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JustBlinds Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and aesthetic appeal of the blinds, as well as the ease of the ordering process. Many appreciate the variety of options and timely delivery. However, concerns arise regarding inconsistent product quality, such as issues with installation and fit, as well as customer service challenges, including delayed responses and difficulties in resolving complaints. Overall, while customers are often satisfied with their purchases, there are notable areas for improvement in customer support and product consistency that the company should address to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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The site is easy to use, and the prices very good. I am a returning customer and Just Blinds strives to provide excellent customer service and a well made product.
It's easy to use the site, but I was unable to use a $20 off coupon I received for ordering samples to use within 30 days because of a sale going on. Disappointing.
Have shopped here many times. Always a pleasure.
4 days after I ordered there was a sale of 25% off and they would not give me the sale price. HORRIBLE COMPANY will NEVER order from these thief's again!
When I read the reviews there were so many 5s I gave this company a shot and ordered my blinds. Previously I had purchased from Smith & Noble and although the price is def better, the installation process with JustBlinds is a nightmare. Nice blinds, arrived a few days early and measurements were right on. The difficulty comes when trying to snap into place. Easy to get the front dip the of bracket into place, but to push up and back and catch the second clip is nearly impossible. One bracket just fell apart in my hand! I guess you get what you pay for. :(
Hi Elaine. I am so sorry to hear that the installation process was more difficult than expected. This is never the experience we want for our customers and I apologize for any inconvenience this may have caused. Please note that if you are still in need of assistance, you can reach out to a member of our Customer Service Team at 800-959-9939, option 3. They are happy to help! -- Ava N
Great price, fast delivery, and the blinds look awesome. Installation was a breeze (drywall returns). I really couldn't be happier. Thanks!
Nia was very nice and very helpful with my Zebra shade order. I don't buy blinds and shades often, but when I do, it's from just blinds. Thank you for your killer customer service and products.
So far so good! Ordered what I needed and all fits and love the color.
Fit perfectly! Look clean and they are all uniform. Pull down with ease.
So far so good. Product shipped faster than expected and arrived from China very quickly.
Easy to order and easy to install. I've bought these in the past
Have ordered before! Great blinds! Perfect fit. Will buy again!
Ordered 2 weeks ago no response frustrated how long will it take can't get through on the phone keep trying
Hi Sharon. Thank you for placing an order with us. I am so sorry to hear that you are having trouble getting through to our Customer Service Team. Please note that we can be reached at 1-800-959-9939, option 3. Our hours are Mon - Fri 8am to 11pm EDT and Sat - Sun 10am to 7pm EDT. If you have any additional questions, please reach out to me at [email protected]. I am happy to help! -- Ava N
I just worry about the blind picture that appeared: It looks like it is the wrong orientation. My order is 70" wide x 36" high and it shows a narrow tall blind instead of a wide x 3'short blind. I'd like to make sure that there is no mistake on my side. Thank you, Cecile
I was speaking with a design consultant. Our connection got dropped. He didn't call me back.
I have yet to receive my blinds. After two calls with justBlinds reps i felt reassured that my order would arrive by Nov 22. It was slated to be shipped by Nov 18th. I made my order on line. As soon as it was processed the shipping date changed to December 5th. Like 5-10 minutes after my third reassurance that it would ship by Nov 18th. I called customer service again. She basically said "Tough. Do you want to cancel. You probably should." I didn't because i don't want to go through all this elsewhere, but am very unimpressed with their system.
I was speaking with a design consultant. Our connection got dropped. He didn't call me back.
It was easy to place my order and your measuring video made it easy to feel comfortable that I would get the correct size. The blinds fit my window perfectly and work well. The production was quick and I received them quickly.
They are misleading and you have to purchase a "deluxe" warranty in order to get assistance with your purchase. If you don't buy it, you are out of luck. I never even saw the option to upgrade. Luckily, I only ordered one shade from them. I purchased the remaining shades for my house from Blinds.com and I am very happy with their customer service, quality, UP FRONT warranty, and speed of delivery. I recommend you AVOID JustBlinds and purchase your window treatments from Blinds.com.
Hi Laura, I'm so sorry to hear about your experience with Just Blinds. It's certainly not what we want for our customers! We thank you for your honest feedback as we can we want to improve and strive to make doing business easier. Please reach out to us at [email protected] with your order details and I'd be happy to look further into this for you. Looking forward to serving you soon! - Brooke R.
Quick and easy ordering. The metal is pretty thin on the 1" blinds, but they are perfect for a rental because of the great prices.
Everything was fine until I received the 1" aluminum mini blind without a standard two slat valance. I did not recall there being an option to have the valance, so I just went back and entered a "mock" order for the same blind to 1) confirm that the blind photo does show a standard two slat valance, and 2) that there is no option to order with or without the valance. The blind is ugly without a valance, and being in a bathroom, I will not be putting up a cloth fabric valance. Not thrilled that it did not come with the valance, or that I have to contact JustBlinds to receive a valance.
Website is very easy to navigate and submit measurements for accurate ordering.
Easy installation
Overall great. Little issues that got fixed quickly. Packing is not all the same so you need to open each box carefully.
Top cover is a little different with the magnetic attachments. If you are not straight it will show. Overall great just ordered more. Lots of windows lol
Easy peasy, of course the white colors don't look like they change at all on the screen when looking at the example but that is typical. The idea that you sell insurance for $12 more to ensure you'll replace mis-cut blinds is disconcerting. I did not buy it as I am hopeful your company is good enough to provide an order correctly. Guess I'll find out.
Everything came as expected except I thought I ordered the wand but I guess if you go back a page during the order process choices reset possibly. No biggie as I actually like the smooth operation of the cord.
Easy peasy, of course the white colors don't look like they change at all on the screen when looking at the example but that is typical. The idea that you sell insurance for $12 more to ensure you'll replace mis-cut blinds is disconcerting. I did not buy it as I am hopeful your company is good enough to provide an order correctly. Guess I'll find out.
It was easy. No fuss ordering and shooed I'm a timely manner
From the business
With a simplified selection of quality blinds, low prices, plus free samples and shipping, justblinds is the easiest way to buy custom blinds and shades online.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Beth, I'm so sorry to hear your ordering experience was not what you're expecting. I can imagine the frustration and we appreciate your honest feedback. We'd love the opportunity to turn this into a 5-star experience. Please email us at [email protected] with your email address and order number and we'll be happy to discuss your project further. Looking forward to speaking with you. - Brooke R.