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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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While I may not pursue this plan, Gerald gave me more information than I got for 200.00 from a local attorney. His service is greatly appreciated. Now, if I could only find someone down the street who cared as much. Good luck with that, right? Thank you, Gerald. I'll eat the 180.00 charge from www.getaroom.com and change banks
Terri was very immediate upon researching my cats condition; she provided some great advice and I'm very hopeful that my cat will continue to improve. Within 12 hours there were little signs of recovery. Signing up for this service definitely was a good idea.
Rob was very helpful and patient solving my problem. I struggled with online help for two months and nothing worked. JustAnswer solved my problem in a matter of an hour or so. Very grateful.
I wasn't sure where I could go for a simple question. Didn't want to have to meet with a lawyer. Just answer one question is all I needed. Found this site, amazingly, within minutes I had my answer. Micheal was great!
I am from Skopje, Macedonia. Hope you have connected me with the right doctor, because he gave me answers on my questions that were very satisfactory. Thank you! Many thanks to The Good Doctor
Tyler Z called & provided his speculation based upon sympthoms provided by me. He speculated problem could be a sticking mother board, bad bake element or bad sensor. I did go through my records & realized I had a sensor installed on 12/1/2016 which cost me about $250. He also advised me that GE Profile Wall Ovens are designed to last 12 years although they can last up to 20 years. Based upon the fact that I bought this oven in 2007 & the fact that it has a couple holes in its floor my wife decided to buy us a new oven with a 5 year extended warranty to preclude current oven nickeling & diming us. Thanks & please cancel membership because I'll have a new oven with warranty. Thanks very much. Linnaeus Whitehead
Thank you for not hesitating to give me useful advice. I have more of a comfort level on how to handle my cat when she is sick. I was able to sleep peacefully last night.
I got my legal question answered very quickly, and the lawyer I was chatting with was willing to dialogue with me till I totally understood the answer. Great service! It was also nice that I didn't have to leave my home to go to a lawyer appointment, because I live very far out, away from town.
I am not very good at writing a review but they answered my question and i was able to do what he told me to do.
When I asked a question they gave a few suggestions and for more I need to pay more money. Feel this is a rip of. I asked to cancel subscription. It had been a few hours over cancellation so they would not refund.
The individual who helped us, and will continue to advise us, is superb. We give hm a TEN. Not only is he informed, but he, too, owns real estate, and is a lawyer.
L and Cheryl L.
Avoid! Avoid! Avoid! They charge you for sending you a link that you have already used yourself to attempt to solve your problem but does not help.
VERY SUSPICIOUS SITE! AND USELESS!
Hello B. C,
Thank you for getting in touch with us about this. We're sorry to hear that it sounds like you didn't receive the assistance that you were looking for.
Typically Experts will start troubleshooting with the easiest steps in a process first. If the Expert suggests something that you've already tried, you can respond and let them know what you have already tried this step and they can continue through the troubleshooting process.
We've reached out to you privately in order to gather some more information about your account and take a look at what happened.
Regards,
JustAnswer Customer Care
Prompt replies exceeded expectations. The expert explained all the factors for my problem and answered my questions. My standard medical providers did not do that. Maybe the standard medical field should be revised.
Hesham saved us. Spent 3 days trying to get Chrome to work on my Mac after chrome update(thanks google). Hesham had the expertise to get it done. Thanks Hesham!
I needed help with configuring a router to get broadband hookup. The technician was knowledgeable and patient. Although I was not able to handle the situation, the technician walked me through as much as I could do.
It's fast easy and very convenient way to speak with legal professionals to get to the truth of your matter
Just answer provided with good feedback to solve my problem. I followed their advice and I think the problem will come to a good resolution. I will give them 10 stars out of 10. The service was prompt and efficient.
I am so pleased with this service. Questions from all areas have been answered promptly and were all well received. It is comforting to be able to reach doctors and such when you have issues that are concerning and at all hours of the day or night even on weekends.
Had 4 family members pass way within four year span. They were in antiques and we didn't know what to do, they are prompt, courtesy and I couldn't appreciate Rarewares for her time and patience. Thank you
The mechanic that helped me was able to answer all my questions with no problem. He also in a timely manner got back to me.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cathey,
Thank you for getting in touch with us about this. We're sorry for any frustration.
There are a lot of free websites out there but JustAnswer has always been a pay site.
We are happy to look into your membership cancellation issue a little bit further but we'll need to gather some more information in order to locate your account.
We will reach out to you privately here but you can also reach out to us again from the Contact Us link on the Help page.
Regards,
JustAnswer Customer Care