On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Inamul Islam is a boss. The dude knows his stuff and he's nice when he's doing his thing. It took some time getting an agent assigned to my case; in fact by the time I was connected to Inamul Islam, I was ready to hang up. But his expertise saved the day.
Profession information and guidance. Effective chat. Thorough. Improved my understanding of the subject
In desperation, I started an account and asked my auto repair question. Richard provided me with the advice that got my car running again! Thank you!
These guys are terrific! I had a question surrounding some stock I owned in a struggling company but not yet bankrupt, which I wanted to take a tax write-off this year. I had so many people telling me what to do I was definately confused. I thought I should find someone whom knew and was referred to JustAnswer. These guys gave me a quick professional answer which I will use. Les
This was my first time seeking advice from a lawyer regarding unfaithfulness, mistreated as an employee. The advice given surprised me as an employee's rights. I am going through the advice given and I am completely satisfied at this stage. For a small fee it is worth your stress and worries and they even have a call me for a small fee which is by far worth your time. You need a lawyer? Come to just answer. I am a satisfied client.
I received a quick response giving me great advice and it saved me $$$ that I might have sent to a scammer
While JustAnswer.com could not file my paperwork they did answer all of my questions and referred me to a firm was could and is willing to.
I had searched all over to try to solve my software dilemma. I decided to try JustAnswer and it really worked. I was contacted almost immediately and then was paired with someone who was able to find the answer I needed. It's a huge time saver and a tremendous help to me! Marianne
A little difficult with their web design writing the review on my laptop seems like the website is built for smartphones only. Might be my system, very slow, lagged when typing.
I have been constantly receiving phone messages stating that my Social Security had been 'hacked' into and that I needed to call these people to get it taken care of. I called and the guy wanted the last four numbers of my social security. I didn't feel comfortable at all, because I had been getting the same message quite a bit from the same phone number. I decided to get on my Social Security account and see what was going on. Thankfully, I did that because the lawyers from JustAnswer were awesome with helping me. I was even told that I could go to prison for not working with them.
The entire event was a learning experience for me. It's nice to know there is someplace to go when you are being scammed and are not certain of things. I will definitely use JustAnswer again if I have more problems with scammers.
Wish I had known about this service earlier. Had a very patient expert who resolved a major issue with Word Perfect.
Service is great and helpful until the problem is resolved. I greatly appreciate his thoroughness in checking on my solving the problems.
The expert was very attentive to what I had sone already. She was very helpful! I had researched the fix for my 2008 suburban and none of the videos helped, so I tried just answer and got my answer.
I had trouble with my Apple products after their update and I ask for help. I did what they ask me to do and it worked. Thanks
Excellent and concerning servicece about my problem the agent showed sincere concern. He gave advise, and directoins he also made suggestions that would be best for my situation
JustAnswer has a very knowledgeable individual there with a lot of practical tax experience that has helped me find simplified answers several times to complicated situations. I just went into business myself a few years ago, and although I have a lot of research tools and strong education, having someone with experience and practical knowledge is extremely helpful in tax preparation when you are the senior person in your company knowledge wise in that area.
Garage were pulling there hair out trying to figure out the problem as to why the engine warning temp light was coming on even although it was cold, just answers expert gave me the advice as to how to get to the bottom of the problem, Quick and informative.
The veterinarian was extremely thorough, patient and kind with answering all of my questions. I was able to save my kitten with the advice given
They make sure you're happy don't Push it But I never see out survey where they give you gotta say so much into their thing before you get out of it
I recently aquired several pieces of China. While the internet has such a vast amount of resources, it is extremely time consuming and most patterns had no information available at all. If it was, it was only an amount that the seller determined via the price they were charging to purchase. Ended up spending endless hours and still no answers. With JustAnswer I received a history of the piece and/or the manufacturer and a value that had merit.
Included with all of this, the service exceeded my expectations. Not only were the responses quick, the Appraiser was extremely nice, very helpful, and eager to pursue my request! It is just a fabulous experience working with someone who really enjoys her job!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members