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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Told me exactly what i needed to know. I learned quite a bit. I will use this site again if needed. Thank you!
I wanted to know if my 270K + car would "survive" the change from a 5-speed to a 6-speed transmission. I did not even want to drive the thing because of the relocated clutch guides. Mechanic helped me right away so I "write away" today to thank them. Even better gas mileage.
Sadly, the traditionally trained veterinarians I have contacted do not have nutritional and homeopathic expertise which I feel in my heart to be the best paths to follow to eliminate the severe itching of my newly adopted rescue golden retriever. Pharmacueuticals have been the only recommendations given me but have proved to worsen her condition because of adverse reactions to those medicines. I was guided (searching online) to JustAnswer and received the most concise, knowledgeable recommendations! I am so very grateful to Dr. Scott!
My son recently had an irregular ECG and Ultrasound of his heart. I was very anxious and wanted more information than our Dr would give me while we wait on an MRI. Dr Mo was very helpful and answered my questions in detail - He reviewed the ECG results with me and gave me information to be prepared for our next cardiologist appointment. It is awesome to be able to get information in this manner. Truly thankful and will use them again as needed.
Awesome business I never realized that there's something like this. Brilliant mind. A lot of people will be benefiting from this. Keep up the good work folks.
I received appraisals from 2 different experts for 2 different pieces of furniture and they both were outstanding in their timeliness and responses.
Was skeptical as they say that for $5. You can have an issue addressed. But then the next step they want $39.00, then down to $31.00. Still felt I was being scammed. Finally down to $19. So I bit. Uran the tech guy was able to go on remotely and fix what turned out to be a complicated deep in the computer issue. It took quite awhile but I was grateful to get my program up and running. I could see it was a problem and when he thought it was easily fixed I communicated that I had gotten that far with it then it failed. So he saw this through as it did fail after he first got it going. Finally pulled it together. Worth the money.
Thank you so much for your help! You definitely saved the day;-) You were easy to work with, knowledgeable, you know Win 10 and I would be dead without you!
The information received was good it answered my question and the link gave me additional information on the subject
Our old wireless phone handset died, so I thought I needed to try to find a replacement, hopefully without having to replace the whole system. Our electronics consultant was careful, asking good questions, and said we needed a new battery. That totally fixed the problem, with less expense and headache than what I was expecting. Thanks!
Every time I use just answer I get a very quick and accurate response. I have never been disappointed.
I was having blue tooth issues with my Kia Soul. Cameron told me what to do. I did and it worked! WoW! How wonderful to get help without driving my car 40 miles to a dealership and miss work to do that! He was very nice and knew his stuff! Thank you Cameron!
I neeed some appraisals on artwork I purchased and I found out about the Just Ask Me site. The appraiser, Nora, that assisted me was very helpful and got back to me in a very timely manner.
Having tried to find the resource in my region to acquire a Enduring Power of Attorney I was advised to try the JustAnswer website & I thought why not? Very quickly i had the answer i was looking for & now feel i can avoid wasting anymore valuable time & just get done what is imperative to my family right now!
Through Rahul's expert computer skills he was able to rectify a problem I had with my WD Passport. This exterior hard drive could not be accessed because it was locked up. Rahul was able to unlock my WD passport and get it running as normal without loosing any of my backed up data. He is a treasure and I truly appreciate his help.
A very fast response and very direct. Easy to operate web page and send related documents. Phone contact is very important part of the process and easily made available.
The answer was quick and easy to understand. Most law questions are answered with no regard for regular people being able to understand them. In this case no "lawyer" terms were used and it was simple to understand and included references.
Olivia Kent helped me with my son's landlord problem. And told me what was and was not a valid complaint.
I received paperwork from the court regarding a five year old civil case in which I am a defendant. I decided to ask a couple of simple questions regarding my case that did not require the usual $250 attorney retainer fee. I received a detailed answer in about five minutes and was pleased with the detail. I then had another question that I preferred to speak with a live person. I was called back within about ten minutes and spent about twenty minutes on the phone with one of their people, (not sure if it was a paralegal or an attorney) but the conversation was in depth and specific regarding my question. The call did cost an additional $59 however it was worth every penny as far as I'm concerned.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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