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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Doctor was able to verify what my skin condition was and was able to explain how to take care of it.
Dr Scott was right there when I needed him. He gave me the best answer and the best help I asked for
Austin provided accurate information. The part he advised needed to be replaced was the problem. I installed the part and the problem was solved.
Every lawyer I spoke with did everything in their power to give me the correct resources and tools to help me understand what I needed to do to Succeed. Thank you 🙏
You say just R15 which was fine. We are pensioners. Next thing R15 plus R599 go through so we had to block you immediately and our Netflix not working. This will go further!
Weeks later our R599 was cancelled
Called in to ask a question. Received a call from a qualified attorney. He had excellent knowledge and was able to answer my question. I was very satisfied and will use this service again.
The HVAC tech help me with the problem and was nice about it.
The only issue I had was when I paid the money, one hour later, my bank called about suspicious activity on my account. There were 3 attempts on it, 1 for 33 dollars, 1 for 27, and one for 6. All started after I put the card information in. My bank is on top of this type of activity so they did not get any money. I had to cancel the card and get a new one.
Like I said, the tech helped fix the problem, but the card thing was disappointing. You can use them to help fix it but use a pre-paid card for safety reasons. Just a heads up.
I decided to do this cause I needed answers and wanted them right away. Any lawyers around here it is 3 weeks to get into to consult. They were helpful and answered quickly. One even asked me more questions which made me realize she did know what she was doing. In the end fir what I wanted to know. I will not be going any further with a lawyer. But I still know if I do have a question I can get an answer. For a few more weeks. I will be cancelling before the month is up. But really appreciate they were here.
Helped me fix my dishwasher in minutes. Very helpful.
Thank you very much, everyone there responded with help several times
Expert was very knowledgeable and helpful, and methodically walked through the steps to identify and fix the issue.
I was told it was $5 but was charged $65 for someone to tell me to get legal aid.
Hello Patricia,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
Mike provided exactly what I needed. In a timely manner
The service helped to evaluate what might be ailing our dog and seek appropriate care.
Guillermo was great! He was able to give me useful advice in a timely fashion, he was very patient, and knowledgeable. I highly recommend working with him and I'll definitely go to him if I need more legal advice.
The AI chatbot sent me a link to pay with the message "only $5!" I was charged $5 AND a $39 membership fee. They of course have in big letters no refunds at the bottom of their email after they charge you! The mechanic didn't really answer my direct question at all and I'm very disappointed and angry that I paid $44 for this.
Hello Emma,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
He was very knowligable and gave me a complete check list of things to look for.his help was invaluable.thank you
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello Sylvia,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35