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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I am so grateful! I woke up in the middle of the night freezing. I didn't check the furnace; I was too tired. But that morning I woke up to 51 degrees in my home during the Chicagoland winter! The thermostat was set to 72, so I knew something was wrong. I was rushing out, but returned home to the same issue. After 15 minutes of interaction through the site, problem solved! Thank you, thank you, thank you! And a special thanks you to Billy, the HVAC pro!
I used your service for the first time yesterday evening. I was so thrilled with the result I left the page without saying thank you. Let me do this now.
The service is amazing. Within seconds, I was put in touch with an expert, and this was truly an expert! With just a few questions, answered and advised instantly, I was told what to do to solve the problem with a frozen Kindle Oasis text (stuck for nearly four days). This was all done in layman's terms. In less than 5 minutes, I had my Kindle functioning perfectly again. I used it until late in the night - no residual problems. This service has saved me hours of waiting in line at a service center and then much expense bundling up the Kindle and sending it off for repairs. And then, whatever else those repairs would have cost.
My most sincere thanks for this service and deep appreciation for the expert who saved the life of my Kindle! Might you pass this on to him? Thanks.
Mary Kay Kindhauser
My dog wasn't eating even after I took her to an ER vet. They just gave her a shot and sent us home. It cost over $200. I asked on just answers what I should do and the vet gave me great advice, which I'm trying right now and it seems to be working. I couldn't be happier.
Just Answer was awesome. It saved me from having to take my dog to an emergency room. They answered my concerns immediately. They were very confident in their diagnosis and they kept checking back with me to be sure my pet was fine. I will definitely recommend to my friends.
Tech was great. Diagnosed the problem and referred me to a local tech. Saved a great deal of time sorting thru the web.
I found out how to give my boxer a emma and fluids to save him he had swallowed a sweaker and we live in the mountians with no vets open on sunday i am so happy to have got my dog saved and answers i need to take care of Gunner thank you so very much
They showed that they had Dog Behaviorists on their main page, I signed up and then they tried to connect me to a vet. I'd already seen my vet twice. I contacted Customer Service and they said they didn't have a dog behaviorist category! As you can see by the screen capture I attached, they advertise they do! Couldn't cancel my account quick enough!
It would have cost hundreds of dollars to have someone come to our house for an appraisal, but this was less than 100.00 for 4-5 pieces and never left the house
My mom was evicted and they helped us to know our rights and how to handle it. The attorney was very helpful with all of the questions we had. They were answered promptly. Thank you for all of your help.
Well i had to give it a try not being sure if Dr. mechanic was going to help and when, but in no time i had a response i was impressed how quick he was back with response. The way he explained what he thought was wrong with my car and how he took the time to give me details even i could understand what to look for. GREAT job, i recommend Just Answer mechanic. Thank you!
Early Sunday morning I contacted the vet online to get advise regarding Jazzy upset stomach. I was up all night with Jazzy my 10 year old shih tzu that suffers with dermatitis and was just placed on antibiotics on Saturday from her vet. The online vet recommended Pepcid 5mg. I was so grateful because I had Pepcid 20 mg in the house but was unsure of the dosage to give Jazzy. To date, Jazzy is doing better. Thank you for all of your help. Sheryl
I was having an issue getting an updated version of Office installed on my laptop. I contacted Just Answer and they not only helped me with advice but actually connected to my laptop and found the problem and fixed it. The representative was patient and very amiable throughout my contact with him. Job done no hassles!
My 7mos old French Bulldog ate a cold & flu nighttime capsule. I was sick with worry but Dr Scott Perry helped me to feel at ease. Thank you for your help and quick response.
All good now. Rob gave me the confidence needed to keep trying and all seems to be working now. Thanks Rob.
My stray dog we adopted was diagnosed with heart worms. I didn't want to spend a fortune keeping her at the vets for so long. Plus I was worried she would be sad and anxious thinking we left her behind. I called to see if we kept her in a kennel during the day and the kids rooms at night if that would work without as much risk. He put me at ease that if i did that since she is young, she should be fine.
The tech talked me through several methods to reboot our PC and then found the reason. I was able to get our PC up and running again
I needed some information about a tea set that was handed down to me and I got some great information back in a timely manner. Thanks
Beyond my Expectations! Fantastic service! Very impressed! I worked with 2 different technicians and both were amazing!
Sent in all of the info I could. Along with pictures of the controls the problem is related to, to my knowledge. But no response! It's been almost 24hrs. No response
Hello Tom,
Thanks for reaching out to us about this. We're sorry to hear that you haven't received an answer yet.
We'll reach out to you privately in order to gather more information about your account to see what happened.
We look forward to hearing back from you.
Regards,
JustAnswer Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello MB,
Thanks for getting in touch with us about this. We're sorry for any confusion. It seems that the agent that you spoke with might have miscommunicated something.
While we don't have a Dog Behaviorist category, we do have people who specialize in canine behavior, in the General Dog category.
Hopefully this clears up some of the confusion about the service that is available through our website, but please don't hesitate to reach out to us if you have any further questions about the site.
Regards,
JustAnswer Customer Care