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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Dishwasher shows wrong code. It was old modle, Very hard to to fix by myself. Try this web and got reply quick and correct answer. Easy to fix by myself. Thanks!
Had bad news from my Honda dealer about replacing transmission on CRV w/ 70,000 miles. Got some options form Just Answer in a very timely manner.
I just bought a used Mercedes, and know nothing about them. It died and it panicked me. I got the answer and had the car fixed within minutes after the part arrived. Great service! Thanks Dave
Rather quickly the technician identified my problem and offered a quick inexpensive solution to try and if that didnt solve the problem he offered another fix requiring changing parts.
Richard Freese helped me with a computer problem. He was very knowledgeable and helpful. He did all anyone could ask. I would definitely want him again.
While never receiving an answer that resolved my problem/question, I did get charged the initial $5, follow-on charge of $19 (all during Nov 2017). Now on 1 Jan 2018 a new charge for $34 has appeared on my charge card. As stated, though I never did receive a response resolving my issue, I did receive multiple requests from my assigned "expert" to raise my rating of his provided support. I've contacted my bank to dispute the new charge, and my advise to any/all thinking about using this service to stay away. Frankly am shocked/surprised/questioning all the positive reviews.
I was on a Mayo Clinic web site and saw answers were available 24/7/365. I joined, asked a medical question about my daughters illness. They connected me to a VETERINARIAN,! Save your money. This place is at least a joke and possibly fraudulent because of redirection from a respected medical institution.
Hello Greg,
I'm sorry to hear about the experience that you had in using the site and we do hope that your daughter is feeling better.
We do have licensed Medical professionals in over 20 categories that can respond to questions that you may have, in this case it sounds like the question may have been posted to the wrong category though and we apologize for any frustration which that may have caused.
If you have any questions about how the site works or if you need any assistance with any other outstanding matters, please don't hesitate to reach back out to us and we're happy to help. You can reach our Customer Care team 24 hours a day at [email protected] or by phone at 1-800-509-5721.
Sincerely,
Adam Roesel - Customer Care Supervisor
Four (4) hours ago I contacted this service to answer a simple question - i. E., how to turn off the block of my tel# on Google Voice.
Not only did I NOT get an answer from the supposed "expert", the "expert" and this "service" was attempting to scam me into paying more than $5.
ALSO, upon calling back to speak to a supervisor for help, I have had no answer in the last three hours. Indeed, upon calling once again after 4 hours and receiving the same clerk telling me that the supervisor has been "too busy" for the last two hours to call me - he has the audacity to tell me the supervisor will get back to me in the next 24 hours - even tho' it is only 7:51PM Pacific Time now.
This site is deliberately misleading in its advertising and billing, and provides no real service.
I have alerted my credit card company to this false billing and will reject any charge.
I will also report this incident to the Better Business Bureau and will file "BEWARE - DO NOT TOUCH JUSTANSWER.com" on any review sites I can find.
Shame on JustAnswer for this manipulation, dishonesty and total lack of service.
Hello Lawrence,
Thank you for getting in touch with us about this experience. I'd like to apologize for any confusion related to the billing. In checking our contact logs it appears that you were able to get in touch with our Customer Care team and at this time we've closed the question and issued a full refund for the charges.
If you do have any other questions about the site, or if you need nay further assistance with any other matters, don't hesitate to reach back out to us and we're happy to help.
Sincerely,
Adam Roesel - Customer Care Supervisor
Ligit business and i personally wanted to talk rather than text. He really gave me the second opinion i needed without another doctor in office visit. All is good now and yes it was an upper resperatory/ mono that we were dealing with. It was a simple switch of antibiotics to treat the specific bacteria as your doctor indicated but ours did not. So I thank you and I am sure I will speak with you again! Happy Hollidays
Just Awesome! Perfect information needed as completely as I needed it, as soon as I needed it! I will certainly consider JustAnswer for different specialties, in the future. Hopefully, I can find one for Copyrights and Music Publishing.
If I did reviews for each business I use, It would tend to lose any real values.
There's a few I'll abuse in these dizzy venues that usually imbues my rhyming "thank yous".
Of so many to choose I'm sure all with fine crews, I took my boo hoos to them to peruse.
And their advice, I did use! Though my gripe continues, know if you need to, they'll advise when we sues.
Keep up the good work. Towt Wwiff
Great services we don't have to wait too long.
It's better than my medical services we have and the long waiting time to see your dr.
This services is great. Anytime we have a question they are always there to answer.
Great job!
Mine was related to a domestic issue and the lawyer got back to me within 15 minutes with very caring and informative advice. She also gave me resources to help.
Unbiased advice is a must in today's world of cyber-lies. I feel this site is worth it. There is few just and honest help. I am pleased with the answer I received concerning a legal matter. This allowed me to put more faith into what I needed to do as told to me by a lawyer who is not local.
I received a response in just minutes after posting my question. The attorneys response was very easy to comprehend. I have used the service before and have always been very pleased.
I am happy that I called this service. The service was efficient, expedient, and the information was accurate. Will use again in the future!
Our dryer stopped working. It was a few days after Thanksgiving, had company for a week... lots of laundry. Have limited time to be home waiting for a repair person, plus, the cost involved. Checked on Yutube, read Sears manual, took off exhaust hose, (a bear), did everything I could think of all to no avail. Within minutes my expert told me what to do, and Presto! Dryer working again!
Very pleased!
Thanks,
Cate
Had problems with Outlook 2010 after creating a duplicate account to change from POP3 to IMAP. Outlook would not connect to the server. Did part of the fix as directed by JustAnswer tech, then had him get on the computer remotely. He got it all working just fine and it is stable. Thanks JustAnswer.
Although I have raised rescued St. Bernards for 40 years, I have never had one eat a mechanical pencil and swallow the pieces. The assistance proved from Dr Kara helped me quiet my fears until she could pass (the dog Moo, not Dr Kara) the pieces. It has been over 9 days and i still have not seen any red plastic pieces but I did have dinner with 2 vets and asked them. They said Dr Kara's advice was good so could sleep. Your services provide help in an emergency and assurance to those who need some help. Thank you Dr Kara.
I have used this service twice now, both times the expert ( Bill the Chrysler expert) has had the answer to my problems. I saved time and money, I can tell you the price was well worth it. I will definitely use again. Thanks again Bill. Great job.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ronald,
Thanks for letting us know about the billing concern that you were having. It sounds like we may not have connected with you to resolve your question when you posted to the site and I'm sorry to hear that.
We do have a very generous satisfaction guarantee and I'd like to see if we can locate your account and get these refunds processed for you if they have not been processed already.
I'll reach out to you privately to gather some more information to locate your account but if you need anything at all please reach out to our Customer Care team 24/7 at [email protected] or by phone at 1-800-509-5721 and we'd be happy to help you.
Thank you,
Adam Roesel - Customer Care Supervisor