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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I use Outlook for gmail email control. Two days ago, Outlook began sending me requests to allow it to login to my gmail account. Every time I entered what I knew was the the correct password the login request failed. After researching the problem, I must have tried twenty different approaches to fix the problem but without success.
I came across JustAnswer as a possible solution provider. I researched them and found out they have an A+ rating via the BBB so I gave them a try. Rickie, the technical consultant, did a fantastic job fixing the problem in under 15 minutes. Moreover, they charged me exactly what they said they would charge me and nothing more. All companies should operate with this level honesty and technical competence.
I will use them in the future and I highly recommend them to others with similar technical problems
I have used other similar websites in the past and ended up waiting FOREVER and sometimes no answer at all. Both attorneys that have replied here have been prompt, courteous, respectful, non-judgemental, and extremely knowledgeable.
This is a wonderful service that was so easy to use and WOW... it worked like a dream! My pup had a mix-up in medication and they guided me through a 14 hour treatment plan! AMAZING... just incredible!
My cat is in better health now after talking to you. I appreciate your quick response and I was able to help her.
Was not able to obtain needed info from manufacturer for correction of repair. Information I received was informative, easily understood and even gave assistance on how to have problem corrected and how to pursue if further action needed by others.
This man is truly an expert and worth the time and small cost of his knowledge!
I was in the service for 40 years, I know service excellence when I see it. The tech was fast and efficient,
Wasnt sure what to expect from Jiffypop legal counsel, I couldn't get ahold of my program attorney and I needed to make an immediate decision that was convoluted enough to have me convinced that I was either right over the target, or about to get ripped off by a customer and just have to write it off, or go to jail. It was a heated situation, and I needed answers NOW! That's exactly what I got, at 8 o'clock at night! Highly recommended. For $5 I got advice that could potentially save me thousands down the road just by adding two little bullet points to my contract accompanied by some select legalise and I will be completely covered.
I never do stuff so rash to require in person representation so honestly, I'm thinking about firing my current attorney and just sticking with JA for making the hard and fast business decisions.
Very pleased with the quick and courteous resolution of my problem. It was awkward to deal with, but the expert took control of my computer and competently came to grips with it.
I had messaged them about needing help for my son that needed a lawyer to help him get custody of his 8 month child and they responded immediately with several lawyers In my area. They replied immediately and gave me several names of lawyers! They were very polite and helpful in a stressful situation!
I called about my Samsung fridge and I talked to Tyler who was amazing he explained in full detail how to fix a simple problem but a complicated way at getting to the problem. He was very understanding and as I requested he please forward the steps to me via email as I am a senior and I would need my son to come and fix the fridge. He did that. Thank you Tyler you were a great help and very understanding.
The advice was accurate and very specific, and very fast which is what I needed. I highly recommend this vet service. Helped me with the 14 day old abandoned kitten I rescued. They reassured me that I was doing the right thing, and told me how to deal with his constipation. Thanks so much!
The technician provided the info I needed to get my keyboard going very prompt. I'm very impressed and appreciative.
It has everything that a person needs like doctors(All kind of doctors), lawyers, computer engineers (both software and hardware)
I asked the police to get the surveillance video and they did. Thats what the guy said to do.It did not tell me how to get the video for court and thats what i needed.
I accepted a trial offer of $5 for seven days, and used the service that day only. The following month, they charged my bank account $50 for an ongoing membership that I had never agreed to and was not using. They claimed to have sent me an email during the trial period warning me that I would automatically be enrolled in an ongoing membership unless I contacted them within the seven days to cancel it. I received no such email. (Yes, I checked my spam folder.) If this were just an honest misunderstanding, I believe the company would have refunded the $50, especially since I hadn't used the service. Their website states: "If you aren't 100% satisfied for any reason, we'll gladly process a full refundno questions asked." That is a big fat lie.
I was lost, stranded with a malfunctioning rv after hours, and the gentleman was so knowledgeable and kind, i got all the answers i needed.
I contacted Just Answer to get help diagnosing a no crank no start problem with my 1999 Mercedes ML320. Lou guided me through electrical system to find that I have an AAM (All Activity Module), that has gone bad.
Thanks Lou!
My 2 chorkies lapped up some pesticides and started jerking and puking. I was freaking out but the vet was able to give me the knowledge to help them and ultimately keep my little best friends safe. Could not be more thankful for this service.
Very pleasing to speak too. Answered my questions and made me feel a lot better about the situation!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Catherine,
Thank you for getting in touch with us about this. We're sorry for any frustration.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to any recurring billing.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care