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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,362
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Satisfied
January 26, 2020

Okay first I was a little apprehensive using this method of Help but I must say it was quick and very easy as well as effective Thanks to my On Helper.

Date of experience: January 25, 2020
Florida
1 review
0 helpful votes
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Dr Barr
January 26, 2020

He was SO helpful. Took time to explain a report I received. Because of him I am a big fan of just answer thank you

Date of experience: January 25, 2020
Colorado
2 reviews
3 helpful votes
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Bela's UTI
January 26, 2020

I was blessed, frankly. I had no money, my cat was sick and I needed help. I contacted Just Answer, and was put in touch with a Veternarian immediately. Doc Paul asked a few questions, and knew that I couldn't take my cat in for another week.He also promised to stay online until i had all the details that I needed to help my cat. Cudos, and thank you again~

Date of experience: January 25, 2020
Texas
2 reviews
0 helpful votes
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It was an easy process actually! I put the info out to get help in finding value. That was given to me then I needed a recommendation as to who I could contact to sell! Received three companies to contact (one or all) so I can get the best deal! Much simpler than I anticipated!

Date of experience: January 24, 2020
Texas
1 review
0 helpful votes
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Mike
January 26, 2020

This was the first time I used Just Answer and the professional that assisted me was very knowledgeable and was a great help. I did exactly as he suggested and sorted out my issues. I recommend Just Answer to anyone

Date of experience: January 24, 2020
California
1 review
0 helpful votes
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It took awhile
January 26, 2020

I had to be a squeaky wheel to keep my answer person on task this time.
I've had good results in the past fixing washing machines, cars, etc.
Computer systems is another story. I think the person thought I should have had better fluency. If I had such, I could have figured things out for myself... And sometimes - seems mid-session - that I lost the person. A call to the admin center brought the person back on track... In the end my issues got figured out.

Date of experience: January 24, 2020
Virginia
1 review
0 helpful votes
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Amelia
January 25, 2020

Thank you so much. Amelia is fine, now! She is back to her old self after having three teeth pulled. Your advice was very helpful and easy for me to carry out.

Date of experience: January 24, 2020
California
1 review
0 helpful votes
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Overall good but some bad urologists giving bogus advice because of their pro- circumcision stance (the US group anyway), the AUA.

Date of experience: January 24, 2020
Texas
1 review
0 helpful votes
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Horrible customer service! They are not willing to work with their customers. They know their site is crap and it's all about sucking you in and locking you in with their monthly membership fees. Once you discover their site is crap, they will not work with you. Be prepared to lose your money and not get anything more than what you could have found with a google search. You have been warned.

Date of experience: January 23, 2020
JustAnswer S. JustAnswer Rep
over a year old

Hello Janice,

Thank you for getting in touch with us about this. We're sorry to hear that you came away from your experience on the site with this feeling.

We will reach out to you privately to gather some more information that will allow us to locate your account and look into this further.

We look forward to hearing back from you.

Regards,
JustAnswer Customer Care

Colorado
1 review
0 helpful votes
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Great Customer Service
January 25, 2020

Rick was wonderful! He answered all my questions, sent me written answers, and was so very personable, professional, knowledgeable! But, sadly, since I do not have to file a return this year, I will be canceling my membership. Thank you very much!

Date of experience: January 23, 2020
Arden B.
Colorado
1 review
0 helpful votes
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Antique Appraiser
January 25, 2020

Very satisfied. Respond within minutes. Details and follow up clarification on condition questions asked appropriately.

Date of experience: January 23, 2020
Maryland
1 review
0 helpful votes
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This week I got Fios 1 with voice remote. It is an upgrade to allow me to access Fios 4k channels. After trying many times to change settings from 1080p to 2160p, I called Fios tech support. Again after many attempts to change settings they told me they would have to do further research and recommended I call Vizio support. I was connected to a technician who asked some basic questions including the TV model # and age of the TV. He then told me I had plugged the HDMI into HDMI1 1 & to move it to HDMI5 for 4k. I did that and then ran the settings setup and it went right through. I was able to access Fios 4k channels. I'm sorry I don't recall his name but would like to compliment on a job well done. I am looking forward to watching the Super Bowl.

Date of experience: January 23, 2020
Virginia
1 review
0 helpful votes
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Impressed Thus Far
January 25, 2020

This is my first time using this app and I'm impressed thus far. From my experience, I've had the opportunity to choose from experts around the world to help with issues and situations that arrive in every day life. As stated, I'm new to this site but my experience has been great so far...

Respectfully
Busy In VA!

Date of experience: January 23, 2020
Alabama
4 reviews
0 helpful votes
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Excellent service
January 25, 2020

I had a problem with the ice maker in my Samsung refrigerator I was hooked up with an expert who knew how to fix the problem. Although, it cost an additional $24.00 for an actual phone call, it was well worth it. If I had to pay for a technician to come to my home it would of been triple, triple the cost, Job well done

Date of experience: January 23, 2020
Australia
1 review
0 helpful votes
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Antique appraiser
January 24, 2020

They are very kind and they do their best to give best answer to me. Even at night they sent me answer that I asked them about.

Date of experience: January 23, 2020
Portugal
1 review
0 helpful votes
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IT support
January 24, 2020

I had a technical question following the repair of my IMac. I received a swift, comprehensive answer in minutes! Fabulous service.

Date of experience: January 23, 2020
New York
1 review
0 helpful votes
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Wonderful
January 24, 2020

I have had a great experience with Just Answer. I've been able to ask medical questions to doctors, pharmacists, and homeopaths which has given me. A much better understanding of my condition and ideas I can take to my doctor about how to treat it. They really care and give you their time and care. I so appreciate this level of service and know how.

Date of experience: January 22, 2020
Cynthia R.
Florida
1 review
0 helpful votes
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Had trouble with features with HP Printer using my chrome book... Thanks to Just Answer, I was connected... redirected to a Electronics Technician that help me solve my issues. Thanks again for your help!

Date of experience: January 22, 2020
Texas
1 review
0 helpful votes
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My lawyer gave heart to heart advice and I felt confident to take it. I am absolutely satisfied with this new service I have joined. Thank you!

Date of experience: January 22, 2020
Connecticut
1 review
0 helpful votes
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A Really Great Resource
January 23, 2020

This is a service that is really worth the money. Most of the time you will get straight answers to legal questions. Of course you need to know the right questions to ask, but you will get straight answers from experienced attorneys. This is a much needed service whose time has really come! I highly recommend using this to help you get equal access to justice - Justice for All can be realized! Thank you!

Date of experience: January 22, 2020