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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I talked to a counselor who helped me through my darkest hour. She gave me some good advice that I will never forget, I had questions and she had answers. I am happy that I talked to her and followed her advice because she helped me turn everything around. I was having a relationship issue and by doing what she told me to do, my boyfriend and I are back together and are happier then ever.
Our pup swallowed a battery- vet advised making her vomit. When she didn't he advised feeding her canned pumpkin. Alls well now!
I bought a Panasonic DVD player on line from a third party. It was claimed to be free media however it is not and the technician from JustAnswer was able to confirm this fact. He was most helpful and I have learned never to buy these kind of goods from a third party again.
Great service by a very helpful rv
Mechanic. He was able to talk intelligently and clearly about my problem and came up with a solution right away.
Ripoff beware! They hook you with a one time free question and then bill you a ridiculous monthly non refundable fee!
The computer technician who took my call was prompt, knowledgeable and very pleasant to deal with. I had a serious issue and it took several hours over two days to get it resolved. This technician literally bent backwards to help me.
Caleb McBride did a great job of answering a Partnership tax question in 24 hours or less! I will definitely be using them again for future questions!
Needed legal advice immediately and after talking to an expert I was pointed in the right direction.
Late on a Tuesday afternoon, I was able to locate a professional plumber who told me how, and gave me the confidence, to make the repair.
JustAnswer is a good app.
I actually got to talk to some one who was very knowledgeable and I could under stand them it did not take long at all
I would not hesitate to use them again
Thanks Delia Pearce
My only problem is that it took so long to get an answer. My computer had been beeping and a voice telling me that my computer was hacked for about 8 hours. I called Microsoft and they sent my problem to JustAnswer at 10:20 p.m. 8/27 and I never got a response until 3:00 a.m. on 8/28. Iver night My problem had resolved itself and the computer was quiet and working; however, I didn't see the message from JustAnswer until the next morning around 11. I don't know why it should have taken that long. Other than that, it was worked out well.
My expert was wonderful. The only issue I had is that I was told I would have an answer within eight minutes of submitting my question, but didn't receive an answer until the next morning. I'm sure this was not her fault. Her advice was excellent. The only issue I had was not having an answer right away.
Just answer provided a unique and useful service that has come in handy many times. Highly recommend for legal advice.
Totally impressed by my experience the gentleman that helped me was more than helpful I could tell he knew what he was doing I went straight home no problem finding the problem he was dead on what what happened thank you very much sir I appreciate your help and your kindness and your ability to help me that early in the morning awesome experience like I said I would recommend it to anybody well worth the money thank you thank you very much to everybody
I, ve been getting sweepstakes from lottery in midriff Spain, telling me won 5,000.000- and asking to transfer wire acc. To send the money is this a scam?
I had an old version of visio corrupt my 365 files... I had no idea what the cause was... restoring to an earlier version of my hard drive did not help or deleting all my vizio files did not work either. I searched the internet for a solution... Just Ask popped up. I took a deep breathe and rolled the dice... not knowing what I was opening up myself to. I was amazed that my online tech support cracked the problem in about 15 minutes (including a reboot). I was amazed. I will use Just Ask for all my software issues. Highly recommend...
JustAnswer's online services were recommended by a local appraiser whom I trust. So... I gave it a try and am happy that I did. JustAnswer's prompt and professional service is much appreciated :)
The person was very polite & helpful very much. With the charges of labor and parts. I would use him again.
It will get you basic questions answers and after that be ready to not always get what you need but I got my questions answered to a point
My answer did take too long it didn't give enough time to get my next dream in.
Once I got my answer from Rev. Dr. August it was on point I mean outstanding. It made these clearer for me.
I highly recommend Rev. Dr. August.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Charles,
Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to any recurring billing.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care