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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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The response I first received was information I already had. I was looking for clarity. Then I realized that my question lacked clarity and did not disclosed what I knew. So I went deeper and Atty. Isaac went deeper. Therefore the final response rose to my expectation. Great experience but please ask clear questions and state any information you've already been given if you are seeking deeper understanding.
Had a question about my dryer not working. I was connected with Mark he was able to quickly diagnose the problem and provide links for the parts and a how to video. Total cost will be about $50 compared to $300-$400 if I had called repair service. Thanks JustAsk!
I had used Acrobat XI pro for years. Recently, my IT guy deleted XI pro from my computer since he believed that XI pro may carry a higher security risk than 2017 pro. The Adobe tech support immediately responded to our concern. The tech support was professional and quick.
Very knowledgeable cleared up my issues about garnishment of ssi for spouse. I now have several options to clear up our issues
I was having an issue with Second Life - I couldn't find my Advanced button. It was no longer on my tool bar. My expert was Alex Royce and he provided me with ways to get it back, It took a little time, but he was patient and courteous. We got my issue resolved!
JoAnne
Yesterday I was asked about an issue with a MAC Airbook - working in a start up I get all the random questions from office supplies to IT. I don't use a MAC and was just lost. I stumbled upon JustAnswer and was pleasantly surprised. Not only did they help me they allowed me to transfer the call to my user across the country and solved the problem working directly with my employee. Would def recommend this site!
Get the correct opinion from justAnswer before moving forward. The service is excellent and the people are very knowledgeable and caring.
I was made away that Social Security benefits are not taxable. Since that is my sole source of income, my tax problem was solved.
Angela was great!
Gave me the information that I required, practical and to the point, thank you very much, I appreciate your prompot reply
I called my local vets office and they couldn't get me in for 3 weeks. I let the Vet on Just Ask know what was going on and he recommended a medicated shampoo I could buy online. And gave me directions in how often to use it. He helped me more than my own vet.
The experts have gone over and above in order to help me get the information I needed. And they got me answers very quickly.
I love this website-helpful and friendly. I am very happy with the responses. The staff is very friedly!
I talk to Richard. He was absolutely awesome he answered all of my questions and want totally beyond what I expected. Highly recommend this site to Everybody. I have a few more questions for the city that I live in and when I get answers he told me I can finish up with him at a later date.
Answered my questions quick and gave me the insight I needed to complete the work on my daughter's car.
Debra was very knowledgeable and kind! She relieved me of heavy stress I had been under by answering one question. I will definitely use this service again.
What a great help to be able to get the advice of a lawyer without paying a fortune to ask one simple question. Thank you very much...!
After contacting the Appliance Technician, Kelly, he was fantastic! He assisted me in getting my GE Dishwasher to work again. My dishwasher was locked. It was well worth the fee. Thanks again Kelly. You were awesome!
My Facebook account was temporarily locked out after attempted access from a new location. JustAnswer responded quite quickly and correctly although, as it turned out, it was actually a link to Facebook's help. Still, it sorted me out so I am happy.
My adult son is in critical care and I had some legal questions. My questions were answered quickly and accurately. I totally trust the advice from here.
I had a problem with my propane stove and called just answer. I was under the assumption I was getting a repair man for 5 dollars and it was a one time fee. I was wrong. I acually signed up for a club for 28 dollars a month. I caught it in the 2nd month and called them immediately. I told them what happened and they could see I only used the service one time for 5 minutes. They didn't care I made a mistake and decided to keep my 56 dollars for doing absolutely nothing. That's not good business taking money from people who didn't understand what we were signing up for. Yes it was my stupidity but shame on them for not acknowledging a mistake and refunding the money. They must need it more than I do. I wonder how many people go longer than 2 months and realize the mistake they made. U own it but want to let others to be very careful and really, don't use them. Call your repair man.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Scott,
Thanks for letting us know about this. We're sorry for any frustration that you experienced.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to any recurring billing.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care