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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,391
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Minnesota
1 review
0 helpful votes
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Lower credit score
April 26, 2024

I was told by the consultant they would look up needed information to address why credit score dropping 15 points. Their emailed informed me they would call. I waited by the phone over two hours and was charged $55.00.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28

Australia
1 review
0 helpful votes
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Microsoft expert
April 26, 2024

I needed help with a Microsoft issue, which was quite complex and a JustAnswer technician solved my computer problem seamlessly and without any hiccup. Needless to say I'm very pleased!

Date of experience: April 16, 2024
Australia
1 review
0 helpful votes
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First paliment badge
April 26, 2024

I was extremely happy how quick I had a response and estimate with my antique first paliment badge appraisal thank you I will not hesitate to request your service in the future.

Date of experience: April 16, 2024
Washington
1 review
0 helpful votes
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Great advice!
April 26, 2024

The attorney I consulted with was terrific! Good advice given!

Date of experience: April 16, 2024
New Zealand
2 reviews
0 helpful votes
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Glad I used this forum
April 26, 2024

I was given information from the bank that caused me concern re Kiwisaver. I was worried that the info given was not correct and Chris put me straight and resolved my concerns

Date of experience: April 16, 2024
Hawaii
1 review
0 helpful votes
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Can you verify a 1.00 or 37.00 $ charge to my card?

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28

Washington
1 review
0 helpful votes
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Hidden cost but quick answers
April 26, 2024

The $46 seemed hidden to me - what's the point of advertising $1 when it's actually $47 upfront? I don't like that. However, I did appreciate the fast connection to a provider (though I couldn't tell if it was a robot or not) with quick answers about my painful, red eye.

Date of experience: April 16, 2024
New Jersey
1 review
0 helpful votes
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I'll call the bank and cancel my payment an that should tell you how my conversation whent

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28

Michigan
1 review
0 helpful votes
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I've never even heard of them. I didn't try to ask a question, and I definitely didn't authorize the charge. I have no idea where this is coming from.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28

Massachusetts
1 review
0 helpful votes
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Dr Paul Brazzell called me back immediately and answered my many questions with patience and considerable knowledge. He gave me very useful advice which will help me get the proper diagnosis for my dog, who has had 2 seizures in 6 weeks. I am much better prepared to see a local Vet now, and ask for the proper testing, and make an informed decision regarding the diagnosis and treatment. Thank you, Dr Brazzell!

Date of experience: April 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

I am glad you had a great experience with Dr. Brazzel!

Canada
1 review
0 helpful votes
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Looking for some legal answers. Answered quick and professionally

Date of experience: April 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

I am glad you received answers quickly!

California
1 review
0 helpful votes
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Quote for international shipping
April 26, 2024

I asked for a quote to ship a car to the UK and got a mechanic to repair a car?

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28

Tennessee
1 review
0 helpful votes
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Blower motor quit working on my 1996 Ram 1500 and it wasn't the usual suspects ( blower motor, resistor, dash control panel or even the fuse. It was a voltage drop in the factory power wire from fuse box to blower motor. The expert help steered me in the right direction and problem solved. Answered all my questions even though I text at slow rate. Better and cheaper than a dealer shop and you do the work.

Date of experience: April 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

I am glad the JustAnswer Expert answered all your questions!

New Zealand
1 review
0 helpful votes
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Mechanical Help
April 26, 2024

Sought advice for Ford Focus manual vehicle suspected of gear box problem. Very impressed with immediate contact and recommended actions to help find cause of problem.

Date of experience: April 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

I am glad you got help immediately!

Canada
1 review
0 helpful votes
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So relieved!
April 26, 2024

Being able to talk to Dr. Denise at the moment we needed to was not only priceless, it was also convenient. She immediately set me at ease with her knowledge and beside manner. Can't express how grateful I am for this service.

Date of experience: April 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

I am glad Dr. Denise was able to help and put your mind at ease!

Maryland
1 review
0 helpful votes
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I clicked on the wrong site and do not require your assistance

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28

Illinois
1 review
0 helpful votes
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Excellent Service and Knowledge
April 26, 2024

I was Replacing the control panel and face plate on a GE Oven/range, I found the service to be was very informative and the instructions were clear, concise and accurate. All questions and concerns were answered quickly and the project was completed without issue.

Date of experience: April 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

Awesome to hear! Let us know if you have more questions in the future.

Pennsylvania
1 review
0 helpful votes
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I rarely give 5 stars or 10 or 10...maybe a 4, but my experience with the legal advice I received was excellent. My expectations weren't high since this is an online advice service, but the system worked and I was paired with an exceptional attorney...a live, skilled, no-nonsense yet empathetic IP lawyer. While the signup, asking question, and seeking 'premium' document review were a bit of a challenge, even with those minor speed bumps...I had to give this experience, specifically the attorney James C, top ratings. He was accessible, responsive, assuring, and knowledgeable. My expectations grew, and with each question, the answer confirmed I had the right attorney.

Date of experience: April 16, 2024
California
1 review
0 helpful votes
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The tech understood my place as a homeowner who does not deal with this on a daily basis, he was kind and understanding and very knowledgeable. He took in my description, and his first suggestion fixed the issue, he listened….

Date of experience: April 16, 2024
Washington
1 review
0 helpful votes
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Very satisfied
April 26, 2024

I received my answer in time to complete my taxes. I would ask for the same CPA again if need. Thank you.

Date of experience: April 16, 2024