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JustAnswerReviews 21,258

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,043
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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Understood the issue quickly and provided response with clear directions

Date of experience: April 1, 2024
California
1 review
0 helpful votes
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I had been in my new home only a week. I noticed early in the morning that my heater wasn't working. I looked online for the Company on my thermostat and started at first a Chat conversation and then with a live person, Reid.
We decided it might just be batteries which I will confirm later.

Date of experience: April 1, 2024
Texas
1 review
0 helpful votes
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Guided in right direction.
April 11, 2024

Had corrected problem, needed information how to get new part.

Date of experience: April 1, 2024
California
1 review
0 helpful votes
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Great
April 11, 2024

Very helpful….Gave me a lot of information that I needed….I was very surprised at the extent of his knowledge…

Date of experience: April 1, 2024
GB
1 review
0 helpful votes
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Asked a Legal Question over Easter not expecting am answer until the working week started on Tuesday but got an answer within minutes. Cannot have asked for more.

Date of experience: April 1, 2024

Had a complex legal question and Stuart J on this site showed a great deal of patience with me and his legal advice was akin to spiritual guidance from the Pope himself.!

Cannot recommend this guy enough. Thank you very much.

Date of experience: July 8, 2022
Serbia
1 review
0 helpful votes
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I have a used fridge not working properly and I know how to talk to the technician now about the issue.

Date of experience: April 1, 2024
Canada
1 review
0 helpful votes
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Very helpful!
April 11, 2024

Frank was very diligent and helpful, he followed up with me though it was into the wee hours of the night, 2:39 a.m. his time and gave me good answers.
My last experience on a problem and the other expert Tyrone has the same work ethics and also taking time and patience to explain the problems and situations for me. I m very impressed and thankful for their services.
Definitely recommend your site to others.

Date of experience: April 1, 2024
Denmark
2 reviews
0 helpful votes
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I was on for a long time with this kind and patient tech person, and he never complained even if he was not allowed to leave our chat untill I had everything clear. A very good teacher too

Date of experience: March 31, 2024
California
1 review
0 helpful votes
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Have had dogs all my life, never seen or heard of kennel cough. Vet Laura was very professional and friendly. The lady at just answer was helpful put me in contact with laura

Date of experience: March 31, 2024
California
1 review
0 helpful votes
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I recently retired and my paperwork is not as organized as I typically have it. I was extremely stressed. I was thankful when Jacob came to the rescue. He is outstanding!

Date of experience: March 31, 2024
Ohio
1 review
0 helpful votes
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Paintings with not much
April 11, 2024
Updated review

Took the time to dig. All my contacts have been really solid and informative

Date of experience: March 31, 2024

Pete is amazing
February 14, 2024
Previous review

Just to let all know Peter does a great job. I will be trying to get with him on some more pieces later this night! Follow up and ideas are greatly appreciated. Mike

Date of experience: February 14, 2024
Washington
1 review
0 helpful votes
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Thoughtful
April 11, 2024

Very helpful. Wish they were my doctor. I have been dealing with this for four years. Thanks.

Date of experience: March 31, 2024
Texas
1 review
0 helpful votes
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You are given numbers to call
April 11, 2024

Ryan was a good kid, but only gave me ph#s to call to solve my own problem! I don't know if this is solved yet or not 🤦‍🤦‍?

Date of experience: March 31, 2024
Sweden
1 review
0 helpful votes
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Dr. Nicki is AWESOME
April 10, 2024

I reached out on Easter Sunday for advice for my injured puppy and Dr. Nicki was so helpful. She's very understanding and extremely knowledgeable. Very compassionate!

Date of experience: March 31, 2024
California
1 review
0 helpful votes
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Thank you for having this app as an option to help our puppy. Surprisingly easy to use, fast response by vet, and very reasonable fee.

Date of experience: March 31, 2024
Oklahoma
1 review
0 helpful votes
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I was concerned that this online service was going to be bull$#*!. I was fairly certain that I was going to get hosed on the whole ordeal. Donald, the service technician that I worked with was wonderful. Answered all the questions. Helped me work through my problems quickly and efficiently. I really didn't think such a service was available! I'm very pleased.

Date of experience: March 31, 2024
New Mexico
2 reviews
0 helpful votes
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Billed more than the $1.00 agreed on? It was just a simple question I would not have asked if I knew you would charge me.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 31, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Nora,

I'm ready to assist you.

In checking your account, I see that we've already refunded your payment on 4/1/2024. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.

Please let us know if we can assist you further.

Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645 ext 18

Indiana
1 review
0 helpful votes
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Vet review
April 10, 2024

Online vet was very helpful, especially since it was Easter Sunday, and an otc solution works well for now.

Date of experience: March 31, 2024
Texas
2 reviews
0 helpful votes
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Great advice by Phil Ray
April 10, 2024

Phil Ray was very informative and patient with me!

Date of experience: March 31, 2024
North Carolina
2 reviews
0 helpful votes
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Help
April 10, 2024

Anas was patient and tried everything he could to help me.

Date of experience: March 31, 2024