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JustAnswerReviews 21,258

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,043
This company responds to reviews on average within 4 days

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New York
1 review
0 helpful votes
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Great Experience
December 28, 2025

Everything about this experience was great. I spoke to a very knowledgeable professional and my questions were answered quickly!

Date of experience: December 18, 2025
Virginia
1 review
0 helpful votes
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Cat with UTI
December 28, 2025

Was able to talk with a vet at midnight that listened and helped me with what I thought was a UTI flare-up but turned out to be a behavioral issue. Really put my fears to rest and cat is doing better!

Date of experience: December 13, 2025
Ohio
1 review
0 helpful votes
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Help when needed.
December 28, 2025

When a time for a store pickup was wrong. I was unable to talk to someone at the store because of it was a busy time. I used the help of the app to explain the situation. They were able to explain to the store the time was wrong. Then I was connected to a tech person who walked me through the process of selecting the correct time and date.

Date of experience: December 18, 2025
Canada
1 review
0 helpful votes
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Great to get general legal information!
December 28, 2025

Mel was able to provide me with the information I needed and pointed me in the right direction. I just happened upon the site and thought I'd give it a try, and I'm glad I did!

Date of experience: December 18, 2025
Arizona
1 review
0 helpful votes
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My new washer
December 28, 2025

I was pleased with the chat line, however i had to pay $5 to get a person to answer my questions, only to find out this was for a repair product. I told the chat person my washer was only 3 weeks old. The person who called me back told me to call customer service as this was still in warranty. I am on the phone right now with Customer Service who is taking care of my problem.

Date of experience: December 18, 2025
Arizona
1 review
0 helpful votes
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Private owner.
December 28, 2025

I bought a new printer from big box store,
Had problems between my desk top and printer. Edward called me back and signed on and took care of everything, and explained it as he went through everything. I'm 71 and a little out dated on this stuff so thank you very much. My wife said it must be fixed now because I quit talking in my outside voice. Blood pressure down.

Date of experience: December 18, 2025
Virginia
1 review
0 helpful votes
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Help when I needed it most!
December 28, 2025

My Grand-pup ate an entire pack of Orbitz gum at 9:30+ at night. Didnt know what to do, but knew time was of the essence. The Veterinary Doctor called and told me exactly what to do, and then they texted me the exact directions and let me know they would be available for the next 5 hours. The directions were very clear, and did help me get the dog to throw up. He is doing great, and I am very thankful it all worked out.

Date of experience: December 16, 2025
California
1 review
0 helpful votes
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Repair espresso machine
December 28, 2025

The technician William was fantastic, went to the process of elimination, and we found the problem it was corrected and I very well appreciate his knowledge. It is politeness, and professionalism.

Date of experience: December 18, 2025
Mississippi
1 review
0 helpful votes
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Leakey Dishwasher
December 28, 2025

The technician was very patient in getting all the info needed regarding the problem & answered all our questions. He sent a very informative video that showed step-by-step how to fix the problem. Wonderful help. The difficulty is we are in our 80's & the getting on & off the floor & in odd positions to fix the problem was a major issue; but, it did get done.

Date of experience: December 18, 2025
Texas
1 review
0 helpful votes
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We were very concerned about our dog eating some chocolate and wanted to know how much she could safely ingest. The vet on call was helpful, I formative and greatly appreciated.

Date of experience: December 18, 2025
Michigan
1 review
0 helpful votes
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Effective and compassionate
December 28, 2025

My dog accidentally swallowed a pill that could've caused serious neurological problems. He addressed the seriousness of the issue and what to do next.

Date of experience: December 18, 2025
Texas
1 review
0 helpful votes
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Refrigerator repair
December 28, 2025

Called in an effort to find repair person in my area.
Response time was excellent.
Scheduling appointment shortly. Waiting on return phone call from local Mr Appliance.

Date of experience: December 18, 2025
Canada
1 review
0 helpful votes
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Excellent legal advice!
December 28, 2025

Just Answer is an exceptional platform with knowledgeable experts. I've been dealing with a Strata issue for the past month, and Legal Expert, Mike Phillips, has been a rock star. I feel I now have a much better understanding of how to proceed with the issue. This is simply a fantastic service.

Date of experience: December 18, 2025
California
2 reviews
0 helpful votes
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Just answer is great saves much physical and personal time. Also allows time to clearly answer questions. Only drawback is use of the keyboard as abilities were hampered due to effects of stroke. Had my son do the typing which had its difficulties. Overall I like appreciate and will use it in the future. Thank you for bringing it to the forefront. Gratefully your patron Patti Endo

Date of experience: December 17, 2025
New York
1 review
0 helpful votes
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Dog ate chocolate Christmas cookies
December 27, 2025

After describing the breed, age & weight of my dog, along with the information that she was caught eating at least 6 large chocolate cookies, the Doctor who responded provided me with clear instructions to get her to vomit. The medical solution worked within minutes & the dog was able to expel everything. This kept her from needing an emergency room visit.

Date of experience: December 17, 2025
Nevada
1 review
0 helpful votes
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I described my dilemma to Atty J. Daloisio and he immediately offered steps on how to deal with IRS including the website and forms, and walked me thru the forms, offering to assist with any letters I might want to attach, also providing info on how to contact him if additional info is needed.

Date of experience: December 17, 2025
Washington
1 review
0 helpful votes
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Car Fob
December 27, 2025

I had a problem with my car fob and the mechanic went through the whole thing with me and didn't hang up until he knew for sure that I got everything he was trying to tell me.

Date of experience: December 17, 2025
Florida
1 review
0 helpful votes
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My Mac laptop lost the use of Safari, and I needed help to reinstall Safari, so I thought. The technician helped me restart Safari, and I would not have known how to do that without help. So thank you so much!

Date of experience: December 17, 2025
Cyprus
1 review
0 helpful votes
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Paramount problem
December 27, 2025

Talked with Richard and he was very friendly and knowledgeable. It was a pleasant conversation about the problem I was having.

Date of experience: December 17, 2025
California
1 review
0 helpful votes
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My experience with the expert was great. Dealing with the unexpected $38 charges on my card was not expected and I hope was removed by now

Date of experience: December 17, 2025