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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,412
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Angels from Heaven!
October 1, 2019

I was impatient initially because I wanted an answer yesterday. I had an emergency because I had improperly placed a brace on my dog's paw and it had swollen so much that it almost looked as if was beyond help. However, the doctor vet here was so efficient and told me exactly what to do. But more importantly, his tone was reassuring, letting me know that all would be well. I made a few mistakes here and there trying to medicate my doggie. He corrected me but in a gentle way. My doggies is well on his wat to recovery. Thank you very much!

Date of experience: October 1, 2019
Kentucky
1 review
0 helpful votes
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Vet gave good advice and only time will tell. Thanks answers and contact was quicker than expected. I will followup with healing review.

Date of experience: October 1, 2019
Georgia
1 review
0 helpful votes
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Dr. Altman was very knowledgeable and was spot on with her diagnosis of my puppy. She responded to my request within minutes and gave me great advise and a link to read up on what she though was wrong with him. I followed what she told me to do and after 2 days he was back to his mischievous self. I was hesitant about using an on line vet service and thought I am just going to waste my money. But it was Sunday and an emergency vet would have cost a fortune so I let it roll. I am so happy I did. I will definitely use this service again in the future and I 100% recommend it. I have a happy boy again.

Date of experience: October 1, 2019
Maine
1 review
0 helpful votes
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My review fast answer, very good just what i wanted to here about.no other web site had a answer to my problem

Date of experience: October 1, 2019
Pennsylvania
1 review
0 helpful votes
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Mercedes Questions
October 1, 2019

Great Expert in His field. New exactly how to solve my problem. Quick and courteous and to the point. Emailed print outs with exact detail of the steps required to solve my problem,.

Date of experience: October 1, 2019
Australia
1 review
0 helpful votes
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Quick ease of mind.
October 1, 2019

At 5:00 in the morning I was just so relieved to be able to have an answer to my medical question about medications.

Date of experience: October 1, 2019
Minnesota
1 review
0 helpful votes
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I appreciated the professional response I received. My questions were treated with kindness rather than the professional in-deference one often encounters. I will definitely use this site again.

Date of experience: October 1, 2019
Arizona
1 review
0 helpful votes
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Answer was 100% accurate and was received quickly. Very good advice and I would recommend this attorney.

Date of experience: September 30, 2019
North Carolina
2 reviews
0 helpful votes
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Thank you for helping me with my cat. The vet was very helpful uintil i could get him to his vet within the next few days. Thank you

Date of experience: September 30, 2019
Washington
2 reviews
0 helpful votes
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Got the info I needed
October 1, 2019

Took longer than they said it would, but the answer was very detailed and gave me everything I needed to fix the heater in my granddaughters car.

Date of experience: September 30, 2019
North Carolina
2 reviews
0 helpful votes
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Decision making
October 1, 2019

I am grateful I received information to make a good decision for my dog. He is doing so much better and on his way to recovery. Thank you.

Date of experience: September 30, 2019
Hawaii
1 review
0 helpful votes
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I had great experience with Issac the attorney who answer my legal question he was fast and thorough and I highly recommend him

Date of experience: September 30, 2019
Missouri
1 review
0 helpful votes
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Your mechanic diagnosed my problem. What I thought was going to be a 400$ +, turned into less then 200$...

Date of experience: September 30, 2019
Canada
1 review
0 helpful votes
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I've has bad experiences with this type of support. This advisor was knowledgable and very able to build trust and reach a positive result. Thank you.

Date of experience: September 30, 2019
California
1 review
0 helpful votes
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Art assessment
October 1, 2019

Very helpful in gaining the value of an unknown piece of art. Will continue to use them again. I'm in the process of helping a friend close out her apartment and she has thousands of paintings she inherited over generations she doesn't know the value of. Justask was a great help

Date of experience: September 30, 2019
Arizona
1 review
0 helpful votes
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My problem was complicated and very unusual. It was ignored by local doctors., The doctor took time to consider what I believe was a correct analysis of a complicated health issue.

Date of experience: September 30, 2019
Peru
2 reviews
0 helpful votes
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I had a minor legal issue that no attorney wanted to answer unless I paid an exorbitant fee. Just Answer connected me with a professional & the issue was resolved.

Date of experience: September 30, 2019
Michigan
1 review
0 helpful votes
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Just the advice we needed
September 22, 2019

Dr. Paul Brazzell gave us an accurate diagnosis for our vomiting dog. We appreciate the suggestion of what we needed to do to help her through the misery of the past 24 hours.
Thank you

Date of experience: September 21, 2019
Michigan
2 reviews
0 helpful votes
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Locked out of tablet had to factory reset took a bit of time but they never gave up. Tablet doing great

Date of experience: September 18, 2019
JustAnswer S. JustAnswer Rep
over a year old

Hi Patricia,

We're glad that the Experts on JustAnswer were able to sort out the issues with your gadget. Keep us in mind for any future technical assistance!

Regards,
JustAnswer Customer Care

Florida
1 review
0 helpful votes
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Quick and accurate response
September 18, 2019

Dr. Mark was knowledgeable and thorough, provided the information we needed to address my wife's medical situation. I appreciate his concern and quick response.

Date of experience: September 18, 2019
JustAnswer S. JustAnswer Rep
over a year old

Hello John,

Thanks for letting us know about this experience. The Medical professionals on JustAnswer are a great resource for information, as well as questions that you can bring to your Primary Care Provider or Specialist. We're glad to hear that we were able to help in this case.

We hope that your wife is on the mend.

Regards,
JustAnswer Customer Care