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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I was told by the consultant they would look up needed information to address why credit score dropping 15 points. Their emailed informed me they would call. I waited by the phone over two hours and was charged $55.00.
I needed help with a Microsoft issue, which was quite complex and a JustAnswer technician solved my computer problem seamlessly and without any hiccup. Needless to say I'm very pleased!
I was extremely happy how quick I had a response and estimate with my antique first paliment badge appraisal thank you I will not hesitate to request your service in the future.
I was given information from the bank that caused me concern re Kiwisaver. I was worried that the info given was not correct and Chris put me straight and resolved my concerns
Can you verify a 1.00 or 37.00 $ charge to my card?
Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28
The $46 seemed hidden to me - what's the point of advertising $1 when it's actually $47 upfront? I don't like that. However, I did appreciate the fast connection to a provider (though I couldn't tell if it was a robot or not) with quick answers about my painful, red eye.
I'll call the bank and cancel my payment an that should tell you how my conversation whent
Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28
I've never even heard of them. I didn't try to ask a question, and I definitely didn't authorize the charge. I have no idea where this is coming from.
Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28
Dr Paul Brazzell called me back immediately and answered my many questions with patience and considerable knowledge. He gave me very useful advice which will help me get the proper diagnosis for my dog, who has had 2 seizures in 6 weeks. I am much better prepared to see a local Vet now, and ask for the proper testing, and make an informed decision regarding the diagnosis and treatment. Thank you, Dr Brazzell!
I am glad you had a great experience with Dr. Brazzel!
Looking for some legal answers. Answered quick and professionally
I am glad you received answers quickly!
I asked for a quote to ship a car to the UK and got a mechanic to repair a car?
Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28
Blower motor quit working on my 1996 Ram 1500 and it wasn't the usual suspects ( blower motor, resistor, dash control panel or even the fuse. It was a voltage drop in the factory power wire from fuse box to blower motor. The expert help steered me in the right direction and problem solved. Answered all my questions even though I text at slow rate. Better and cheaper than a dealer shop and you do the work.
I am glad the JustAnswer Expert answered all your questions!
Sought advice for Ford Focus manual vehicle suspected of gear box problem. Very impressed with immediate contact and recommended actions to help find cause of problem.
I am glad you got help immediately!
Being able to talk to Dr. Denise at the moment we needed to was not only priceless, it was also convenient. She immediately set me at ease with her knowledge and beside manner. Can't express how grateful I am for this service.
I am glad Dr. Denise was able to help and put your mind at ease!
I clicked on the wrong site and do not require your assistance
Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28
I was Replacing the control panel and face plate on a GE Oven/range, I found the service to be was very informative and the instructions were clear, concise and accurate. All questions and concerns were answered quickly and the project was completed without issue.
Awesome to hear! Let us know if you have more questions in the future.
I rarely give 5 stars or 10 or 10...maybe a 4, but my experience with the legal advice I received was excellent. My expectations weren't high since this is an online advice service, but the system worked and I was paired with an exceptional attorney...a live, skilled, no-nonsense yet empathetic IP lawyer. While the signup, asking question, and seeking 'premium' document review were a bit of a challenge, even with those minor speed bumps...I had to give this experience, specifically the attorney James C, top ratings. He was accessible, responsive, assuring, and knowledgeable. My expectations grew, and with each question, the answer confirmed I had the right attorney.
The tech understood my place as a homeowner who does not deal with this on a daily basis, he was kind and understanding and very knowledgeable. He took in my description, and his first suggestion fixed the issue, he listened….
I received my answer in time to complete my taxes. I would ask for the same CPA again if need. Thank you.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28