked to a very helpful representative. Was told how to measure and that the blinds could take 2-3 weeks to ship. They arrived two weeks later with free shipping. Easy installation and they look like blinds that cost 5 times as much. I would not hestitate to order again. By the way, I am a real person - 64 years old retired professor.

Date of experience: January 26, 2012
Texas
1 review
0 helpful votes
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Bought the shades as a Christmas present for my daughter (after she picked the style and color). She loves them and her husband said they were a breeze to install. Your rep was wonderfully helpful when I called with a couple of questions. We couldn't be happier, will tell our friends, and be customers as long as we need window treatments. Thank you.

Date of experience: January 15, 2012
California
1 review
0 helpful votes
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I have bought blinds from this site on separate occasions. Both experiences were great! They even had record of my order way back in 2005 so I was able to determine which blinds to order in 2012 that would best match! I was very appreciative for that service! Will definitely order from them again and again!

Date of experience: January 13, 2012
Oregon
1 review
0 helpful votes
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These folks did a great job. We bought blinds from them on 3 separate occasions. Each time they were the cheapest we could find and each time they delivered in a timely manner. When we did have a problem with one of the blinds they paid postage back and forth to have it repaired in about a week.

Date of experience: January 11, 2012
Virginia
1 review
1 helpful vote
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I am never that interested in 5* reviews, Most of them are from folks who are still excited about the latest widget they received two weeks ago. I like to know what problems people had and how they were handled. We have been ordering from JustBlinds.com for about 8 years. All of our orders from them would have met
With an initial 5* review. More importantly, years later when issues
Arose they were there to back up their "Satisfaction Guaranteed"
Statement every time. What more could you ask for.

Date of experience: January 9, 2012
Iowa
1 review
0 helpful votes
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I had excellant results. I oredered 8 large double insulated blinds and received them 3 days prior to promised shipping date in the middle of the Holiday Season. Quaility is excellant and instulation was simple. Highly recommend this company for I checked with others for price and product service..

Date of experience: January 5, 2012
California
1 review
1 helpful vote
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We have ordered many blinds and have always been 100% satisfied! The quality of material, structure, and measurements perfect! Installation has been easy and delivery was early or on time. We appreciate knowing there is a company like yours out there!

Thank you,
Theresa L. Jimenez

Date of experience: December 30, 2011
New York
6 reviews
12 helpful votes
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. Blinds were awesome and I am extremely satisfied. I plan on being a returning customer real soon! Excellent customer service... as if they were standing right in the room helping me measure and decide!
Sandra LaMotta, Hasbrouck Hgts. New Jersey *******@aol.com

Date of experience: December 29, 2011
Virginia
1 review
0 helpful votes
Follow Kirbi H.
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We are a family who meeded blinds ar a decent price for our newly finished downstairs. The blinds came just when they said they would arrive, you need to keep in mind that they have to cut the blinds before they can ship them, they looked amazing and were easy to install at a very affordable price. Thank you for following up to guarantee great service. We even recieved a follow up email from the company making sure everything was to our satisfaction. Will definitely use your company again in the future.

Date of experience: December 28, 2011
Massachusetts
3 reviews
2 helpful votes
Follow Dave E.
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I ordered 3 blinds for my bay window in November to try you out,
I was so pleased with them, both in putting them up, and how they look/operate, that I ordered 4 more blinds to finish off my apartment and just put those up. I have already recommended you to other people and will definitely use you again in the future if I move. The apartments in my area (Back Bay, Boston, MA) have high ceilings and the inside window lengths are usually over 80 inches so I could not go with standard blinds.
The free samples you sent out for colors helped a lot too.
Having the white backing on all the colors is a great feature too.
You made my place look great for the holidays.

Date of experience: December 27, 2011
California
1 review
5 helpful votes
Follow circadian s.
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I ordered one blind from this company to see how it would look. Their site said it was shipping out, but 2+ weeks later I never got it. I emailed, I called, I spoke to someone who assured me she was handling it, and would get back to me. NOTHING, finally, I disputed the charge with my credit card, and on the same day, she finally emails, oh but we just sent it to processing. BS! This company won't get my business. I have no idea if the blinds are any good, cause almost a month later, I don't have the single blind I ordered!

Date of experience: September 7, 2011
Texas
1 review
0 helpful votes
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I was highly satisfied with all aspects of my purchase - the quality of the product, the quick delivery and the interaction with the personnel during the phone order process. The first 2 items mentioned are obviously very important but being able to talk to someone that is actually in the USA and that is not reading all their responses without listening to my questions is by far the most important aspect of the transaction. I'm so tired of dealing with other customer service personnel from other companies because they can't do their job correctly or efficiently. I own 5 rental properties and so far the only people I get good service from is the water department. Once I find a company that I can depend on, I stick with them because I'm tired of wasting time with everyone else. Just Blinds is one of those companies I will continue to do business with in the future. Thanks for a job well done. It is sincerely appreciated.

Date of experience: July 19, 2011
Arkansas
1 review
0 helpful votes
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Best prices, great quality, fast service, and installation was easy. Extremely satisfied and have used them 3 times now.

Date of experience: July 15, 2011
Illinois
1 review
1 helpful vote
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Actually, everything went fine. The order, the delivery and the installation.
You have the process down and I have no suggestions.
Keep up the good work.

Date of experience: July 15, 2011
North Carolina
1 review
0 helpful votes
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Everything was great! Good price, items shipped on time, and the product is
Beautiful! I will definately recommend Just Blinds to anyone needing any
Blinds in the future, and will also order with you again.
Thanks, Brandi

Date of experience: July 14, 2011
Texas
1 review
0 helpful votes
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Chris, Doing business with Just Blinds is a perfect experience. You even had my 2/2004 purchase still on file. (Order# *******). Unfortunately you do not carry Ellie Buckwheat anymore and Contrast Tan does not quite match but I had to settle for it. I understand product availability changes over time, so I am not complaining. But you did change your standard bracket and I was not asked if I wanted extension which I do need and just ordered the other day. The standard brackets do not extend out pass the molding of the window far enough and the verticals hit the molding if I try to open them. Nothing the extensions won't fix. Still an extremely happy customer of Just Blinds.

Charles

Date of experience: July 14, 2011

From the business

With a simplified selection of quality blinds, low prices, plus free samples and shipping, justblinds is the easiest way to buy custom blinds and shades online.


justblinds.com
Houston, TX, United States