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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,362
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
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Ancient was very knowledgeable and very patient and new exactly how to fix my problem

Date of experience: April 3, 2024
North Carolina
1 review
0 helpful votes
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I was happy with the tone of the conversation, and more importantly the guidance on the questions I had.

Date of experience: April 3, 2024
California
1 review
0 helpful votes
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Urgent matter resolved
April 13, 2024

I had an urgent situation and needed guidance to next steps. Nisha let me know my options and gave me resources actual numbers to call to set my plan into action. This was great advise when I needed it most urgently.

Date of experience: April 3, 2024
Louisiana
1 review
0 helpful votes
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Great response times and very thorough.I would truly recommend to anyone that's in need of this service.

Date of experience: April 3, 2024
California
1 review
0 helpful votes
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Excellent Service
April 13, 2024

This service is highly recommended. I was able to get in touch with a lawyer and get answers sooner than I expected. Simmons Esq. Was highly proficient and professional. Got me the information I needed in a timely manner.

Date of experience: April 3, 2024
Ohio
2 reviews
0 helpful votes
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Concise and Easy!
April 13, 2024

Very easy access from PC or Phone, I had to leave in the middle of the conversation I was having on my PC, I was easily able to finish from my phone via test messages. This is Brilliant!

Date of experience: April 3, 2024
Canada
1 review
0 helpful votes
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My furbaby got into stuff he shouldn't have, I had been on&off with my vet, they wanted me to contact poison control which would charge me double this membership did which I did not have, I was able to fully explain all that's ongoing, the vet asked as many questions as needed for the full picture, also was very helpful in calming my concerns. The vet gave multiple things I can do to help, and even answered my further questions on ways I could help.
I was terrified, but I was given step by steps how to help as well as a lot of helpful input on how to treat everything. I was crying prior to getting connected to help.

Date of experience: April 3, 2024
New York
1 review
0 helpful votes
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Quick response, helpful info
April 13, 2024

My fridge water/ice unit wasn't working. Matthew gave me troubleshooting options, a parts number, and a youtube video for how to fix it myself. All in less than 5 minutes!

Date of experience: April 3, 2024
Minnesota
2 reviews
0 helpful votes
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He was very helpful and considerate
April 13, 2024
Updated review

I'm trying to find out where my merchandise is and they're tryi g to help me and they're doing a good kob

Date of experience: April 3, 2024

He was very helpful and considerate
April 13, 2024
Previous review

I'm trying to find out where my merchandise is and they're tryi g to help me and they're doing a good kob

Date of experience: April 3, 2024
Illinois
1 review
0 helpful votes
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Help with Jeep Renegade
April 13, 2024

I made a mistake and got my car locked into park mode and was at a loss on how to unlock it. Julio assisted me over the phone and I was then able to get it back to normal. Thank you so much Julio!

Date of experience: April 3, 2024
Texas
2 reviews
0 helpful votes
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Kind and Patient
April 13, 2024

The expert is just that an expert. He was professional in his responses and sought to assist me in a way that was very comprehensive. He made sure to asked me specific questions and clearly stated what next steps are. I appreciate him very much and look forward a positive resolution.

Date of experience: April 3, 2024
South Carolina
1 review
0 helpful votes
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Excellent service.
April 13, 2024

He provided me with a solution to my problem. I felt relieved when he gave me the help that I needed.

Date of experience: April 3, 2024
Australia
1 review
0 helpful votes
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I got answer to my question
April 13, 2024

The answer was quick and saves lot of time and very informative.

Date of experience: April 3, 2024
Arizona
2 reviews
0 helpful votes
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Art appraisal
April 13, 2024

I appreciate the agent's time. Although I wish the answer had been different. But it seems reasonable and I kind of expected it so it's all good. Thank you

Date of experience: April 3, 2024
North Carolina
1 review
0 helpful votes
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Didn't finish
April 13, 2024

Exhaust fan in hood over the electric kitchen stove is not working got light bulb to work. Whatis told the best way to remove the grease an get the fan to work

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 3, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Germany
1 review
0 helpful votes
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Sehr Netter Arzt
April 13, 2024

Sehr nette Arzt. Er wirkte sehr kompetent und konnte mich beruhigen.

Date of experience: April 3, 2024
Arizona
2 reviews
0 helpful votes
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I got a timely response
April 13, 2024

It was a basic question regarding my business. I'm sure I will have follow up up questions in the near future.

Date of experience: April 2, 2024
North Carolina
2 reviews
2 helpful votes
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Great help!
April 13, 2024

Woody, I called you back later but someone else answered. I want you to know I talked to the Braun warranty agent who explained that the button saying "regular" must be pressed for it to start brewing! It worked! Thank you for all your efforts to teach me how to brew! Take care, Woody! Mary Stephens

Date of experience: April 2, 2024
Arizona
1 review
0 helpful votes
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Don't hesitate to ask. This is the only place where a professional will help find the answer to your problem. Where the mechanic is here to help and not looking to make a profit out of your problems.

Date of experience: April 2, 2024
Texas
2 reviews
0 helpful votes
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Never knew this could be so easy.
April 13, 2024

I've had a very positive experience with justanswer.com and signed up for a full year of service. Wish I had found them years ago.

Date of experience: April 2, 2024