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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Ancient was very knowledgeable and very patient and new exactly how to fix my problem
I was happy with the tone of the conversation, and more importantly the guidance on the questions I had.
I had an urgent situation and needed guidance to next steps. Nisha let me know my options and gave me resources actual numbers to call to set my plan into action. This was great advise when I needed it most urgently.
Great response times and very thorough.I would truly recommend to anyone that's in need of this service.
This service is highly recommended. I was able to get in touch with a lawyer and get answers sooner than I expected. Simmons Esq. Was highly proficient and professional. Got me the information I needed in a timely manner.
Very easy access from PC or Phone, I had to leave in the middle of the conversation I was having on my PC, I was easily able to finish from my phone via test messages. This is Brilliant!
My furbaby got into stuff he shouldn't have, I had been on&off with my vet, they wanted me to contact poison control which would charge me double this membership did which I did not have, I was able to fully explain all that's ongoing, the vet asked as many questions as needed for the full picture, also was very helpful in calming my concerns. The vet gave multiple things I can do to help, and even answered my further questions on ways I could help.
I was terrified, but I was given step by steps how to help as well as a lot of helpful input on how to treat everything. I was crying prior to getting connected to help.
My fridge water/ice unit wasn't working. Matthew gave me troubleshooting options, a parts number, and a youtube video for how to fix it myself. All in less than 5 minutes!
I'm trying to find out where my merchandise is and they're tryi g to help me and they're doing a good kob
I'm trying to find out where my merchandise is and they're tryi g to help me and they're doing a good kob
I made a mistake and got my car locked into park mode and was at a loss on how to unlock it. Julio assisted me over the phone and I was then able to get it back to normal. Thank you so much Julio!
The expert is just that an expert. He was professional in his responses and sought to assist me in a way that was very comprehensive. He made sure to asked me specific questions and clearly stated what next steps are. I appreciate him very much and look forward a positive resolution.
He provided me with a solution to my problem. I felt relieved when he gave me the help that I needed.
The answer was quick and saves lot of time and very informative.
I appreciate the agent's time. Although I wish the answer had been different. But it seems reasonable and I kind of expected it so it's all good. Thank you
Exhaust fan in hood over the electric kitchen stove is not working got light bulb to work. Whatis told the best way to remove the grease an get the fan to work
It was a basic question regarding my business. I'm sure I will have follow up up questions in the near future.
Woody, I called you back later but someone else answered. I want you to know I talked to the Braun warranty agent who explained that the button saying "regular" must be pressed for it to start brewing! It worked! Thank you for all your efforts to teach me how to brew! Take care, Woody! Mary Stephens
Don't hesitate to ask. This is the only place where a professional will help find the answer to your problem. Where the mechanic is here to help and not looking to make a profit out of your problems.
I've had a very positive experience with justanswer.com and signed up for a full year of service. Wish I had found them years ago.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28