On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
There's no need to get real complicated, but I am selling a house and needed some enlightenment on capital gains taxes. Lev, the JustAnswwer/com representative answered my questions and I found out what I needed to know.
I am a senior citizen with mobile phone issues trying to get a phone app for our next cruise. I was getting very frustrated after trying all day to make it work. I researched online and found JustAnswer and they did just that! I was up and running in about 30 minutes after following the instructions. The agent stayed with me until I was completely satisfied.
I got my answer from an attorney quickly. Her response was thorough, and she spent a good deal of time going back and forth answering all my questions. The only reason I didn't give the service a five was the legal assistant asked a question that didn't make sense and it took two tries to end my membership.
The response from JustAnswer was very quick and they have very good service, also they checked the list of lawyers in Lome, Togo, and cannot find the name that I asked them. Thanks
JustAnswer was a Godsend yesterday. Doc Paul was so helpful, patient and kind. All was resolved and can't say enough about how I could breathe easier after our chat.
My E-mail to JustAnswer query concerned electrical lighting. JustAnswer wrote me to clarify several very critical related issues, and answered me with several Code-supported statements. All via E-mail, without searching, or even knowing what else was related to search for!.
After I sent pictures the service was great the response time was very fast and accurate, the appraiser even gave me suggestions as to how to sell my item.
I am trying to find out about my family. The help zI have received continues to be fantastic. It reinforces my desire to find out more.
Took our hardtop convertible for oil change. Was told needed battery as well as battery failed test. I think doing this screwed up the convertible top programming. When I took it back to get top reprogrammed they said I needed hydraulic raising assembly to the time of 8900. 00 + tax. The professional here I was talking to explained how the top would have to be reprogrammed and that he had never replaced hydraulic raising cylinder ever. He took time to explain the process to reprogram and because of his input I decided to call another dealer who said the same thing as he did online.
I would like to say last night i kept getting harrassed by cbv collections, i was so pissed trying to make a payment plan and they wouldnt let me the letter i recieved said i can make one but from what i experienced i realized they wanted me to pay now i told them im pregnant im not working i have little income so i made payment every two weeks the man shouted on the phone yelling saying its not enough and of course i cursed him out. Im diabetic and i swear i was about to lose it until i came across this website and i got an answer and the answer he gave me was what i read online and i felt better,, i filed 2 complaint against cbv and guess what they didnt bother to call me today because on their complaint two of their employee lied and misinformed me and i told them i would use the recording against them in court. Lets see if theyll leave my phone alone for good now cause i do make my payement!
My printer went offline. I do not know how it happened but I could not get it to print. I went to Just answer and the technician gave me instructions as to how to get it back online.
I had my grandson follow the instructions and it was back up in seconds. Thank you so much for the good service.
I was concerned about some test results from a stress test I was given and was wanting a professional 2nd opinion about what these results indicated. I had two cardiologists answer my request and both concurred that an angiogram would be required to determine what was going on. My own cardiologist recommended this, as well. So, I feel the advice I was given was legitimate and helpful.
Dealing with WiFi issues is always tricky, especially when it's not your own equipment. After wasting an hour trying to figure out a password, the specialist provided us with three options of which one was the only possible course. Problem solved.
My Microsoft Office simply disappeared on me overnight - no warning, no reason, just gone. I couldn't open any Word or Excel documents for 3 days. Then, on the 4th day, it was back - no warning, no reason, just back. So I'm a happy camper for 2 days, then - you guessed it - gone again. I Googled "How to Recover Microsoft Word" and wound up on JustAnswer.com. After immediate response, a couple of clicks, a techie was on my pooter remotely fixing the problem. It took around 30 minutes and all was well once again. I couldn't be happier! I was nervous about a stranger having access to my whole world, but when you think about it, that's just a fact of life anymore anytime you turn your pooter on. What used to requre days for repair (pack up hardware, drive to pooter police, leave for days, drive to pick up, etc. etc.) now requires 30 minutes of sitting back, drinking a cup of coffee, and let the techs do their thing.
I cancelled my membership during the free trail. They charged my card three times after that before I was able to block their charges. They state they have no history of my cancellation request. Unethical across the board. Buyer beware!
You too can pay $50 to be told to go to your cell phone provider. Thought I was getting a $5 help, found it was $50 but didn't get the help. Cancelled my credit card just in case.
Hello Eric,
Thank you for getting in touch with us about this. There are definitely some issues that might be easier to resolve through the manufacturer if it's a service concern or if the device is still covered by a warranty.
We've reached out to you privately to gather some more information and take a look at your account.
We look forward to hearing back from you.
Regards,
JustAnswer Customer Care
Unreliable
They also have many complaints and bad reviews
Who are they to address businesses on a public forum like this!
They get paid so you can read and be served ads.
Hi there Eddie,
Thank you for getting in touch with us about this. We're sorry for any confusion. It seems that you may be thinking of another company?
JustAnswer is not affiliated with Sitejabber in any way. We also do not run any advertisements on our platform.
We will reach out to you privately to see if we can gather some more information about your concern.
Regards,
JustAnswer Customer Care
The response was clear, to the point, and helpful. My problem is not over, but I feel better able to deal with it now. Thanks.
Chad was my specialist and he was quick and very helpful in resolving my issue with a 2012 VW Beetle. Would definitely use again and recommend!
My dog was sick he was shaking like he had palsy and throwing up! I didn't know what to do! I tried to call my vet who didn't have an appointment for me to come in until 4 o'clock in the afternoon and we were at 8 AM
I found this very helpful and very reassuring and after implementing what the online vet told me to do my dog was better within hours!
I did go to my vet later that day and they assured me that the advice given was great!
I think this app is fantastic
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Annette,
Thank you for getting in touch with us about this. If you've cancelled the membership and were still billed, we'd be happy to take a look at what happened here.
Please respond to our private message here or reach out to our Customer Care team from the Contact Us page on the website.
We look forward to hearing back from you.
Regards,
JustAnswer Customer Care