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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,437
This company responds to reviews on average within 4 days

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1 review
0 helpful votes
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Kind, compassionate and patient!
April 4, 2026

I've been dealing with a retail company which uses illegal business and marketing tactics. This has been going on for 2 months and can get no one there to listen or reply!
My Technician worked with me to get rid of this situation and thoroughly checked my phone to make sure nothing was compromised. She understood and realized the problem. We were in touch over a couple of days and I'm rid (I hope) of this place. They have feelers that extend into your phone, computer! I will ask for her if I have any more issues.

Date of experience: March 24, 2026
Louisiana
1 review
0 helpful votes
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Answered all my questions
April 4, 2026

He answered all my questions with compassion and knowledge I needed to ease my mind. If I have anymore question I will be contacting him again.

Date of experience: March 25, 2026
Washington
1 review
0 helpful votes
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Nice to get good help
April 4, 2026

Working on getting sound from a new receiver with no luck. Reset many times according to web cite with no luck. With minutes of testing, my problem was solved. Thank you

Date of experience: March 24, 2026
1 review
0 helpful votes
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Amazing Service
April 4, 2026

Charles 77 was so helpful. I'm a 74 year old woman, not to much of a handyman. He walked me thew every step of the way. My dryer quit working. We
Figured out the problem and he explained how to replace the part. Very patient and he didn't talk down to me like a lot of people do. It was a refreshing experience.

Date of experience: March 25, 2026
1 review
0 helpful votes
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Dr. Basu was able to give me valuable insight on how to locate the appropriate physicians for my needs despite me having great complications in my medical history. He was understanding, compassionate, not at all condescending, which is a big problem with a lot of physicians when dealing with my kinds of issues. I would recommend his guidance to anyone who needs a professional ear.

Date of experience: March 25, 2026
Texas
1 review
0 helpful votes
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Great help.
April 4, 2026

I am not very tech savvy but Andy's clear instructions were very easy to follow and he was very patient with me.

Date of experience: March 25, 2026
1 review
0 helpful votes
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The patience of Job. (Jobe)
April 4, 2026

She was very understanding of my inquiry.
Led me through steps to help solve issue.
Wish all folks would be like her. Had a very frustrating night but the lady made my day much better. Thank you!

Date of experience: March 25, 2026
GB
1 review
0 helpful votes
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On-line and on-time legal advice.
April 4, 2026

My initial enquiry was to confirm a legal process I thought I knew. I obtained some additional legal information that helped me.

Date of experience: March 25, 2026
2 reviews
0 helpful votes
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It was great I got help I counsel people who are in great need someone copied my profile and the Instagram deleted the one you all helped me block the other from seeing my profile picture and things I give my clients

Date of experience: March 25, 2026
2 reviews
0 helpful votes
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Understandable
April 4, 2026

The guy understood my frustration and was able to guild me to the right solution

Date of experience: March 23, 2026
1 review
0 helpful votes
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Survey
April 4, 2026

Was happy with the responses from JustAnswer. But could not help me get in touch with a representative of the 2 company's that scammed me last week.

Date of experience: March 24, 2026
1 review
0 helpful votes
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Retirement Freak Out
April 4, 2026

I was directed here from the Social Security website with a question regarding benefits. The initial AI conversation was quick to refer me to a person -Caleb C- who was incredibly helpful and personable. He answered my questions and greatly relieved my anxiety over this process.

Date of experience: March 25, 2026
South Africa
1 review
0 helpful votes
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Benjie
April 4, 2026

Thank you Benjie for being so patient and helping me until the end. Your answers gave me hope again as I was becoming so desperate to get to the bottom of the technical problem.

Date of experience: March 25, 2026
South Africa
1 review
0 helpful votes
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Good service overall
April 4, 2026

- It would be useful to be able to download the contents of the chat
- I was unable to get an invoice for the fee I paid for the consultation

Date of experience: March 25, 2026
1 review
0 helpful votes
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Canon Printer Offline Issue
April 4, 2026

The technician was able to provide the service required to get the system back online in just a few minutes. While on the phone, he demonstrated professionalism and patience.

Date of experience: March 22, 2026
1 review
0 helpful votes
Follow Derrick L.
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The information I received gave me a positive feeling that I can overcome this horrific situation. I will recommend this service to others that I run into and need legal advice.

Date of experience: March 24, 2026
North Carolina
1 review
0 helpful votes
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Very quick and easy
April 3, 2026

I was assisted in finding the support email for canceling an App. He sent me the web site to use. I followed it's instructions, NOW just hoping it works. So we will see.

Date of experience: March 24, 2026
1 review
0 helpful votes
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The expert I talked to went step by step to make sure different things were uninstalled & passwords changed. I was glad to receive their expert help. I feel relieved.

Date of experience: March 24, 2026
1 review
0 helpful votes
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Unfortunately, I didn't originally "do the math" -- before asking to receive immediate benefits, starting at my 70th birth month (April 2025) -- at which time I received 132% of the amount that I would have received at my "full retirement age". Instead -- I could have chosen to get only 128% --- by invoking the "look-back" feature -- and "starting" my Social Security payments 6 months prior to my 70th birth month (when I applied). This would have resulted in an "up front" lump sum payment of (at least) $18,000 -- and would have reduced each monthly check by ONLY 4%. 100% / 4 = 25 months (Not too shabby a trade-off, eh?) And as a survivor, my wife will (eventually) receive a survivor benefit based on my benefit -- AT MY FULL RETIREMENT AGE (i. E., only 100% -- NOT the 102% -- or 128% -- that I receive.)

FORTUNATELY --- "Bobby" the IRS-Tax Specialist at Just Ask explained to me that I still have am couple of days remaining -- in my first year of receiving benefits -- during which I can CANCEL my original selection -- and re-select the better deal. (Even better -- because I had NOT selected Medicare B, C or D -- I won't have to calculate/refund any of their benefits.) Since I have a Home Improvement Line of Credit, I can afford to write the $42,000 check -- and pay a couple months interest, while I wait for my $18,000 bonus check to arrive. THANK YOU BOBBY! (You will definitely be getting a generous tip from me!)

Date of experience: March 24, 2026
1 review
0 helpful votes
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Completely satisfied
April 3, 2026

TJ was incredibly helpful and patient with all my questions. He was very professional and knowledgeable. I would recommend him to everyone.

Date of experience: March 24, 2026