JustBlindsReviews 722

I ordered some Roman shades with the "standard" warranty. When they finally arrived, the quality is substandard at best. You can see the cheap staples on the blinds. The material is flimsy and of low quality. When I called to see what my options were, I was informed because I didn't get a "deluxe" warranty for $14 more, there were no return options. This is shady. Send out quality product to begin with and there wouldn't be a need to have a "deluxe" warranty option. Will never do business with this company again and will be vocal about it to others.

I ordered 2 sets of blinds... with two separate measurements, so 4 blinds total. Hey hacked off 1/2" off the end of all 4. They do not fit appropriately inside the window. It looks like $#*!. Too much space on both sides of the blinds... too much light coming through sides. They should not deduct any measurements... if YOU measure wrong, it should be on YOU. It's your window, right in front of you. You can see what you want. Had I wanted 1/2" of space, I would've ordered down. They offered me a 20% discount to re-order. The blinds don't even close tightly. Big box stores have better quality blinds! If no stars was available, they'd get that but the lowest I can give is 1 star. $300 worth of wood blinds too short. I'll find another company!

Placed an order on Friday, July 17,2020 for two small shutters. Received the confirmation later that day and had a question about how they sized it. Emailed the person who took the order... no response the entire weekend. Called Customer Service July 18, keep in mind you NEVER get through to a person. I left my number to have them call me back. That call came in about 2 hours later, I answered the phone and theY dropped the call, the line went dead. So I called them back and put the phone on speaker and just stayed on the line, another two hours plus of my life wasted. In the meantime I'm getting emails from them saying my order is now in production and it can't be changed! Finally someone answers my call, and I explain the situation. This person was in Sales and had to get someone else to help me. I speak with that someone, we confirm the measurements are correct and I say fine, keep the order as is in the system. My confirmation email said delivery would be between 8/14 and 8/19 - here it is 9/1 and no shutters and no idea what's going on. I have left the person who took my order a voicemail and three emails but of course, no response. Called customer service this morning at 11:10AM, again left my number for a call back, and it is now 4:20PM with again, no response. I can't stress enough looking elsewhere for your window treatments. My wife and I have always used Smith + Noble but I went with Just Blinds for this one because they are small bathroom windows and I thought I would give them a try. So sorry that I did... never again, so hope this helps if you're thinking of buying here. I can't stress enough NOT to use this company. I still don't even know if I have an order coming or not.

The quality of Just Blinds.com products is terrible. Prices seem very competitive and delivery was fair but the actual product has very short longevity. The blinds did not look half bad when new but began having mechanical issues early on. I looked back at my e-mails which showed that I questioned several issues from the get go. One reply from customer service contained the following baloney: "We appreciate you taking the time to share your comments with us and for the constructive manner in which they were given. Feedback like this is very important in our efforts to improve our customers' experience and we appreciate your willingness to pass on your observations. I have taken the liberty of sharing your installation hardware issue findings and thoughts with our vendor liaison and procurement department..." The blather went on with the result being no solution. Eventually they replaced one set under warranty but the rest failed shortly after the warranty expired. I called the company to see if I could send back to factory for repair and was told that there "was no factory to return them to". Evidently they source their product from China. Stay away from this junk. We will never order from them again.

If you have a year or so to kill, go ahead and order from here. Otherwise, I would suggest staying far away. I could have knitted a set of blinds in the time it takes them to make them. Going on two months now. Great at sending more ads to your inbox, but not at making blinds. Worst experience ever They truly suck. Stay away. I have ordered custom Porsche upgrades from other countries and received them faster. WASTE!

Ordered Deluxe Roller Shade. Took long time to arrive. Instructions very poor that came with the shade as well as online. Brackets seemed different than shown on website, but finally figured out the problem on my own, as trying to call Customer Service, waited on phone for over 30 minutes. Of course they warn you it may be awhile, and give you the choice to call back, but stated it may be several hours due to "high volume of calls". Quality is average to me--the bottom edge sewing missed about a 8" length of the correct seam, but glued it down. The roll down cords aren't the best because of their design, but they do work. Hopefully, they will stay working and not break.
Now that I see they are made in China, understand the problems. But customer service is a joke so far, as other have mentioned!

I ordered two sets of blinds for a bedroom on July 14. I was surprised when I received an email saying they would not be delivered until July 22, because I have ordered from this company before and never had to wait more than 7-10 days for delivery. NOT this time, however! When my blinds didn't arrive by July 22, they send me another notice that they would be delivered by July 27. When they didn't arrive on time, they send me another notice extending the delivery date to Aug. 5. Well, it is Aug 6, and no blinds. When you try to call them, you get a number run around like you can't believe. When you "push #1" it tells you to "push #3" and when you "push #3," it tells you to "push #1." After several bouts of this, a voice says "Thank you for contacting JustBlinds" and hangs up. I will be very surprised if my blinds EVER arrive, and - regardless- I will NEVER order from JustBlinds again!

After reading the reviews, I ordered these blinds with much trepidation and thinking they were made in Houston, TX. They are made in China and shipped from China -- way cheaper than its competition despite the tariffs. They fit perfectly and were easy to install. If the U.S. wants to create jobs for Americans, these low-cost, excellent blinds should not even be an option. Same with automobiles, appliances, and furniture from Ikea.

Pricing is great. Customer service lousy. And, be prepared to wait for a couple months to receive your order. I ordered simple blinds for garage interior windows. A huge mistake. Just surpassed the two month time frame after purchase and still not delivered, and tracking has no updates, and the telephone hold times are so long when calling that you just give up. Seems like this is by design. Much easier and faster to source locally and have them cut. Won't order from these guys again.