On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Thanks to HP's Technician, Mr. Pradip Swarup, via JustAnswer, I was able to have my printer back in operation!
I asked some questions about 6.0 diesel and this man knew so much. Very knowledgeable and polite. He was quick with response time and have him saved for my contact for next time. Very good
A warning appeared on the dash of my car saying I needed to 'check the level of coolant'. I knew that 'coolant' had something to do with the cooling system. But not 'what', 'where' of 'how'. It occurred during a long weekend - and I live 100 km from my service dealer. I was concerned about driving the vehicle. A mechanical assistant collected all the details about the make, model and kilometres of my car before referring me to a qualified mechanic who ascertained the temperature of the running vehicle. The mechanic then advised that it was safe to top up my particular vehicle type's coolant system with water until I could take my vehicle to my service dealer. I felt grateful for his advice and, in particular, for his reassurance that it was safe to drive my car without incurring engine damage. Gwenda.
The tech i worked with was great, just be sure if you cancel you also take your card off file because they will keep charging it, and they won't refund. I don't recomend this buisness.
I really liked the ability to go back and forth with each question and to be able to attach photos. His recommendation was spot on and gave us so much peace without breaking the bank!
If you have any inclination That you are getting texts promising you money if you'll send a small amount of money, ignore them, they will rope you in, promise you the moon, and you'll get nothing but heartache. Don't let them in your life, I did, and I've lost thousands of dollars with nothing in return but heartache.
Hi yrs Al I needed was staying with the righttechnitian. And he was very good. He nailed it and Im truly grateful!
I got some good info of checks about the problem with my truck to follow up. When I have done the follow up I will have further questions to finish up the issues
My technician was very courteous and patient with me. It was very apparent that he had a lot of knowledge and experience on troubleshooting my problems with my snowblower
I was already down in the dumps over my car issues, and my experiences with online forums hasn't always been great. Admittedly my problem this time was easily resolved, but I was ready to go off the deep end looking for a solution. The expert was calm with his responses and was able to get through to me. Ultimately the simple, cheaper, step he advocated for was the right one. Problem solved, and no dealership labor charge.
Answer was informative and quick. We used the site we were given in order to get a passport for our child.
Very detail and to the point. All my questions were answered very quickly. For $5 introductory fee, I will strongly recommend the service to everyone.
I was given some sound advice which I intend to put into practise, I've also learned the need to be patient and wait patiently for a response
This site was very easy to use. I got straightforward answers and very quick responses. I would recommend this site to anyone needing fast professional answers. Thank you!
I I was very pleased with your services for $17 I got the information that would have cost me at least $70 and put my mind at ease Thank you
I needed help with updating legal documents and establishing new policies and this website got me connected with the help I needed right away. Think twice before you waste your time finding an appointment at an attorney's office.
Avoid at all costs. These people are super shady.
I needed help with a legal question. They said - get an answer for just five dollars! So I paid. Then, as soon as you get the answer, they go - SURPRISE! - you were just charged another $31 on top of that, for a total of $36. Ok, whatever, I'll swallow the bait & switch because I need the answer. All the while, they're trying to upsell you - pay this much, pay that much, and I said no to everything. I just wanted my answer.
A week later, I have an additional, unauthorized charge in my account for $46! I contact their customer service via chat and they claim I signed up for a "membership". Not true. I ask for a refund, saying I never authorized this, was not notified in any way, and declined all their extra upsell offers. The person tells me only their supervisor can give me a refund and they are not available. So I try again and pose as a new customer trying to buy something - surprise, the supervisor is available!
I get constant resistance about the refund. "But you signed up for our membership sir!". I say, no I didn't give me a refund. "But life is full of questions, sir!". Give me a refund. "But our service bla bla". Give me a refund. On and on. They eventually offer me a 30% discount if I stay. Give me a refund. And on and on, making it really hard for me to rectify things.
Don't give these people your card. I'm on the lookout now for any future charges they may try to sneak through.
I joined this website on their $5 trail basis. They charged me the full $46 membership fee a few days later with zero notice, and I canceled the account within SECONDS. They absolutely refuse to refund my money. SCAM ARTISTS. Do not use JustAnswer.com! They will steal your money!
Hello Todd,
Thanks for letting us know about this. We're sorry for any frustration. If you cancelled the membership you definitely shouldn't have been charged and should receive a refund.
We'll reach out to you privately to gather some more information about your account and what communication took place so that we can see what happened here. We do send several E-mail messages and notifications during the 7-day trial so it seems like those might have been overlooked.
Please feel free to reach back out to our Customer Care team and we can take another look at this.
Regards,
JustAnswer Customer Care
Tried many local financial advisors but they all wanted to set up a retirement financial plan and all I wanted is help getting a grasp at something I didn't know. I got the answer here in plain english. I liked the fact that to get it answered, we had to have a back and forth conversation and by the time it was over, I had the answer.
Going to the doctor is not like it used to be. You need to see specialists and get conflicting or sometimes no information. I use JustAnswer when I need to know what another doctor (usually a specialist) thinks and would advice. Sometimes JustAnswer puts my mind at rest about a course of action one of my doctors wants to take that I'm not sure about. JustAnswer is a necessary resource for me in today's health care maze. For $50, I get peace of mind and sound medical advice.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hello Pito,
We're very sorry that you're unhappy with your experience using the service. We would like to review your account to see what happened and assist you in any way that we can. Please send an email to [email protected] and ask for our admin team.
The link to our Help Center is http://ww2.justanswer.com/help.
We look forward to hearing from you and would like to do our best to earn a 5 star rating from you.
Best regards,
The JustAnswer Customer Care Team