Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JustAnswer

JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


+386
See all photos
How would you rate JustAnswer?
grey stargrey stargrey stargrey stargrey star

JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,426
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
Follow David M.
Unfollow David M.
Share Review
Report Review

Confirmed question
October 27, 2017

The Ford mechanic confirmed my problem on my truck. He came back quickly with the answer to my question so I could fix the problem the first time.

Date of experience: October 26, 2017
Massachusetts
1 review
0 helpful votes
Follow Dianne D.
Unfollow Dianne D.
Share Review
Report Review

BETTER tOMORROWS
October 27, 2017

Jason gave me some good advice although I hadn't realized it would be another $39 to have him access my computer remotely. I just took what he offered for 'start up costs' and will come back at a more lucrative time. I think he felt bad that he couldn't help more. He did excellent work with what he had to work with.

Date of experience: October 26, 2017
GB
1 review
0 helpful votes
Follow Lee c.
Unfollow Lee c.
Share Review
Report Review

A legal question needing answered as I couldnt get it out of my mind at 9pm, 10 Minutes later I had my answer and my mind put at ease. Great service offered.

Date of experience: October 26, 2017
New Jersey
1 review
0 helpful votes
Follow Dave a.
Unfollow Dave a.
Share Review
Report Review

They went above and beyond in trying to help me with the computer problems! Very professional, helpful, respectful help. They didn't just try to get rid of me as quickly as possible or demean me for my lack of knowledge

Date of experience: October 26, 2017
Arkansas
1 review
0 helpful votes
Follow Ben K.
Unfollow Ben K.
Share Review
Report Review

They hooked me up with a Ford expert on the phone who walked me through resetting the engine computer on my Ford Fusion and got it running again. Quick and easy and inexpensive compared to having to get it towed to the dealer for repair. Thanks!

Date of experience: October 25, 2017
Canada
1 review
0 helpful votes
Follow Kim E.
Unfollow Kim E.
Share Review
Report Review

Awesome Dermatologist
October 26, 2017

I thank Dr. Pravin for making time, in his busy schedule, for me. Sure wish he lived in Winnipeg, he would definitely be my dermatologist of choice.

Date of experience: October 25, 2017
Ohio
2 reviews
0 helpful votes
Follow James P.
Unfollow James P.
Share Review
Report Review

It's been great the help I've had from kalamykid had not been for him I wouldn't have gotten my vehicle back on the road asap. He was the when I kept asking and wasn't sure of what I needed to do and what cost saving way of getting the job done. I would refer him or this service to a friend or colleague.

Date of experience: October 25, 2017
Australia
1 review
0 helpful votes
Follow Sovann S.
Unfollow Sovann S.
Share Review
Report Review

Thank you and very much appreciated to Dave for his cleared explanation and customer care.
I wish him with all the best and May he be blessed, thanks.

Date of experience: October 25, 2017
California
1 review
0 helpful votes
Follow Nancy L.
Unfollow Nancy L.
Share Review
Report Review

HE issues
October 26, 2017

I was getting harangue by HR because I was clocking in before the "assigned "hours and not getting paid for the actual hours worked! I contacted Just Answer about this and was able to clear up the issue with HR! So glad to be able to wield the "power over this issue with HR! Thank you for the clarity!

Date of experience: October 25, 2017
California
1 review
0 helpful votes
Follow Jean-Marc H.
Unfollow Jean-Marc H.
Share Review
Report Review

Car maintenance answer
October 26, 2017

Had a fairly routine question that was answered quickly and exhaustively. Very happy with the service I received

Date of experience: October 25, 2017
Australia
1 review
0 helpful votes
Follow Charlie M.
Unfollow Charlie M.
Share Review
Report Review

Very good information, so quick and helpful, price is good, very friendly, thank you will definitely tell all my friends and use the service again.

Date of experience: October 25, 2017
New York
1 review
0 helpful votes
Follow Pamela A.
Unfollow Pamela A.
Share Review
Report Review

Received a very quick and detailed response for my question which required identification and value for my antique chairs. There were a few follow up pictures requested which showed her attention to the history detail.

Date of experience: October 24, 2017
Indiana
2 reviews
0 helpful votes
Follow David C.
Unfollow David C.
Share Review
Report Review

Great information source
October 25, 2017

If you have questions, they have answers! Well worth the cost. They have people that can answer questions on most any subject. Im glad I found them.

Date of experience: October 24, 2017
Oregon
1 review
0 helpful votes
Follow Doug M.
Unfollow Doug M.
Share Review
Report Review

God sent
October 25, 2017

Had a appointment with the judge on a fix it tiicket The macanice was quick and dead on the problem solved just in time it was brake lights

Date of experience: October 24, 2017
Florida
1 review
0 helpful votes
Follow JJ R.
Unfollow JJ R.
Share Review
Report Review

I chose to have Dr Denny call and could not be more grateful. She calmed my fears and saved me from a very expensive vet visit with a few minutes of her time. She never rushed me or gave canned advice. And we are both doing much better thanks to her.

Date of experience: October 23, 2017
North Carolina
1 review
0 helpful votes
Follow Lynnie T.
Unfollow Lynnie T.
Share Review
Report Review

Excellent Assistance
October 24, 2017

I called because my Kindle icon would not open. The technician knew what to do and he worked quickly to fix my problem. I could not have had better service. Thank you.

Lynnie T.

Date of experience: October 23, 2017
South Carolina
1 review
0 helpful votes
Follow Stacy L.
Unfollow Stacy L.
Share Review
Report Review

Great help!
October 24, 2017

Could not get ahold of my local vet and live 1 1/2 away from a city with vet emergency. I was so thankful to talk with a vet and have some peace of mind... I didn't waste thousands of dollars on a emergency visit. Thank you Dr. Paul! Bijou is feeling great.

Date of experience: October 23, 2017
District of Columbia
1 review
0 helpful votes
Follow Trang N.
Unfollow Trang N.
Share Review
Report Review

A trusting site
October 24, 2017

This was my first time posting at this site. I like the fact that the site has a customer service 24/7 phone line with a live person to speak to me. I was dubious when I has to put in my credit card number, but when I got a live rep to talk to me, I got the trust.

Date of experience: October 23, 2017
Canada
1 review
0 helpful votes
Follow Raquel M.
Unfollow Raquel M.
Share Review
Report Review

Excellent answers and they answer very quickly! Absolutley love this site. All of my answers were honestly answered and giving very specific details about what I needed to know. Will be using this service very often.

Date of experience: October 23, 2017
Texas
1 review
0 helpful votes
Follow Matthew W.
Unfollow Matthew W.
Share Review
Report Review

You are my savior.
October 23, 2017

I wish I could use Michael Bradley for my lawyer in Texas. Michael was very considerate of my situation and very helpful. Michael has removed some of the burden I have to face with my father passing.

Date of experience: October 23, 2017