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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,412
This company responds to reviews on average within 4 days

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NL
1 review
0 helpful votes
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I would like to hire an attorney
April 17, 2024

My expert is amazing. I love to talk with him. I got clear answers and I believe my case is worth to pursue. Companies and people some times believe that they will never be accountable for mistreating people.

Date of experience: April 7, 2024
Texas
1 review
0 helpful votes
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Safe
April 19, 2024

Made me feel relieved my dog was safe, with a fast answer. Timely response and wonderful doctor' Thank you!

Date of experience: April 6, 2024
Nevada
1 review
0 helpful votes
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Ben S. Really helped me to understand this process and to understand what it means to be threatened by a bigger law firm, what it means to be intimidated and what it means to defend myself. Well worth the time and money to work with him today. I highly suggest you ask for him if you're working with cases in California. He's to the point, doesn't hold any punches and he gets to the real issue and what attorneys and arbitrators are looking for. Thank you Ben.

Date of experience: April 6, 2024
Canada
1 review
0 helpful votes
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Nice
April 17, 2024

Nice talk was really good very informative with instant replies

Date of experience: April 6, 2024
Illinois
1 review
0 helpful votes
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Wide range of art evaluated
April 17, 2024

Haley was given several pieces of art ranging from porcelain, Chinese pottery and American Native American sand painting. She took the time to research and I feel confident with her appraisals. Go for it!

Date of experience: April 6, 2024
Texas
1 review
0 helpful votes
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Fast ResponseI
April 17, 2024

I received a fast response that also included options for me to speak with a lawyer to discuss my question. Overall, I will subscribe to this service because I belie it will benefit me greatly.

Date of experience: April 6, 2024
California
1 review
0 helpful votes
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Broken connector
April 16, 2024

I broke a wiring connector replacing something else and Eric gave me good sound advice on what to do temp and for the long run! Great guy!

Date of experience: April 6, 2024
Pennsylvania
1 review
0 helpful votes
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Very Helpful
April 16, 2024

She is a credit to the company. She helped me and continued to reach out

Date of experience: April 6, 2024
Indiana
1 review
0 helpful votes
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Detailed and informative
April 16, 2024

Very knowledgeable and helpful in ways to fix my fiber internet. I highly recommend trying them for your internet problems.

Date of experience: April 6, 2024
Illinois
1 review
0 helpful votes
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My dog ate some fertilizer and I was doing the normal panicked internet search. I landed on this site and the chat popped up. $30 using ApplePay seemed a fair payment for an answer. Chatted with an agent for a few minutes and then waited for 10-15 mins for the vet agent to join. Got a text and answered there, switched back to the site and continued the chat there. Seamless experience. I got a concise, thorough answer that covered all the questions I would have asked like is my dog in danger, what to expect, what are the likely problems, what to do next. It was so smooth. I'm an IT guy and work with contact centers in my job. This is a slick operation.

Date of experience: April 6, 2024
New Zealand
1 review
0 helpful votes
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Airdresser Issue Resolved
April 16, 2024

Prompt, informative response from first port of contact to Dino the technician, which resolved the issue we were having.:->

Date of experience: April 6, 2024
Canada
1 review
0 helpful votes
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After noting what I indicated was wrong with my lawn mower Eric, diagnosed what was wrong and suggested the next step.

Date of experience: April 6, 2024
Texas
1 review
0 helpful votes
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Esq Phil provided me with clear and concise answers to my issue. No confusing legal jargon

Date of experience: April 6, 2024
Australia
1 review
0 helpful votes
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A learning experience for the good of my mental health

Date of experience: April 6, 2024
Oklahoma
1 review
0 helpful votes
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Very helpful
April 16, 2024

I am new to service and needed clear information to proceed. He really helped me. Thanks much.

Date of experience: April 6, 2024
Colorado
1 review
0 helpful votes
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The expert who helped me was so patient and positive! He helped me go through multiple steps through multiple sites to get our problem fixed. I was very frustrated when I contacted him and his manner and good attitude helped me be patient through the process and he solved the problem!

Date of experience: April 6, 2024
Kansas
1 review
0 helpful votes
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They are there when I needed them
April 16, 2024

Helpful in a bad situation...the lady knew just what to tell me to do...

Date of experience: April 6, 2024
Colorado
1 review
0 helpful votes
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Problems with my new Amazon HD8
April 16, 2024

I had setup problems for my new Amazon Fire HD8. It came up and ran but I could not get to all of books and other info in my Amazon Fire that are in my account. I was sent to Just Answer after initial calls suggested the problem was with the Fire 8. Bob finally sent me back to Amazon Tech Support. That contact figured out what I had been doing wrong and led me on how to use the proper procedures to get to all the data I needed..

Date of experience: April 6, 2024
Illinois
1 review
0 helpful votes
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Dino listened to our concerns and gave us possiblities of the cause. Gave his opinion on what our choices were. We appreciated his opinion.

Date of experience: April 6, 2024
Canada
1 review
0 helpful votes
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A doctor got in touch with me quickly and thoroughly asked questions. I would use this service again.

Date of experience: April 6, 2024