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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,409
This company responds to reviews on average within 4 days

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Arkansas
1 review
0 helpful votes
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Very courteous and informative
April 16, 2024

Our communication was short but he was very courteous and informative. He knew what I wanted and directed me in the proper direction and even supplied me with a phone number.

Date of experience: April 6, 2024
Washington
1 review
0 helpful votes
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This was very convenient. I can get advice and start treating my dog right away.

Date of experience: April 6, 2024
Massachusetts
1 review
0 helpful votes
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Sara was superb
April 16, 2024

Sara treated me very well she took my step by step through the process.

Date of experience: April 6, 2024
Michigan
1 review
0 helpful votes
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Excellent sevice from Andy Tech
April 16, 2024

Andy was very conscientious and patient with me while navigating me through all of the steps involved in resolving my issue

Date of experience: April 6, 2024
California
2 reviews
0 helpful votes
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I'm having problems with my furnace and the expert walked me through a checklist, I'm certain I can solve this issue now.

Date of experience: April 6, 2024
California
1 review
0 helpful votes
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He was direct and gave me the hard truth, my only complaint would be that he isn't paying for the attorney that I know I need to hire now. (Kidding obviously) He was kind and compassionate given the situation I am facing, but gave me the facts I needed to know. I am very appreciative of him taking as much time as he did with me too.

Date of experience: April 6, 2024
Texas
1 review
0 helpful votes
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Always a great experience
April 16, 2024

Very knowledgeable. Their years of experience helps with resolving issues quickly. Saved me a lot if time and money.

Date of experience: April 6, 2024
Georgia
1 review
0 helpful votes
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1973 VW fuel leak issue.
April 16, 2024

Danny was very confident on his analysis which gave me confidence to continue my analysis of the issues i encountered.

Date of experience: April 6, 2024
California
1 review
0 helpful votes
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I had a bad experience but not because of you guys it's just that I go under the vehicle working waiting for a response and then I come back up and then I lose it then my phone died all sorts of stuff but if if I could have talked to him when we had the chat then I could have probably you know got my answer within three or four minutes and I would have been done but I had to go to a different day got late I don't know what else to say but you got a good thing going I guess

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 6, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Virginia
1 review
0 helpful votes
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Great, wonderful, would use this service again. Completely satisfied

Date of experience: April 6, 2024
Canada
1 review
0 helpful votes
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Very good service!
April 16, 2024

He was patient and answered all my questions! I feel more calm now. I asked him questions about my trip to India.

Date of experience: April 6, 2024
Maryland
1 review
0 helpful votes
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Excellent Subaru advice
April 16, 2024

Chad was very knowledgeable and helpful regarding my problem

Date of experience: April 6, 2024
California
1 review
0 helpful votes
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Question about my custody case
April 15, 2024

Matthew was very knowledgeable as well as understanding. The way he broke it down and the possible steps that I can take really helped to relieve my stress.

Date of experience: April 5, 2024
Iowa
1 review
0 helpful votes
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Estate closing delay advice.
April 15, 2024

I received good solid advice on how to proceed with our situation. The attorney good at listening and understood my situation, then gave advice on how to proceed. Very helpful.

Date of experience: April 5, 2024
Washington
1 review
0 helpful votes
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He asked questions to help diagnose my problem, which told me he was knowledgeable. He was kind and professional at the same time, making me feel like I was talking to a real professional. I wish every experience with a mechanic were like the one I had with Chris. He was candid in his answers and offered good suggestions.

Date of experience: April 5, 2024
Tennessee
1 review
0 helpful votes
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Excellent
April 15, 2024

Wonderful. He was knowledgeable, helpful, courteous

Date of experience: April 5, 2024
Indiana
1 review
0 helpful votes
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Technical support saved the day!
April 15, 2024

After receiving a new laptop, I could not get Outlook setup to 'see' my company's exchange server. Therefore, I simply could not function being that I work remotely. The technical assistant that helped was terrific. He had me up and going in only a few minutes. I lost so much time invested in trying to figure it out on my own when all I had to do was connect with JustAnswer. I will do business with them again if I have technical issues and I will definitely refer them to others.

Date of experience: April 5, 2024
Pennsylvania
2 reviews
0 helpful votes
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Very quick and efficient.
April 15, 2024

I didn't have to wait at all. I was surprised! And I git the answer that I needed.

Date of experience: April 5, 2024
Texas
1 review
0 helpful votes
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Great Experience
April 15, 2024

I have a tax question for Anna and she give me exact indication of what I needed to do. I appreciate the assistance and I will definitely use this service in the future.

Date of experience: April 5, 2024
Wisconsin
2 reviews
0 helpful votes
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OUTSTANDING SERVICE
April 15, 2024

Was very knowledgeable and patient with me which goes a long way.

Date of experience: April 5, 2024