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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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After contacting the Appliance Technician, Kelly, he was fantastic! He assisted me in getting my GE Dishwasher to work again. My dishwasher was locked. It was well worth the fee. Thanks again Kelly. You were awesome!
My Facebook account was temporarily locked out after attempted access from a new location. JustAnswer responded quite quickly and correctly although, as it turned out, it was actually a link to Facebook's help. Still, it sorted me out so I am happy.
My adult son is in critical care and I had some legal questions. My questions were answered quickly and accurately. I totally trust the advice from here.
I had a problem with my propane stove and called just answer. I was under the assumption I was getting a repair man for 5 dollars and it was a one time fee. I was wrong. I acually signed up for a club for 28 dollars a month. I caught it in the 2nd month and called them immediately. I told them what happened and they could see I only used the service one time for 5 minutes. They didn't care I made a mistake and decided to keep my 56 dollars for doing absolutely nothing. That's not good business taking money from people who didn't understand what we were signing up for. Yes it was my stupidity but shame on them for not acknowledging a mistake and refunding the money. They must need it more than I do. I wonder how many people go longer than 2 months and realize the mistake they made. U own it but want to let others to be very careful and really, don't use them. Call your repair man.
I posted about an issue with my car, it is common issue given i provided all the information required for most mechanics to figure it out. 4 hours later not even contact, but then i realized since they had asked for all info as I posted more information they kept charging my card. When i asked to cancel or tried, i had to resurt to cursing to get them to Cancel. This is a ripoff!
Last part was the best, i was asked to speak to a Sales Rep to help me... with what? With not cancelling? Then i read thay you are charged $50 if you speak to someone on the phone to answer YOUR question. However, they are the ones who decide if you Problem is solved. This is a total Scam. Stay away! It is all hype. The answers provided are for folks who have no common sense or logic to research a little. I went to them because they state having EXPERTS on staff... just go burn your money instead if you want to use the website.
Hello Carlos,
Thank you for getting in touch with us about this. We're sorry for any frustration that you experienced.
It seems like there may have been some critical navigation issues that you experienced that caused some misunderstanding of how the service works.
There is an optional charge to speak to an Expert on the phone regarding your issue, this is something that some customers use as they find conversing on the phone 1: on: 1 with the Expert easier, but it is completely optional, and you can continue chatting with the Expert online for no additional charge. We do not charge to speak to a Customer Service representative at all, under any circumstances.
We will reach out to you privately to see if we can pull up your account and see what happened here.
Regards,
JustAnswer Customer Care
Fixed my FB technical issues within minutes - fantastic! These days having to wait days and days for social media platforms to help with an issue just doesn't work - so for a few dollars my issue was fixed straight away. Thank you Rahul!
The Dr was professional and gave me the best advice for my situation, which was to go the ER for treatment. It turns out I did not have yeast infection but a urine infection.
I had a plasma TV that went on the blink, and Just Ask gave me good counsel that it was time to kick it to the curb. It would have been very costly to diagnose and fix without this service.
The mechanic sent perfect advice :)) Did not know how to get my backseat up and the mechanic showed me pictures... that is awesome because google showed me nothing for my car.
Does the 21st Century get any better than this? Excellent expert help and my issue resolved (thankfully and happily).
Our 1 year old Golden, Gracie chewed up a bottle of Systane eye drops. We called after hours emergency and they told us to call the pet poison control and it would cost $60.00 just to tell us we might need to go to the emergency room. We Googled and got the answer, but used this service to make sure. The answer was not immediate, but within 30 min. They confirmed what we learned. Gracie had no issues over night. We were pleased. I went right in and cancel the membership, so that I would not forget.
This review is very important to me(a disabled veteran) and it helps for people to purchase my first-time book of poetry.
JAY WAS RESPONSIVE, POLITE, KNOWLEDGABLE, PATIENT AND GENEROUS WITH HIS TIME! I LEARNED SO MUCH IN SUCH A SHORT PERIOD OF TIME! REASONABLY PRICED! SUPER SERVICE! EASY TO USE! JUSTANSWER AND IT"S TALENTED EXPERTS IS AWESOME! I HAVE USED THIS ONLINE SERVICE A FEW TIMES NOW!
BILL MAURAN
I found this fabulous site and had answers to my questions from a very informative, knowledgeable source in minutes! I highly recommend this site to anyone for any question, no matter what the subject! Legal, medical, or, anything you can think of!
Mine happened to be about a lawsuit which most likely would have cost me a small fortune just to have a few questions answered! I highly recommend Sean to answer any of your legal questions!
Thank you Sean! I now am ready for what is ahead of me with your expertise!
Regards,
L. Barry-McMullen
I was terrified thinking I had blood clots in my arm and they would go to my lungs. After several questions, both me and the doctor were happy to find that I was ok. Thank you so much for caring as you did. Mary
I am so happy with this service and will use it again! Robert knee exactly what the issue was and helped me to find the source of the problem. The solution was simple and save me a trip to the mechanic. This is a fix I can take care of myself.
I felt that I had a right to contact this company and put forward my question and was given advice and I was right
Very helpful with directing me how to repair electric range which displayed error message. Started chatting with Justin, then authorized phone contact for $24. Justin called to my cell phone and directed me step by step. I discovere loose screw, tighten it and this corrected error. No parts, no repairman, ( pardon "person"). Total time about 2 hrs, cost $24. Tks
I was in doubt of receiving lost email. I was told it would take 3 to 5 days. Less than 24 hours problem solved, email account recovered. Thank you again so much
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Scott,
Thanks for letting us know about this. We're sorry for any frustration that you experienced.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to any recurring billing.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care