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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,409
This company responds to reviews on average within 4 days

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Illinois
1 review
0 helpful votes
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Highly Efficient
September 14, 2017

They provide the right answers and give you the opportunity to inquire further. This is an organization that should be given higher honors!

Date of experience: September 13, 2017
Florida
1 review
0 helpful votes
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No more pain in the neck
September 14, 2017

I have a Microsoft Surface Book. I don't know how it happen but my screen display turned itself upside down. I even turn the monitor upside down but could not find a way to keep it in that position without damaging the monitor. I received very specific instructions and presto no more pain in my neck.

Date of experience: September 13, 2017
California
1 review
0 helpful votes
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I am also a technician but it never occurred to me to test remote emitter with my cell phone camera. Thanks to Jack for enlightening me. (<:

Date of experience: September 13, 2017
Washington
2 reviews
0 helpful votes
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Antiques appraisal
September 13, 2017

Doris responded immediately to my question about the value of two antique cabinets. She provided instructions for how to upload photos, then gave me a realistic appraisal and detailed guidance for how to proceed to sell the antiques. I especially appreciated her cautions about accepting cash only and how to handle transporting the items. This service is a great value.

Date of experience: September 12, 2017
California
1 review
0 helpful votes
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Help
September 12, 2017

They were Very helpful. Would use again. Who knows? It may stop
Working again in a day or so. Frige is screwy!. The help was good.

Date of experience: September 11, 2017
New Jersey
1 review
1 helpful vote
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Great service
August 28, 2017

The check engine light came on my Mercedes and I wanted a quick straight forward diagnostic before going to the mechanic - I asked just answer and got a simple comprehensive answer in less than 30 minutes. Great service, very helpful, highly recommend.

Date of experience: August 27, 2017
Texas
1 review
0 helpful votes
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Fixed my problem when three other techs failed. Best service ever. For sure will use the service again.

Date of experience: August 27, 2017
Canada
1 review
0 helpful votes
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I was left an old Spode cup and saucer by my grandfather years ago. Decided to find out more about it and its value. This site did it within a couple of hours after a previous fruitless search

Date of experience: August 27, 2017
Nebraska
1 review
0 helpful votes
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What impressed me the most was that I inadvertently clicked the phone call button. But since there was no phone conversation my money was refunded.

Date of experience: August 27, 2017
Australia
1 review
0 helpful votes
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Problem solved
August 27, 2017

Gary put me on the right track and sure enough he knew what the problem was and he was so patient in waiting till I checked everything out without a fuss as it took over 4 days for me to come back to him - He is an Expert!

Date of experience: August 27, 2017
Michigan
3 reviews
0 helpful votes
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These people are great. I never trusted on line businesses to much. I've been charged money, even got charged $500.00 a couple weeks ago. My bank took care of it. There are a lot of scammers out there. Never give anyone personal information and especially credit card information on the Internet.

Date of experience: August 26, 2017
Massachusetts
1 review
0 helpful votes
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Woody helped me to sort out a tricky problem with my Maytag washer. I am pretty handy, but needed his input to diagnose and treat it. In the end, I will end up spending $120 compared to about $450 if I had engaged my local appliance dealer.

Date of experience: August 26, 2017
Idaho
1 review
0 helpful votes
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The engineer I spoke with was very knowledgeable about beams and he told me the exact beam I need to use for my garage door. He explained the loads and how to install the beam for the strongest possible application. I was very pleased with his suggestion.

Date of experience: August 26, 2017
Colorado
1 review
0 helpful votes
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Legal Question
August 27, 2017

I have already left one review for Barrister but honestly he truly helped me out a lot.
I will use him again and again. I wish he lived here so I could keep him as my permanent attorney. Awesome man with such knowledge and clarity in his answers.
Thank you.

Date of experience: August 26, 2017
Alabama
1 review
0 helpful votes
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The vet ordered steroids which concerned me, as he was drinking 3-4 or more gallons of water/day. I asked the veterinarian on line regarding the dangers of steroids and what was necessary. My answer was quickly received and was very helpful. Thanks for the Veterinarian who helped by explaining the treatment and made me feel more secure.

Date of experience: August 26, 2017
GB
1 review
0 helpful votes
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Dr meghan Denny gave me the tools to speak to my vet with confidence and request medication that hadn't previously been offered to us which has helped hugely. Thank you

Date of experience: August 26, 2017
North Carolina
2 reviews
0 helpful votes
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Needed info and voila!
August 26, 2017

I needed to know the value of my grandmother's piano and couldn't find any piano values anywhere. Didn't have time to get someone to come give an estimate so I resorted to JustAnswer. Wasn't exactly thrilled with the $45 charge and would have kicked myself up one side and down the other if I had paid the additional charge to "expedite" my answer. Especially since my guy answered in much less than the 30 minutes advertised for the extra $$$. Anyway, if you're in a hurry for an answer and have a bit of extra pocket change, I recommend JustAnswer.

Date of experience: August 25, 2017
New York
1 review
0 helpful votes
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Medicaid question
August 26, 2017

I asked some questions about how Medicaid rules work and got a prompt answer. I would recommend this service to anyone who wants answers to specific questions for a fairly small price.

Date of experience: August 25, 2017
California
1 review
0 helpful votes
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My mechanic, Wolfgang, corresponded very quickly to my questions and troubleshooting probs. He even contacted the factory for car info to be accurate. He even called back in the early evening with yet another possibility and we were able to resolve a very unusual set of troubles. I highly recommend JustAnswer.

Date of experience: August 25, 2017
Cyprus
1 review
0 helpful votes
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The doctor explain me in details my cat's problem also send a schedule with the right treatment. He make me to understand that the renal insufficiency is very serious ilnes. I already know it. And know I'm ready to accept even I suffer a lot that my cat she'll not be able to recovery. Thanks for your support.

Date of experience: August 25, 2017