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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Needed help with the Company "Bark Box" as your unable to reach a "LIVE PERSON" so, this website was FANTASTIC in directing me to BARK BOX E-Mail so I could contact someone to help handle my issue!
THANK YOU FOR A NICE EXPERIENCE!
My first mechanic was, I don't even know if he was a mechanic. The second one was good. I didn't get a chance to finish that conversation. I had to abruptly leave without telling anyone. And I tried to get back to it today, and I just replied to the chat thread, but it just had closed chat. And so then I used to link the mckeony gave me for his personal link. And for some reason, when I used that it's sent it straight to the message board. Even though it says my mechanics online when I asked AI to To just send me to the same mechanic, she kept trying to push me to a new one.In fact, she did, I don't know how the system works, but I like the mechanic. I wanted to keep using them.He already knew what I was talking about
I shut down my APC 1000 S for two weeks and it would not restart. My technician made a few suggestions including disconnecting the battery temporarily and that worked.
Once we got my problem properly narrowed down, the mechanic was very thorough and made several good recommendations. He kept coming up with possible solutions and recommended them without delay.
Lovely Vet who figured out what was wrong with my Goldie. Provided me with an OTC medication that will help with her reflux. Thanks again Vet Barnes 🤗
Anastasia was very prompt with the call back and seemed to understand what I was saying and she sent the necessary information and steps to take to me with a link that would set my request for petitioning the court for a restricted license. I wish I could have found this service before I allowed myself to take a plea bargain that will cause me a great financial injustice and hardship
My Samsung refrigerator had blinking lights on refrigerator and freezer after a power outage I tried the recommended fixes of unplugging for ten minutes to reset computer but it didn't work Jarid was able to talk me through a fix to my problem in 5 minutes He was very knowledgeable patient and courteous. Overall a great experience Thank you
Andres answered my questions with clear responses and understandable terms. I have a simple plan to follow to get my situation settled!
My technician, Rameesh, was vary helpful and competent in helping resolve my issue. He was able to give me advice regarding the number of drive that my desktop could handle. It turns out I was trying to have more drives than allowed. From that information, it will be easy to solve my problem. Rameesh did a tremendous job helping me this morning.
Quick response for my urgent issue with my AC and best of all the tech was wonderful guiding me solving the problem with my thermostat. I
I was looking for an order # and tracking # for a purchase I made from Lsura Geller Company. Your man told me how to reach them and they responded immediately. I had my answer within 24 hours.
Didn't know if i should take a pain medication called tramadol after taking journavx another pain reliever 3/1/2 hr apart. The DR answered my question. And I'm very grateful for the answer.
Great experience overall. It was nice to have a professional answer within 20 minutes of contacting them and not having to leave my house for it as my cats don't like the car much.
The Just Answer technician brought insights to the problem that I did not have and offered solutions that were complete and beyond my ability to achieve without their assistance.
At each occasion I have asked the team at JustAnswer, I have received succinct and clear advisories from them. Highly recommend them regarding International issues in particular.
I have an HP Printer that is in need of printhead maintenance. The technician tried everything to help me accomplish what I needed to do to get my printer working again, but I was missing a cable to get connected directly to my computer. I need to get a cable then go back to the tech who was helping me for further guidance.
Dr Sam looked over all over my recent health history and recommended I return to emergency department because my kidney infection wasn't improving and other symptoms I was having could be a sign of sepsis.
I returned to ED and was transferred by ambulance to another hospital. Kidney function had advanced to stage 3 decline and I did indeed have sepsis. If it wasn't for his suggestion to not wait for my doctors office to open and I had waited, I could have been in full blown kidney failure and septic shock by then. I think Dr Sam's advice saved my life.
Everything about this experience was great. I spoke to a very knowledgeable professional and my questions were answered quickly!
Was able to talk with a vet at midnight that listened and helped me with what I thought was a UTI flare-up but turned out to be a behavioral issue. Really put my fears to rest and cat is doing better!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to [email protected] or [email protected]. Best regards, Meg at JustAnswer Customer Care [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to [email protected] or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
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