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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I had great experience with Issac the attorney who answer my legal question he was fast and thorough and I highly recommend him
Your mechanic diagnosed my problem. What I thought was going to be a 400$ +, turned into less then 200$...
I've has bad experiences with this type of support. This advisor was knowledgable and very able to build trust and reach a positive result. Thank you.
Very helpful in gaining the value of an unknown piece of art. Will continue to use them again. I'm in the process of helping a friend close out her apartment and she has thousands of paintings she inherited over generations she doesn't know the value of. Justask was a great help
My problem was complicated and very unusual. It was ignored by local doctors., The doctor took time to consider what I believe was a correct analysis of a complicated health issue.
I had a minor legal issue that no attorney wanted to answer unless I paid an exorbitant fee. Just Answer connected me with a professional & the issue was resolved.
Dr. Paul Brazzell gave us an accurate diagnosis for our vomiting dog. We appreciate the suggestion of what we needed to do to help her through the misery of the past 24 hours.
Thank you
Locked out of tablet had to factory reset took a bit of time but they never gave up. Tablet doing great
Dr. Mark was knowledgeable and thorough, provided the information we needed to address my wife's medical situation. I appreciate his concern and quick response.
Hello John,
Thanks for letting us know about this experience. The Medical professionals on JustAnswer are a great resource for information, as well as questions that you can bring to your Primary Care Provider or Specialist. We're glad to hear that we were able to help in this case.
We hope that your wife is on the mend.
Regards,
JustAnswer Customer Care
The first two techs that answered questions were VERY helpful and courteous. Answered quick and sent diagrams. Loved the first two. The third was almost rude and didn't help a bit, very disappointing after first two helpful.
Professional Team of People!
Young Men and Women doing a great job! I totally enjoyed the service that was provided to me when I needed help with my Ipad. They went over and beyond to make my problem their problem!
The attorney that reviewed my question about firearm possession responded within minutes, also being so kind to suggest my future course of action regarding my concern. HIghly recommend JustAnswer!
I have been impressed by how quickly and accurately all of my questions have been answered. A+ rating on this app.
Thanks for the feedback Casey,
Having the app is like having an entire professional community in your pocket, ready to help with all of life's odd problems.
Thanks for being a customer!
Regards,
JustAnswer Customer Care
I've been doing income taxes for 10 years. Every so often I run across a client that has a tax problem that I is over my head. With "Just Answer" I know I can depend on them to give me the correct answer. They not only tell me what I should do, but also give me step by step directions on how to file.
I always get a response within 24 hours. A couple of times I spoke with them on the phone and they are really patient.
Hello Raymond,
Thanks for this feedback and for letting us know about your experiences on the site.
We're glad that we can be of assistance in helping to navigate the complex, and constantly changing, tax code. We look forward to seeing you in the future if you need anything!
Regards,
JustAnswer Customer Care
Thank you for answering my question. Before I recieve Doctor's answer, I have felt very nervous cause I worried that it is serious disease. Now I am really relaxed.
My tech, Adel Mozip helped me with a Linked In problem. He stayed on the phone with me quite a while, was professional, and fixed the problem that nobody else, not even Linked In could fix. He offered further advice and information. I was skeptical of this company, as so many on line help companies are scams or in other counties and not regulated. I had to wait a while until Adel called me but was very happy with the results. It was worth it to talk in person and be able to get immediate answers to questions.
I have some concerns about some workplace issues. Issac had the right answers and alleviated my anxieties.
I use Outlook for gmail email control. Two days ago, Outlook began sending me requests to allow it to login to my gmail account. Every time I entered what I knew was the the correct password the login request failed. After researching the problem, I must have tried twenty different approaches to fix the problem but without success.
I came across JustAnswer as a possible solution provider. I researched them and found out they have an A+ rating via the BBB so I gave them a try. Rickie, the technical consultant, did a fantastic job fixing the problem in under 15 minutes. Moreover, they charged me exactly what they said they would charge me and nothing more. All companies should operate with this level honesty and technical competence.
I will use them in the future and I highly recommend them to others with similar technical problems
I have used other similar websites in the past and ended up waiting FOREVER and sometimes no answer at all. Both attorneys that have replied here have been prompt, courteous, respectful, non-judgemental, and extremely knowledgeable.
This is a wonderful service that was so easy to use and WOW... it worked like a dream! My pup had a mix-up in medication and they guided me through a 14 hour treatment plan! AMAZING... just incredible!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Patricia,
We're glad that the Experts on JustAnswer were able to sort out the issues with your gadget. Keep us in mind for any future technical assistance!
Regards,
JustAnswer Customer Care