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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I tried JustAnswer for the first time. One week trial was only $5. I received a response to my question that was direct and thorough in less than 30 minutes. Just remember to cancel your subscription if you don't want a montly charge.
It's like having offices of many experts, lawyers, doctors, or home advisors all right in your living room.
January 1st of course a day with no vet to contact I searched Google for help. Confusing articles so when this option was offered and so reasonably priced I was so grateful. The doctor who texted me was kind and direct. I can't thank him enough for his help. If it had been a situation where I needed to go to the ER vet he would have told
Me. No question. This service saved me hours of worry!
I found my expert to be very qualified valuation came back with prices quickly. I was very happy with my results.
Good response time to my question... I was able to do most of what I needed to do... I will be reviewing the additional information that was made available and will probably be able to complete all my objectives
Thank You
I RECEIVED SOME GOOD IDEAS FROM THE DOCTOR. IT WILL TAKE SOME TIME AND PATIENCE TO SEE HOW THEY WORK OUT.
Dr. R was prompt, friendly, and knowledgeable. Being brand new to the area (less than a month) I have no Drs or friends to turn to yet. Not only
Did he ease my mind, suggested I see a dr for a test, he also recommended someone in my area. Thank you just ask!
Recently I have been involved in court orders for my grandson. The wording is confusing and the lawyers at just answer have helped me to understand the verbiage. I was able to confidently respond to my grandsons father with the best response. Thank you for all your help.
They have this "under the radar" come-on that slips a monthly charge into your accounts. They say that they warn you by email, but I never got one. I did get one email that had no obvious way to cancel the monthly charge. Sure, it was on me to not have caught it earlier, but I didn't. I never used the service but that once, and got dinged month after month. When I pointed this out to them they said "too bad, you missed the notice, you're stuck." What added insult to injury was that the first rep I spoke to said they would refund three months. The supervisor I appealed to said they would not refund anything. So much for fairness & customer service. Stay away.
Your membership is automatically renewed and you will never be notified. You will never get an email from them. If you try to do an online chat to find out, you will get a robot. Then when you are talking to the robot, they will randomly decided they are done and end the chat. There will be no information in your account telling you when and if your membership renews. It will just quietly happen. And when you finally find that elusive 1800 number and talk to a real person, they will scream at you. TERRIBLE experience.
Hello Monique,
We apologize for any confusion, the experience that you described here does not appear to be the experience that we are seeing in your account nor in the calls or contacts that you had with our Customer Care team.
In looking at your account we can see that you have bene using the membership very frequently, especially in the last month, up until today actually. We have also listened to the call that you had with our customer care representative and the call appears to be very pleasant all the way through on both sides and you appeared happy upon leaving the call. We will reach out to you privately to gather some more context for your complaint here and we do look forward to hearing back from you.
Regards,
JustAnswer Customer Care
You call and then you will be asked for the aspect of your question - then details and some 10 min. More Q&A then sent to fill out a Credit Card info for $5. When done a new page appears and then asked for the aspect of your question - then details and some more Q&A then send to fill out a Credit Card info for $1. Then asked for the aspect of your question - then details and some more Q&A and although I clearly asked a question about repairing my truck and gave all of the symptoms and details and wanted a mechanic, a lawyer came on line to start the whole FU__NG THING AGAIN. VERY UNPROFESSIONAL THEY NEED TO CALL THEMSELVES FOR A NEW WEB DESIGN It is like a deranged psychological experiment to determine the greatest level of consumer patience. (imho)
Hi there Robert,
Thanks for letting us know about this. We're sorry for any frustration you experienced.
It sounds like you might have been having some trouble navigating the site, or the page might have kept refreshing? We'll reach out to you privately to gather some more information about your experience to make sure that you weren't charged for something that you didn't use.
We look forward to hearing back from you.
Regards,
JustAnswer Customer Care
I had taken my dog to the Vet with unanswered questions about a pretty serious condition. I suspect Vet not wanting to make me sad about the problem left me feeling a bit worse with unanswered questions. The Vet on the chat made me feel more comfortable with 3 potential things that could be going on with links to websites to help me understand better. Anxiety with knoweledge is better then anxiety without. Thank You
Quick response. Excellent communication. Highly knowledgeable. Excellent overall experience. Would recommend for simple and complex questions/issues.
ChrisC ran with the ball of dealing with a very frustrating situation for me as a non-tech savvy senior citizen of having inadvertently signed up for a Facebook account, which I did not intend to do. He researched and provided me detailed information, not readily available to me via Facebook itself, which provided me options of either deactivating or deleting my new, unintentional account. This enabled me to promptly resolve this situation to my satisfaction.
After a long and frustrating search for help with an issue on my treadmill, JA immediately sent me to the right place for help. Never found it on google. This is not the first time JustAnswer came thru!
My ex husband recently died and had questions regarding survivor benefits. My questions were answered very quickly, and saved me time before going to Social Security office to wait in line.
Other than having to wait 10 minutes to get a doctor on line, the result was an excellent interactive Chat that resolved my issue. The product offered by JustAnswer is quite amazing, convenient and inexpensive. I believe the medical industry should take a look at this pioneering approach to both home and mobile based health care. Just think about it, carry your own medical professional in your pocket via your cell phone.
Hello Edmund,
Thank you for letting us know about this experience. We couldn't have said it better ourselves.
We like to think of JustAnswer as insurance against all kinds of everyday issues. If you've got a car problem, an issue with an appliance, a medical issue, a tax issue in the coming tax year, or a legal question, JustAnswer puts the power of these trained professionals at your finger tips 24 hours a day.
We definitely hope to see you back in the future. Thank you for being a customer.
Regards,
JustAnswer Customer Care
My experience was a positive one. It was an interactive and professional service. I received a detailed answer in a timely manner.
I had a basic problem with my PC but had no idea how to solve it. Chris at JustAnswer was patient and resolved the issue very efficiently: thanks
Answered time
Ly good advice and information think guy gave me good info. Not fixed yet will post if all works out, thanks
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Peter,
Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.
We will reach out to you privately to gather more information about your account and take a look at what it was that was indicated by the Customer Care team.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care