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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Had a mini crisis wondering what laws were applicable in my State regarding an employee's rights. I was assigned an expert and that's what I got. Also, someone who is personable and compassionate.
Lawyer was able to explain the real estate laws pertaining to responsiblitity for remediation and next steps. Thank you
Remote Problem and Marcus fixed it! +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Honestly iam not finished yet
And I will be happy to finish the survey when iam done
Michael was very knowledgeable and patient with us in a learning process. We will definitely go to Break Fix for any future problems.
There's a dispute with a landlord on a deposit. The lawyer Daniel with 20 yrs experience was very informative and understanding.
Tech was very helpful and provided me with step by step process which worked.
Very efficient and quick service the only thing I didn't like was having to put in a credit card and for $2 refundable and getting a message afterwards stating that i was going to be charged $66 per month until i cancelled
He was extremely helpful on answering my question and also giving me more information to understand about real estate investments.
After recovering 6 months hospitalization from Pneumonia,, my accounts were in an inpenitrable circle of opposing requirements and my problem was Justly Answered. Thanks very much once again.
After a bit of confusion on my side, all was great when I hooked up with your representative and he patiently told me exactly what to do. Thank you so much!
We have a 15 year old Jenn Air range that needs repair that does not have a model nummber on it. We have been searching for weks trrying to figure this out. Within a half hour, Austin found the model number, owners manual and links to where to order the parts- really terrific!
Provide update and proper information, My overall experience was good. I enjoyed speaking to the live customer service rep.
Quick and easy, we were trying numerous ways to get an answer and this turned out to be the quickest and easiest.
Deb was very professional, knowledgeable and caring about my circumstances! I will call upon her should I need her! Thanks a million!
I am a new JustAnswer user. Over the past few weeks I've found it to be very useful and worthy of a positive review. There was a bit of a learning curve, as the interface is not quite as intuitive as it could be. But once I posted several questions, received several very good answers, and got used to how it all works, I'm a fan! It's been great to quickly receive such excellent advice from high-level experts on a wide variety of topics.
James did a great job of evaluating and appraising these weavings. It was not an easy job, but he was very patient and kept the communication going despite technical glitches. I would ask for him again.
I received quick professional response.
But the initial and said it would cost $5 and my card was charged $33
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members