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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I was concerned about some test results from a stress test I was given and was wanting a professional 2nd opinion about what these results indicated. I had two cardiologists answer my request and both concurred that an angiogram would be required to determine what was going on. My own cardiologist recommended this, as well. So, I feel the advice I was given was legitimate and helpful.
Dealing with WiFi issues is always tricky, especially when it's not your own equipment. After wasting an hour trying to figure out a password, the specialist provided us with three options of which one was the only possible course. Problem solved.
My Microsoft Office simply disappeared on me overnight - no warning, no reason, just gone. I couldn't open any Word or Excel documents for 3 days. Then, on the 4th day, it was back - no warning, no reason, just back. So I'm a happy camper for 2 days, then - you guessed it - gone again. I Googled "How to Recover Microsoft Word" and wound up on JustAnswer.com. After immediate response, a couple of clicks, a techie was on my pooter remotely fixing the problem. It took around 30 minutes and all was well once again. I couldn't be happier! I was nervous about a stranger having access to my whole world, but when you think about it, that's just a fact of life anymore anytime you turn your pooter on. What used to requre days for repair (pack up hardware, drive to pooter police, leave for days, drive to pick up, etc. etc.) now requires 30 minutes of sitting back, drinking a cup of coffee, and let the techs do their thing.
I cancelled my membership during the free trail. They charged my card three times after that before I was able to block their charges. They state they have no history of my cancellation request. Unethical across the board. Buyer beware!
You too can pay $50 to be told to go to your cell phone provider. Thought I was getting a $5 help, found it was $50 but didn't get the help. Cancelled my credit card just in case.
Hello Eric,
Thank you for getting in touch with us about this. There are definitely some issues that might be easier to resolve through the manufacturer if it's a service concern or if the device is still covered by a warranty.
We've reached out to you privately to gather some more information and take a look at your account.
We look forward to hearing back from you.
Regards,
JustAnswer Customer Care
Unreliable
They also have many complaints and bad reviews
Who are they to address businesses on a public forum like this!
They get paid so you can read and be served ads.
Hi there Eddie,
Thank you for getting in touch with us about this. We're sorry for any confusion. It seems that you may be thinking of another company?
JustAnswer is not affiliated with Sitejabber in any way. We also do not run any advertisements on our platform.
We will reach out to you privately to see if we can gather some more information about your concern.
Regards,
JustAnswer Customer Care
The response was clear, to the point, and helpful. My problem is not over, but I feel better able to deal with it now. Thanks.
Chad was my specialist and he was quick and very helpful in resolving my issue with a 2012 VW Beetle. Would definitely use again and recommend!
My dog was sick he was shaking like he had palsy and throwing up! I didn't know what to do! I tried to call my vet who didn't have an appointment for me to come in until 4 o'clock in the afternoon and we were at 8 AM
I found this very helpful and very reassuring and after implementing what the online vet told me to do my dog was better within hours!
I did go to my vet later that day and they assured me that the advice given was great!
I think this app is fantastic
Very helpful in diagnosing the problem. The responses were very prompt. The person seemed very knowledgeable.
I was helping a buddy with his furnace, and ran into an issue that I couldn't figure out. I came across this app and website, and figured what the heck why not? I have to say the technician that helped me was extremely knowledgeable, and friendly. This is a great service to have!
Very knowledgeable, professional, informative and responsive. Will definitely use again. Can ask as many questions as needed.
Inamul Islam is a boss. The dude knows his stuff and he's nice when he's doing his thing. It took some time getting an agent assigned to my case; in fact by the time I was connected to Inamul Islam, I was ready to hang up. But his expertise saved the day.
Profession information and guidance. Effective chat. Thorough. Improved my understanding of the subject
In desperation, I started an account and asked my auto repair question. Richard provided me with the advice that got my car running again! Thank you!
These guys are terrific! I had a question surrounding some stock I owned in a struggling company but not yet bankrupt, which I wanted to take a tax write-off this year. I had so many people telling me what to do I was definately confused. I thought I should find someone whom knew and was referred to JustAnswer. These guys gave me a quick professional answer which I will use. Les
This was my first time seeking advice from a lawyer regarding unfaithfulness, mistreated as an employee. The advice given surprised me as an employee's rights. I am going through the advice given and I am completely satisfied at this stage. For a small fee it is worth your stress and worries and they even have a call me for a small fee which is by far worth your time. You need a lawyer? Come to just answer. I am a satisfied client.
I received a quick response giving me great advice and it saved me $$$ that I might have sent to a scammer
While JustAnswer.com could not file my paperwork they did answer all of my questions and referred me to a firm was could and is willing to.
I had searched all over to try to solve my software dilemma. I decided to try JustAnswer and it really worked. I was contacted almost immediately and then was paired with someone who was able to find the answer I needed. It's a huge time saver and a tremendous help to me! Marianne
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Annette,
Thank you for getting in touch with us about this. If you've cancelled the membership and were still billed, we'd be happy to take a look at what happened here.
Please respond to our private message here or reach out to our Customer Care team from the Contact Us page on the website.
We look forward to hearing back from you.
Regards,
JustAnswer Customer Care