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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I joined this website on their $5 trail basis. They charged me the full $46 membership fee a few days later with zero notice, and I canceled the account within SECONDS. They absolutely refuse to refund my money. SCAM ARTISTS. Do not use JustAnswer.com! They will steal your money!
Tried many local financial advisors but they all wanted to set up a retirement financial plan and all I wanted is help getting a grasp at something I didn't know. I got the answer here in plain english. I liked the fact that to get it answered, we had to have a back and forth conversation and by the time it was over, I had the answer.
Going to the doctor is not like it used to be. You need to see specialists and get conflicting or sometimes no information. I use JustAnswer when I need to know what another doctor (usually a specialist) thinks and would advice. Sometimes JustAnswer puts my mind at rest about a course of action one of my doctors wants to take that I'm not sure about. JustAnswer is a necessary resource for me in today's health care maze. For $50, I get peace of mind and sound medical advice.
When we returned from vacation, our Samsung 60" TV was on, the screen was blank. Devastated that we might have to buy a new TV right after Christmas, we began researching our issue online and came across JustAnswer. They were efficient, knowledgeable, and not costly at all! Found out that we might only have to replace the T-Con board in the TV which will save us a bundle! You guys ROCK!
If I ever need mechanical advice again I'll be going to JustAnswer again. I wasn't sure what to use to make my serpentine belt stop squealing and Mike hit it on the nail.
After researching my question on google, I could not find a clear answer. This service made my work so simple.
My computer (PC) wasn't booting up following the "sleep mode" following a Windows Update. The JustAnswer technician was very patient and informative during the trouble-shooting process, with success. I so appreciated it.
Wow! Within a time frame of approx 10mins, I had corresponded with a representative, who was extremely helpful, she then automatically transferred me to a Laywer, John, who had me the Answers to the questions I asked. If I was in the position to, I would use Just Answers for all my affairs. Would definitely recommend this business.
Michelle restored my PC and now is better than ever. I've never seen a mouse move so quickly when she had control. Thanks Michelle.
Answered my questions very quickly, re: probate and we knew just what we needed to do.
Now after reading the statements that other people wrote, I really hope I am not charged more then $5.00 on my Visa card, because that was the amount ($5.00) that was on the opening statement.
The process was quick, right to the point. Cher is very kind, smart and got the job done in only a few hours. I'd definitely recommend JustAnswer to friends and family. Thanks JustAnswer!
Tech who just fixed my computer game problem in no time. Over & above service! Very friendly &bchatty
I needed an answer because i have doubts and i receive an response some few minutes after. My lawer is Law Educator, Esq who give me precious responses.
I wrote to "JUSTANSWER," and in a few minutes, they connected me to a mechanic, that in a few hours made me a color chart for the wire colors, I needed to install my new DAKOTA DIGITAL for my dash, for a small charge...
Pete was so patient and persistent: it took us one afternoon and some time the next morning, but my Thunderbird app, which seemed dead, awoke and is working perfectly because of Pete's help.
Ion I have reached the ripe old age of 85 and find myself with my grandmothers Haviland china collection. It is so beautiful and I have enjoyed displaying it for many years... However, I am
Now wondering what to do with it before I die so that someone else might have the pleasure which leads me to Just Answer. The experts there have given me their knowledge and advise for me to make an informed decision. They are worth the
Small monetary price they are asking. Thank you JA!
Advice on connecting 240 volt electronic equipment to 110 volt power and choosing a step down transformer. Invaluable and prompt,
Don N
I was recently returning from interstate after a holiday in my Motorhome to Cairns, and after many, many days of travelling in extreme heat, my fridge started to do strange things (lights flashing continually and not saying cold) and as it was over the weekend and no large town nearby, I resorted to the Dometic site on the Internet for a solution.
It was late at night when I made the first approach, and after several 'conversations with a 'robot' who got it all wrong, I was informed I would be 'put through' to a technician. Nothing was forthcoming by midnight, so I went to bed. Next morning, without checking my emails I headed straight home, and due to a Computer Internet 'glitch', it was several days before I could check my emails.
Randall had responded several times with advice and suggestions, but by the time I received the information the problem had resolved itself, and the fridge appeared to be working OK.
I responded to Randall's emails, and thanked him for his attention to my problem, and he responded that should I have further trouble, to contact the Answer site and it would be dealt with under this initial charge.
I also appreciated his friendly remark in the final email, that gave the whole issue a personal touch. Thankyou Randall for great service, Molly
Quick, efficient service. Got me the answer to the question that I couldn't find anywhere else. The people I talked to were very polite and helpful.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hello Todd,
Thanks for letting us know about this. We're sorry for any frustration. If you cancelled the membership you definitely shouldn't have been charged and should receive a refund.
We'll reach out to you privately to gather some more information about your account and what communication took place so that we can see what happened here. We do send several E-mail messages and notifications during the 7-day trial so it seems like those might have been overlooked.
Please feel free to reach back out to our Customer Care team and we can take another look at this.
Regards,
JustAnswer Customer Care