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JustAnswerReviews 21,217

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
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Washington
1 review
0 helpful votes
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Your expert Gabriel gave a detailed and thorough appraisal of my items, i'm very happy with his efforts, all of my questions were answered to my satisfaction, excellent service

Date of experience: February 10, 2026
Florida
1 review
0 helpful votes
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Bindy's emergency
February 20, 2026

Dog got a dropped Tylenol gel cap. She popped it with her teeth before we could get it picked up. Not sure how much is poisonous, the gel cap was still pretty full. The Dr. explained dosage and v
Cleared the fear by stating she was ok. Thank you

Date of experience: February 10, 2026
Australia
1 review
0 helpful votes
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I called them in dire need of legal advise and it was the week before Christmas. Andrew helped me legally and also abated my fears. I'm so impressed I'm staying subscribed

Date of experience: December 20, 2025
Illinois
1 review
0 helpful votes
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HELP WITH CREDIT REPORT
February 19, 2026

On my first attempt to lift the FREEZE on my credit report by phone, I was unable to understand the individual who assisted me. When our call ended, I was not sure if the task I had requested to be done had been completed.
I reached out again on my computer for help to attempt to lift the freeze on my credit report. Just Answer's Site jabber connected to me. I was able to get assistance and also the information I needed to verify that the Freeze on my account had been temporarily lifted on my first attempt.

Date of experience: February 9, 2026
Montana
1 review
0 helpful votes
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Lock wouldn't pair with phone. Turns out specific lock is defective because of other issues. Gave me advice on return under defective status and didn't waste my time.

Date of experience: February 9, 2026
Pennsylvania
1 review
0 helpful votes
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Efficient
February 19, 2026

Dino was able talk me through some diagnostic moves. We were able to determine that the washing machine needs a water valve replacement. I can call a local appliance repair person to come and fix that for me. Very helpful. Thanks Dino.

Date of experience: February 9, 2026
Virginia
1 review
0 helpful votes
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I had a very technical and specific question regarding a Cat 3176C engine -- an older, out-of-production engine

Daniel Wilson nailed the response providing exactly the information and instructions needed

He went over above by providing detailed information about sourcing repair items and parts

Date of experience: February 9, 2026
Georgia
2 reviews
0 helpful votes
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Cat Trouble. What to Do
February 19, 2026

I called because I have a cat with a swollen leg and a light limp and that was a great concern to me. He is an outdoor cat and so we have limited contact and I cannot readily take him to a vet. Like many feral cat owners we sometimes have very limited options, but we also cannot get any vet assistance unless they actually see the animal. This was a better way of dealing with a potential medical problem without actually upsetting and triggering my cat. It is hard to do anything for them unless you know what the problem may be and can talk it over with a specialist.

The vet assistant and subsequent veterinarian information was very helpful and texting with the vet eased my concern for my pet. Ultimately, I still may need to take the cat to the vet, but because he is that feral, I am not sure exactly how much stress I can put on him.

Sadly, the advice was very sound, but ultimately it may require a veterinarian visit, which may or may not happen. My cats were captured once for spay and neutering, and that traumatized them for life. I'm not sure that they can go through another veterinarian experience.

Date of experience: February 9, 2026
Georgia
2 reviews
0 helpful votes
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Great service and RIGHT NOW
February 19, 2026

I searched (googled) a problem and JustAnswer appeared, so i enrolled and got immediate, technical help with my issue. VERY satisfied.

Date of experience: February 9, 2026
Texas
1 review
0 helpful votes
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I was searching to determine how much my china was worth. By providing pictures and descriptions, Jermiah was able to guide me with the information needed.

Date of experience: February 9, 2026
Oregon
1 review
0 helpful votes
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FAST AND EASY!
February 19, 2026

The technician quickly figured out the problem and suggested some troubleshooting solutions. I was able to figure out the problem and solved it pretty quickly. The service was perfect!

Date of experience: February 9, 2026
Canada
2 reviews
2 helpful votes
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I changed my router's WiFi password which caused my security system to stop communicating. The technician helped me troubleshoot and together we fixed the issue. Technician was very polite, courteous, patient and demonstrated great customer service.

Date of experience: February 9, 2026
Ohio
1 review
0 helpful votes
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Lawrence was very helpful.
In verify that internet banks such as cross river bank in Teaneck New Jersey. Do accept wire transfers during holidays. Teaneck is an Internet connection for Coinbase wallets

Date of experience: February 9, 2026
California
1 review
0 helpful votes
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Was not aware of the full price
February 19, 2026

My experience with the technician was great however I was not aware that it was going to be a $35 charge and a five dollar charge

Date of experience: February 9, 2026
Florida
1 review
0 helpful votes
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Great experience
February 19, 2026

I had no idea this was available just read the questions and you answer and you give such good information I appreciate so much

Date of experience: February 9, 2026
Ohio
1 review
0 helpful votes
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I asked my specific question about box 7 of the form 1099-R which I thought was incorrectly completed, but learned that it had been completed correctly so I didn't need to ask payer for a corrected form.

Date of experience: February 9, 2026
Tennessee
1 review
0 helpful votes
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Not aware of membership fee
February 19, 2026

I was directed to this web site by my booked reservation for luggage storage. I was not advised I was joining and would be charged a monthly membership fee. Thank goodness I was able to cancel and should receive a refund.

Date of experience: February 9, 2026
Texas
1 review
0 helpful votes
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Excellent Help
February 19, 2026

I was at my wit's end trying to change the internet provider for my printer from Spectrum to AT&T. It took a little time to resolve the issue, but he was so patient and understanding.
So grateful he was able to resolve the problem. Now printer is working like it's supposed to.

Date of experience: February 9, 2026
Illinois
1 review
0 helpful votes
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It was Great
February 19, 2026

The responses were thorough and received in a timely manner

Date of experience: February 9, 2026
North Carolina
1 review
0 helpful votes
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Satisfied with the help I got but if $55.00 dollars is what it cost, won't be looking to you anymore. Too expensive for a short conversation. I saw the $5.00 dollar part but apparently did not look close enough to see that the session would be $55.00.

Date of experience: February 8, 2026