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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Shawn was very helpful in giving me the guidance I needed in trying to get my abs stabilitrak awd situation fixed and whether or not it was a vendors fault in not knowing the car was all wheel drive and putting the wrong tire on my car which has been made worse leading toward at least $1,000 minimum repair bill. I appreciate his knowledge and assistance
Make it apparent that there is no free trial. Make it apparent that the free trial is 1 free question. The charge should only be applied after the free 1 question is answered and then only when the suspected victim or customer decides to become a subscriber and a customer. The concept is a great Idea more people would remain customers if the didn't feel they had been cheated
Right correct information I wish I had this help in real close to my area thank you very much...
If you want a second opinion, coming from experts this is a great site, undecided in what to do, their answers really helps on any subjects,, i am very happy with their service. It has helped me make the right decision...
Brian was knowlegable and his advice was spot on! I now have my lawn tractor up and running. Would recommend him to anyone.
John M
Grovetown, Georgia
I had a medical question that was time sensitive and after paying $25 I had to then sign up for a subscription to get my answer in less than seven days. As the question was, should I go to the emergency room, I had to sign up. My time with the doctor was about two minutes so they billed $750 / hour and still wouldn't answer the question until I paid more. They essentially extort money from people who are in need of information quickly.
Went to the site. Said tgey wanted $5 for me to ask a question. Sounds fair. They did NOT tell me however, that they nail you for another $19 to get a freaking answer! Then they gave the option of talking live instead of all the typing. I said yes to that $26 charge because i wasn't yet aware of the charge for the answer that didn't help. My card provider called inquiring about possible fraudulent charge which is why I checked my account. I called customer service immediately and demanded a complete refund asap. Because my credit union had stepped in and put a hold on the second and third charges, the comoany just had to release their request. Suppose d ly i will have the $5 refunded by Tuesday. If not for my wonderful Credit Union ( i never use banks) i caught the scam VERY quickly. But don't ever trust or use thus vomp a ny.
Hello Vila,
Thank you for getting in touch with us about this. I'm sorry to hear about the confusion that you experienced around the billing process.
The $5.00 is the deposit charged to post a question to the website, this is a portion of the full question value. The full question value is presented on the payment page, before you enter any billing information and customers are only charged when they enter their billing information and accept the payment terms. The Additional Services, like Phone calls and Remote Support for computers, do come with an extra charge that customers have to agree to before the payment is processed for those charges as well.
It sounds like you were able to get in touch with one of our Customer Care gents and have the charges refunded, which is great. If you need any further assistance or have any questions about the site, please don't hesitate to reach back out and we're happy to help.
Regards,
JustAnswer Customer Care
Wanted some basic information about the problem I was having with my car's radiator. I was connected to someone who called himself an expert. I was told if I paid five dollars via my credit card (big mistake) that I can get connected with an expert. Gave them my credit card inform and was looking at my online account and WHAM! My bill shot up to 31 dollars in less then one minute. I called my credit card company (CapitalOne) and she connected me with this company. I asked her to stay on the line as my witness. Got my money back. I love that girl from CapitalOne. If she hadn't been on the line with me I would have been screwed.
Hello Jorge,
Thank you for contacting JustAnswer.
I'm sorry for the confusion about the good faith deposit. An initial $5 deposit is required at the time the question is posted and the balance of the question price is collected once an Expert responds to the question.
This information regarding the deposit is displayed on the page where the customer is prompted to submit their payment details and questions are posted only when the customer acknowledges and accepts the payment terms.
It sounds like an Expert responded to your question which is why you received a charge for the balance due of $31.00. Believe it or not, we have a 100% satisfaction guarantee that allows you get a refund for any charge processed within 30 days simply by contacting Customer Care. We're glad to hear that you were able to contact Customer Care for your refund and we hope that you were able to get your radiator issue resolved.
Let us know if you need any further assistance and we're happy to help.
I asked a question regarding tax on funds sent from abroad to UK as a gift. The answer was not satisfactory regarding details on if /when tax is applicable. The site mentions a 7 day free trial but I was still charged for the minimal deposit. I changed my mind immediately after paying the deposit and did not open the response until 3 days later as I assumed my cancellation had gone through. I was notified that the deposit and 34 GBP ( because the expert had answered) had been deducted from my account because I had ticked the t&c box- you have to do this before you can ask a question. I would not recommend this service and fear that as the t&c are not clear and they have access to my bank details, that I will be charged in future. I have tried to unsubscribe to the service but have not had any confirmation that this has been done
Hello AM,
Thanks for reaching out to us about this. We're sorry to hear that you found the experience of using the site to be so confusing.
We will reach out to you via private message here to gather enough information to locate your account on the site and see what happened. If you prefer, you can also reach out to our Customer Care team 24 hours a day at [email protected] or by calling 0808-164-9374 from the UK.
Please let us know fi you need anything further.
Sincerely,
JustAnswer Customer Care
Everything has been settled after talking to Attorney Sean K. His input was very helpful. Thank You.
My questions with Jerry Newton were answered in a very helpful and to the point way. Look forward to use ing this site again. Thanks Barry
Very knowledgeable and amiable person who worked with me quickly and successfully. I recommend your service highly.
I had some issues with a new water heater and needed some advice in how to proceed. I spoke with Dave.
He walked me through the steps, very patient, very kind. I would definitely use this service again. I had some much peace of mind afterwards.
I was able to get the right answer from the tech the first time and much more efficiently than having to get a repairman out to our home. Cost efficient as well! Just remember that if you don't have to have something mechanical repaired often, go back to them and let them know you don't need the monthly option and ask to unsubscribe. The person on the phone is friendly.
I received some much needed advice when every other option to get answer was closed. I wasn't sure I needed to go to an ER so I used this option. The nurse and doctor were great, they answered my question and reassured me, that everything was all right. Thank you so much.
Sandy was very good in solving my problem, he was calm throughout and very professional. The problem was difficult to fix but he kept his mind on the situation and tried many solutions until he fixed the problem.
I thought I was having a cardiac arrest. After my physician's advice I realized that I wasn't. It was a different issue. Saved me a trip to the emergency.
Great service, my mac computer works much better now. The representative was patient with me. There were a few problemes but he took the time to fix them all.
Very pleased with my questions on an antique sofa's value and even gave me info about the age and type and style. Thanks!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Peter,
I'm sorry to hear about your experience on the site but it sounds like there may have been a misunderstanding about how the site works.
There is no limit to the amount of time that you can speak to an Expert on the site. You can come back to the conversation and ask any clarifying or follow-up questions that you might have about the initial issue that brought you to the site. The Q&A page is intended to generate a conversation between yourself and the Expert, in this case a doctor, similar to what you'd have in person.
Also, the membership feature is an offer, not an obligation. We apologize if that was misinterpreted. There is also no default 7 day waiting period to receive an answer. It sounds like you might have mis-read or misunderstood the membership offer, which is a 7-day free trial. Typically a question posted to the site will get a response from an Expert within 30 minutes, with many responses coming far faster.
Please reach out to our Customer Care team directly at [email protected] or by phone at 1-800-509-5721 and we'd be happy to work with you to understand the site more or take a look at your account.
Regards,
JustAnswer Customer Care