Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Our communication was short but he was very courteous and informative. He knew what I wanted and directed me in the proper direction and even supplied me with a phone number.
Sara treated me very well she took my step by step through the process.
Andy was very conscientious and patient with me while navigating me through all of the steps involved in resolving my issue
He was direct and gave me the hard truth, my only complaint would be that he isn't paying for the attorney that I know I need to hire now. (Kidding obviously) He was kind and compassionate given the situation I am facing, but gave me the facts I needed to know. I am very appreciative of him taking as much time as he did with me too.
Very knowledgeable. Their years of experience helps with resolving issues quickly. Saved me a lot if time and money.
Danny was very confident on his analysis which gave me confidence to continue my analysis of the issues i encountered.
I had a bad experience but not because of you guys it's just that I go under the vehicle working waiting for a response and then I come back up and then I lose it then my phone died all sorts of stuff but if if I could have talked to him when we had the chat then I could have probably you know got my answer within three or four minutes and I would have been done but I had to go to a different day got late I don't know what else to say but you got a good thing going I guess
Great, wonderful, would use this service again. Completely satisfied
He was patient and answered all my questions! I feel more calm now. I asked him questions about my trip to India.
Matthew was very knowledgeable as well as understanding. The way he broke it down and the possible steps that I can take really helped to relieve my stress.
I received good solid advice on how to proceed with our situation. The attorney good at listening and understood my situation, then gave advice on how to proceed. Very helpful.
He asked questions to help diagnose my problem, which told me he was knowledgeable. He was kind and professional at the same time, making me feel like I was talking to a real professional. I wish every experience with a mechanic were like the one I had with Chris. He was candid in his answers and offered good suggestions.
After receiving a new laptop, I could not get Outlook setup to 'see' my company's exchange server. Therefore, I simply could not function being that I work remotely. The technical assistant that helped was terrific. He had me up and going in only a few minutes. I lost so much time invested in trying to figure it out on my own when all I had to do was connect with JustAnswer. I will do business with them again if I have technical issues and I will definitely refer them to others.
I didn't have to wait at all. I was surprised! And I git the answer that I needed.
I have a tax question for Anna and she give me exact indication of what I needed to do. I appreciate the assistance and I will definitely use this service in the future.
Was very knowledgeable and patient with me which goes a long way.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28