JustBlindsReviews 722

I received two emails informing me that my order has been delayed. When I called to cancel the order I was given the runaround. It's still not resolved but I do hope to get a refund ha ha I'll keep you posted

I've order several times in the past. No hesitation to do so again
I have had 1 blind 1 blind fail within a year but the company immediately replaced it no questions asked

I've used Just Blinds for many years and love the ease of ordering blinds and reordering. I just wish all my 30 or so orders were still in your system so I could just reorder without measuring.

I am a repeat customer. I was so satisfied with my last order, I came back again. Good service & a great product.

Very easy to use site. Great color selection. Great features at a reasonable price.

We bought $50 worth of blinds that took FOREVER to get here and when they did they were absolutely the cheapest qualilty I have ever seen. The agent's response "I just work here".

If you actually want your blinds done, do not use these guys. It's been over 4 months now since they took measurements for a simple repair. Have cancelled on us multiple times. Absolutely incompetent

We ordered faux wood blinds for almost our entire house over $1300 with the added expenditure for the warranty. We were assured the blinds would be fine under quilted Roman shades and could withstand the heat. The order arrived promptly. We installed two of the blinds. Within just a few hours in the sun under the Roman shades in Wisconsin mid September, the blinds warped into roller coasters.
When we called Just Blinds the next day, Saturday, we were told to send back just the damaged shades. They would not replace the shades that were not damaged.
We waited until Monday to call again. The service person put us through to a design person who helped us chooses cellular shades. We were told to keep the shades we had and a new order was placed.
We never received an order number.
On calls back, we were told there was an IT problem.
When the IT problem lasted for over a week, we were suspicious.
We asked for a manager to call back. No one has called us. Just Blinds has our $1300 and we have unusable shades.
We really were hoping to work this out with Just Blinds. Now we are asking our credit card company to reverse the charges.

We ordered blinds from this company online and quickly after the order was placed (within 24 hours) we realized we had ordered the incorrect sizes. We called the day after we placed the order (just within 24 hours) but the line was busy and we were not able to speak with a representative. After contacting them again, the automated message said due to large call volumes they were no longer taking calls for the day. By the time we reached them (just outside of their 24 hour window) we were told we could not make changes to the order or receive a refund. We now have complete window coverings for our home that do not fit any of our windows and we are out hundreds of dollars. You would think they would have found a way to work with us since the items had not yet shipped. The agent we spoke with was rude and had zero compassion for our situation. Shame on us for not measuring correctly - shame on JustBlinds.com for not having adequate customer service teams in place to handle their business.

I purchased one shutter for my bathroom from this company and purchased the extra warranty in case the blinds were wrong from the start. The first order arrived and it was too small from the dimensions that I gave to them. Customer service helped me with the second replacement order. This order, even with the assistance of the CS rep came in too big for my window. Then, today CS said that they cannot send out a replacement and that the $267 I spent would not be refunded. I will have the payment stopped onj the VISA card and will never do business with them again.

Review of faux wood blinds
On April 11,2021 I ordered 5 white faux wood blinds. On April 20th, I received two blinds, then a couple days later one more blind. I contacted Just Blinds that I did not receive two blinds. They advised me that we had to wait to see if they showed up.
On April 27th Just Blinds reordered the 2 missing blinds. A couple of weeks later I received one blind. So again I called Just Blinds to advise we were still missing one blind and was told we would have to wait to see if it showed up. Through email communication on May 16th I was advised the last blind was reordered and a shipping date of June 22nd was assigned to the order. So once again, I patiently waited. However on June 22nd I did not get an email with shipping information. So I called Just Blinds again and was informed the factory put a hold on my order and it never shipped. To say I was beyond frustrated doesn't even cover it. But realizing the customer service rep I was speaking with wasn't at fault for this blind saga I reminded polite but pleaded with her for help. After a 16 minute hold I was advised the blind was reordered on an expedited basis. On July 1st the last blind was delivered.
The blinds are packaged in their own box then taped together. I believe the boxes were torn apart in shipping but that is just a guess.
But waiting from April 11th to July 1st for my complete order is terrible.
On a more positive note, I love the blinds. They look great and my husband installed them easily.
Also during my numerous phone calls with customer service, the representatives were always courteous.

I gave the rating 2 stars because the blinds are good quality but too much aggravation getting them.

I ordered blinds cause I by accidentally broke mine and I was so happy to be able to have sunlight and when I put it up… down it goes. I measured 34in and they gave me 33 in a half. I'm pissed right now cause it was $134 and I'm incredibly tight on money right now. So as you see I have to cut back on some things because of this mishap. Never ordering here again!

I placed an order for my bamboo blind on Jan. 25. It was supposed to be delivered on March 5, to this day today, March 30, I still have not received it. It shows it still sitting in Austin, TX since March 19 and has not moved!
Everytime I call I get a different story.
I would just be cautious about ordering from this company, I am very disappointed. I just want my bamboo blind that I paid for!

I ordered a custom made dual sheer shade for the picture window in my living room. It's a big window--over 82 inches wide. I bought the extra insurance that covers any measurement mistakes, since I'm not handy and don't trust myself with a tape measure, but I didn't need to worry. The shade fits perfectly. It works like a dream. Very high quality. I had a handyman help with the install and he said it's one of the nicest ones he's ever seen. The movements are smooth and it is well made. I'm delighted with it, plus I took advantage of the president's day sale and wound up getting $75 off. A great bargain for sure!

I ordered cellular shades in 5/2020 and was very happy with the product. I just reorder the same cellular shade 3/2021 and what I received this time is very cheap in comparison. The quality and design of the hardware is poor. The brackets bend and flex easily and no longer match. I called customer support and they said they are getting from a different manufacturer and the only thing they could do was to send me more of this poor quality hardware.

I needed to order a 17.5 Inch blind, when I received the blind, the fabric was only 16 inches. Customer service told me 16 inch is correct for a 17.5 order, based on this sentence in the specification section for the item "Inside mount fabric will have a deduction of 1 1/4". Does this make sense to anyone? 17.5-1.25=16? Their entire measuring guide page doesn't mention anything about deduction. Customer service refused to give any refund and not apologetic at all, no desire to look into any complaints. She told me nobody complained about this sentence, Well, i'm complaining and please everyone, complain. This is not acceptable service at this day and age.

Easy to install. Had easy reorder if I need more.
Installation instructions were clear and easy to follow. I will definitely order more.

I bought 14 of these all different sizes and I thought I was going to regret it but thankfully it all worked great, pandemic and slow mail.

First: material, I compared it with a known brand and it was exactly the same for a lot less. I picked silver color (looks a little white. But works on my space). The shades are very light in weight so great for big windows.

Measurements: read and watch the video on how to measure according to your preference ( I chose to mount inside the frames) please be aware of the difference in frames and brackets. I posted pictures for reference hopefully this will help someone. Take your time and double check your measurements down to 1/16in

Shipping: I was told 4 weeks I got them within 2 weeks it was amazing and perfectly on time. Easy to track your package. I received one shipment one day and the rest the next day.

Hanging them, need two ppl maybe one person if the frame are straight line and perfectly squared. It took about 10 mins per window. Easy to medium level.

I can recommend this product based on my experience. I will be ordering 4 more and hope I have the same experience.

The first time I purchased blinds form just bilnds.com they did not sent all the parts for proper installation.
When I contacted customer service for the parts needed the employee stated that( if I had used an interior designer the mistake would have been prevented!) yet they sent the parts anyway. The next two purchases went without a problem. The next and final order I will ever do with them I purchased two different colors of which one was correct and the other was not. The blinds that were sent incorrect were not only the wrong color from the website but did not match with themselves. The trim kit and the bottom rail did not match the color of the blinds. When contacting customer service to correct the problem they were short on responses and sent an additional trim kit that matched the wrong color blinds sent in the first delivery. I was left with the color I did not choose with no response form customer service. Very unhappy!