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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,388
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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They advetise and notify a small fee to have a question answer/use the site and make little to no notification you'll be charge a large monthly fee. Most reviews once after doing research after a negative personal experience show the same experience. An initial use of the site with a low charge then to notice a large charge in your bank account.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 21, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28

Colorado
1 review
0 helpful votes
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Atwood RV Tank Heaters
April 27, 2024

Scott K,
The information I received was confirmation on what I expected. Even thou Scott K new what he was talking about

Date of experience: April 17, 2024
Australia
1 review
0 helpful votes
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Mechanical issues my BMW X3 - with BMW themselves providing very little assistance. Matts advise was invaluable

Date of experience: April 17, 2024
Georgia
1 review
0 helpful votes
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Converter swap
April 27, 2024

Battery was not being charged while on shore power, Steve helped me locate and determine the problem was the converter

Date of experience: April 17, 2024
Virginia
1 review
0 helpful votes
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No hassle help
April 27, 2024

I had trouble with a new appliance and just Answer solved the problem.

Date of experience: April 17, 2024
Canada
1 review
0 helpful votes
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Add Canadian services?
April 27, 2024

I spoke to two vets online. That was very fast and convenient. The phone chat request expired, unfortunately. Both were very polite and professional. They helped me as much as they could. However, they could not prescribe anything because I am in Canada. The pet product site associated to my account also dies not deliver to Canada. This greatly limits the efficiency and usefulness of the service. I would kindly suggest exploring the feasibility of extending to Canadian professionals and services. I was also unable to provide feedback on the "Help and Feedback" tab of my app. It requested I open an account for that. I have an open, paid for account.

Date of experience: April 17, 2024
Australia
2 reviews
2 helpful votes
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Don't use this service
April 27, 2024

It is very misleading. I asked questions before entering in credit card details as they hooked me in for a $2 fee to sign up fee then send me an email detailing that there is an additional $86 fee. They will not refund you and their service agents when you chat with them fob you off and abruptly shut down the conversation. When the experts respond to you, they get you to send photos then ask you for more money with the option for a phone call. You cannot answer with a No, so you have to close down the conversation. Such a rort.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 17, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Michelle,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35

Minnesota
1 review
0 helpful votes
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Lights out
April 27, 2024

Great service person. Don't understand why the is a forty dollar charge on my credit card?

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 17, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello John,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35

GB
1 review
0 helpful votes
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Fast reply to my query
April 27, 2024

Lucid information received about my legal rights and fast responses to my questions & concerns

Date of experience: April 17, 2024
Australia
1 review
0 helpful votes
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Wonderful Experience
April 27, 2024

The staffs are very professional and understandings.

Date of experience: April 16, 2024
Alabama
2 reviews
0 helpful votes
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Received the information
April 27, 2024

I was in a pickle about our next possible recourse. Ted was able to point me in the correct direction.

Date of experience: April 16, 2024
Massachusetts
1 review
0 helpful votes
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Felt at ease
April 27, 2024

My ferret got into the Terro liquid ant baits 2 days before I realized. As it already in his system and I saw very liquidy diarrhea. I was nervous. Erin which then I saw the name Dohar on the text. 🤔 reassured me the bait is very concentrated and diarrhea & vomiting is common. She instructed me to administer a certain probiotic of which I did.
My ferret has been fine since. Back to himself.

Date of experience: April 16, 2024
BO
1 review
0 helpful votes
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Scammers
April 27, 2024

Just Answer is a group of filthy scammers. AI Bot will deceive you by saying one thing. Then they take your money without you knowing. Stay away from this site.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28

Florida
3 reviews
0 helpful votes
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Reassuring
April 27, 2024

My 2.5 year old 14 lb daushund yorkie mix was suddenly acting like she was in severe pain but had no obvious injuries. The vet was very reassuring and helped rule out an urgent need for attention. Week end and nearest help an hour away. Still trying to pin point whether it's allergies or maybe ear infection but she's been doing much better

Date of experience: April 16, 2024
Minnesota
1 review
0 helpful votes
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Lower credit score
April 26, 2024

I was told by the consultant they would look up needed information to address why credit score dropping 15 points. Their emailed informed me they would call. I waited by the phone over two hours and was charged $55.00.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28

Australia
1 review
0 helpful votes
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Microsoft expert
April 26, 2024

I needed help with a Microsoft issue, which was quite complex and a JustAnswer technician solved my computer problem seamlessly and without any hiccup. Needless to say I'm very pleased!

Date of experience: April 16, 2024
Australia
1 review
0 helpful votes
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First paliment badge
April 26, 2024

I was extremely happy how quick I had a response and estimate with my antique first paliment badge appraisal thank you I will not hesitate to request your service in the future.

Date of experience: April 16, 2024
Washington
1 review
0 helpful votes
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Great advice!
April 26, 2024

The attorney I consulted with was terrific! Good advice given!

Date of experience: April 16, 2024
New Zealand
2 reviews
0 helpful votes
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Glad I used this forum
April 26, 2024

I was given information from the bank that caused me concern re Kiwisaver. I was worried that the info given was not correct and Chris put me straight and resolved my concerns

Date of experience: April 16, 2024
Hawaii
1 review
0 helpful votes
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Can you verify a 1.00 or 37.00 $ charge to my card?

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28