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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,377
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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This route was so much better than calling a Poison Control center. I greatly appreciated the response time considering it could have been a matter of Life and Death. It's nice to know I have such.a well educated doctor helping me. It meant the world to me!

Date of experience: April 4, 2024
Australia
1 review
0 helpful votes
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Quick
April 14, 2024

Thankyou. I wasn't sure what to do so I was given an answer that pleased me immensely because I'm not good with this kind of info. Is that just a one-off charge as well coz I won't need this service again

Date of experience: April 4, 2024
Curacao
1 review
0 helpful votes
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I was desperate as my LinkedIn account was hacked and I was about to loose all my business connections. I turned to JustAnswer and they appointed me Lakshman to resolve the issue. In minutes the issue was resolved, giving me relief and peace of mind. May the God of gods bless you richly Lakshman with more wisdom, professionalism, kindness and patience to keep on helping those in need of a quick anti-hacking result

Date of experience: April 4, 2024
Canada
1 review
0 helpful votes
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Good info very knowledgeable
April 14, 2024

Good info Blake gave highly experienced info on my Honda accord 1.5 I followed his advice and led to me find more issues on my vehicle that I was not aware of

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Usama,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35

Massachusetts
1 review
0 helpful votes
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Great visit
April 14, 2024

Doctor set mind at ease! And Gave me next steps. Told me how to care for the problem. I will be doing tomorrow and hopefully got to do all from bed instead of worrying all night about it.

Date of experience: April 4, 2024
Florida
2 reviews
0 helpful votes
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Extremely helpful & caring
April 14, 2024

Michael was very helpful, caring, knowledgeable! He researched the issues I am having with my used golf cart. I will follow through with his recommendations.

Date of experience: April 3, 2024
Pennsylvania
1 review
0 helpful votes
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I was an appointed Union business agent for six consecutive years (2018-2024). I previously served as business agent (2009-2012). During my tenure, I provided representation to bargaining unit members within the Philadelphia Department of Prisons, Philadelphia Sheriff-Real Estate Office, Philadelphia Juvenile Justice Services Center, Philadelphia Department of Human Services, Philadelphia Office of Homeless Services and Supportive Housing. I was not reelected on March 20,2024. My request for remittance of last earned pay and unused accrued vacation and sick leave were denied to me by my Union president, treasurer and accountant. JustAnswer provided me the legal guidance and assistance similar to the representational services I provided my Union members.

Date of experience: April 3, 2024
Texas
1 review
0 helpful votes
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Star
April 15, 2024

I can't tell you enough how Just Answer has helped me and my family plus friends! I'd recommend anyone to have it!

Date of experience: April 3, 2024
Kansas
1 review
0 helpful votes
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It was an unusual problem. We finally got it figured in an affordable saw it on the Internet and the price was right
Ble manner.

Date of experience: April 3, 2024
California
2 reviews
0 helpful votes
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Prompt and accurate response A+
April 14, 2024

Great - I received my answer within minutes. Excellent and accurate information.

Date of experience: April 3, 2024
District of Columbia
1 review
0 helpful votes
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Great information and help
April 14, 2024

I received timely information and it was very helpful.

Date of experience: April 3, 2024
Texas
1 review
0 helpful votes
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A clear path
April 14, 2024

The lady I spoke with was extremely helpful. She gave me a clear path as to what I should do next.

Date of experience: April 3, 2024
Rhode Island
1 review
0 helpful votes
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I called regarding a bankruptcy question and he was able to answer efficiently and give me caselaw to support it.

Date of experience: April 3, 2024
Virginia
1 review
0 helpful votes
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I had an issue with a refrigerator and a freezer both of which Matthew was able to help me with including service manuals and trouble shooting guides. I highly recommend him for you appliance repair needs.

Date of experience: April 3, 2024
California
1 review
0 helpful votes
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A good experience with Jory
April 13, 2024

Jory understood my query and responded quickly and authoritatively. He speaks with the voice of experience.

Date of experience: April 3, 2024
Nevada
2 reviews
0 helpful votes
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Good Legal Advice for a Fair Price
April 13, 2024

Used Just Answer for the first time and it was a good experience. The lawyer got on the chat quickly and answered my questions to my satisfaction, which steps to take as well. So far so good with this service!

Date of experience: April 3, 2024
District of Columbia
1 review
0 helpful votes
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Excellent
April 13, 2024

Very knowledgeable and helpful also very patient and lead me to the right place to get my part.

Date of experience: April 3, 2024
Massachusetts
2 reviews
0 helpful votes
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Excellent Advice
April 13, 2024

I called attorney Ricks because I was seeking a very specific type of legal information. She understood the real and understandable challenges I would have finding it, and offered fresh ideas on how I could get the info. She saved me a lot of time, and was very helpful.

Date of experience: April 3, 2024
Wisconsin
1 review
0 helpful votes
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Very satisfied
April 13, 2024

The response was incredibly accurate and helpful highly recommended!

Date of experience: April 3, 2024
Washington
1 review
0 helpful votes
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Boat Engine Compression Check
April 13, 2024

I needed verification that compression check of 165 to 173 all cylinders is good for 2004 Volvo Penta 5.0 V8 we may purchase. I'm a first-time user and it took only a few minutes to get confirmation. Thanks!

Date of experience: April 3, 2024