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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,413
This company responds to reviews on average within 4 days

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Tennessee
1 review
0 helpful votes
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It takes a bit to get assigned but this time it was worth the wait. The attorney was knowledgeable and very informative.

Date of experience: April 8, 2024
Colorado
1 review
0 helpful votes
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Speaking with a live attorney was very helpful. Seth was knowledgeable about timing with filing documents, and said I am allowed to enter new information even at this stage, about consolidating information and encouraged me to schedule a hearing

Date of experience: April 8, 2024
California
3 reviews
0 helpful votes
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Definitely worth the money!
April 18, 2024

Danielle was very patient with me and my several questions. She explained everything thoroughly. I would highly recommend her and just answer as it is 1:44 am and she was very patient with me. I would have spent over a thousand dollars if i had gone to the emergency vet. And they would not be as patient and thorough with answering my questions. Absolutely worth every penny!

Date of experience: April 8, 2024
California
1 review
0 helpful votes
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Review
April 17, 2024

Great - I had a very good experience. He solved the problem

Date of experience: April 7, 2024
Illinois
3 reviews
0 helpful votes
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Thes experts know so much that when something doesn't work you have to keep urging them to keep throwing possible answers at the problem. Ultimately something clicks.

Date of experience: April 7, 2024
California
1 review
0 helpful votes
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Good information
April 17, 2024

Excellent, all of my issues and concerns were addressed.

Date of experience: April 7, 2024
New Jersey
1 review
0 helpful votes
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My nearly 84 year old mom is trying to get her taxes together and desperately needed help with some social security information. Michael was a great help to us, thank you!

Date of experience: April 7, 2024
Ohio
1 review
0 helpful votes
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She listened to me
April 17, 2024

I want to report the Facebook puppy sales that they have for adoptions and everything they're really getting over on people that really want these puppies and they play with your heart and your pocket that's for sure

Date of experience: April 7, 2024
Georgia
1 review
0 helpful votes
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Great service
April 17, 2024

I spoke to *******@AshleyR719 who is well versed in many matters pertaining to the law. I found her recommendations sincere and very helpful. She was very patient and was able to solve my issues. Well worth the money and I will definetly use her services again. It was a great experience because I am not used to dealing with *******@AshleyR719 was very strategic in her thinking and her problem solving abilities amazing.

Date of experience: April 7, 2024
Oregon
1 review
0 helpful votes
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Drain pump blues
April 17, 2024

Our kenmore dishwasher squealed and the emitted a burning rubber smell. And then would not drain the water in the bottom. After texting with the expert he determined it was the drain pump. We watched the video he recommended for us to watch and it showed how to remove the pump and sure enough a small chard of glass had lodged itself on the blades of the pump and had unfortunately shorn off 3 of the blades so we were not able to reuse it, but we did order a new one. So until we reinstall the new one, we aren't 100% sure of the repair. But hopefully that will have been the only issue.

Date of experience: April 7, 2024
California
1 review
0 helpful votes
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Awesome doctor!
April 17, 2024

There's awesome online doctor gave me immediate help for an unexpected allergic reaction. I highly recommend this prompt and excellent professional service that is available through just answer.com and I truly appreciate the kind and caring Doctor Who was able to help me out in just a very few minutes.

Date of experience: April 7, 2024
Nevada
1 review
0 helpful votes
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The very knowledge, caring, and understanding doctor was very patient and listened as I explained all my strange illnesses and symptoms over the course of the last 6 months and as I went over the different clinics I had been too and doctors I had seen. And, he was able to assess what was going on with me right away, what I needed to do and how to go about it. Thanks to him I am feeling better for the first time in 6 months and it has shed some light for myself and my family as to why I was sick. I know I could have died if I had not gotten better. I can't thank this doctor or this service enough. I will just call them my guardian angels. 😊

Date of experience: April 7, 2024
Canada
1 review
0 helpful votes
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Very informative
April 17, 2024

The answer was clear and understandable, it answered my question exactly

Date of experience: April 7, 2024
Philippines
1 review
0 helpful votes
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Thank you so much
April 17, 2024

Very nice they give me information that i need im so happy thanks

Date of experience: April 7, 2024
Ohio
1 review
0 helpful votes
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My hacked X account
April 17, 2024

I noticed someone hacked my old twitter account, and I needed to shut it down. Mike was quick, and concise with instructions.

Date of experience: April 7, 2024
Texas
1 review
0 helpful votes
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Technician was patient and helpful
April 17, 2024

My technology skills are moderate and the tech was patient and explained what I needed to do in terms I understood. He never made me feel stupid for asking questions! My experience was very good and my issue was resolved.

Date of experience: April 7, 2024
Georgia
1 review
0 helpful votes
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Great and informative!
April 17, 2024

I've used just answer in just about every category they have. From probate questions in my fathers passing. To mechanical. It's like having experts in your phone whenever I need one! Thanks!

Date of experience: April 7, 2024
Iowa
1 review
0 helpful votes
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Excellent!
April 17, 2024

It was amazing very helpful and felt like I was in the vet office.

Date of experience: April 7, 2024
Illinois
1 review
0 helpful votes
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Very Satisfied!
April 17, 2024

All of my questions are answered by the Dr. In a way that clear understanding is always provided..

Date of experience: April 7, 2024
Missouri
1 review
0 helpful votes
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Consultation with Dr. Scott
April 17, 2024

Dr. Scott was very helpful and reassuring. Excellent!

Date of experience: April 7, 2024