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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,430
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Skin issue resolved
May 7, 2024

Doctor was able to verify what my skin condition was and was able to explain how to take care of it.

Date of experience: April 25, 2024
Alabama
1 review
0 helpful votes
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Awesome
May 7, 2024

Dr Scott was right there when I needed him. He gave me the best answer and the best help I asked for

Date of experience: April 25, 2024
Wisconsin
3 reviews
0 helpful votes
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Worth My Time and Money
May 7, 2024

Austin provided accurate information. The part he advised needed to be replaced was the problem. I installed the part and the problem was solved.

Date of experience: April 25, 2024
Canada
1 review
0 helpful votes
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Civil Matters
May 7, 2024

Every lawyer I spoke with did everything in their power to give me the correct resources and tools to help me understand what I needed to do to Succeed. Thank you 🙏

Date of experience: April 25, 2024
South Africa
1 review
0 helpful votes
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Misunderstood
May 7, 2024

You say just R15 which was fine. We are pensioners. Next thing R15 plus R599 go through so we had to block you immediately and our Netflix not working. This will go further!
Weeks later our R599 was cancelled

Date of experience: April 25, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Sylvia,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35

New York
1 review
0 helpful votes
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I didn't really get what I need. I was expecting some advise/direction.

Date of experience: April 25, 2024
Florida
1 review
0 helpful votes
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Washer information
May 7, 2024

Needed info was supplied in a courteous and efficient manner.

Date of experience: April 25, 2024
Wisconsin
1 review
0 helpful votes
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Beemer Bummer
May 7, 2024

Got an answer very quickly. Started my journey to resolution.

Date of experience: April 25, 2024
North Carolina
1 review
0 helpful votes
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Excellent Service!
May 7, 2024

Called in to ask a question. Received a call from a qualified attorney. He had excellent knowledge and was able to answer my question. I was very satisfied and will use this service again.

Date of experience: April 25, 2024
Wisconsin
1 review
0 helpful votes
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The HVAC tech help me with the problem and was nice about it.

The only issue I had was when I paid the money, one hour later, my bank called about suspicious activity on my account. There were 3 attempts on it, 1 for 33 dollars, 1 for 27, and one for 6. All started after I put the card information in. My bank is on top of this type of activity so they did not get any money. I had to cancel the card and get a new one.

Like I said, the tech helped fix the problem, but the card thing was disappointing. You can use them to help fix it but use a pre-paid card for safety reasons. Just a heads up.

Date of experience: April 25, 2024
Missouri
1 review
0 helpful votes
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Lawyer help
May 7, 2024

I decided to do this cause I needed answers and wanted them right away. Any lawyers around here it is 3 weeks to get into to consult. They were helpful and answered quickly. One even asked me more questions which made me realize she did know what she was doing. In the end fir what I wanted to know. I will not be going any further with a lawyer. But I still know if I do have a question I can get an answer. For a few more weeks. I will be cancelling before the month is up. But really appreciate they were here.

Date of experience: April 25, 2024
New Jersey
1 review
0 helpful votes
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Quick response
May 7, 2024

Helped me fix my dishwasher in minutes. Very helpful.

Date of experience: April 25, 2024
New Jersey
1 review
0 helpful votes
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Thanks to Just Answer
May 7, 2024

Thank you very much, everyone there responded with help several times

Date of experience: April 25, 2024
Rhode Island
1 review
0 helpful votes
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Electric lawn mower repair
May 7, 2024

Expert was very knowledgeable and helpful, and methodically walked through the steps to identify and fix the issue.

Date of experience: April 25, 2024
California
1 review
0 helpful votes
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Lie and bait and switch
May 7, 2024

I was told it was $5 but was charged $65 for someone to tell me to get legal aid.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 25, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Patricia,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35

California
1 review
0 helpful votes
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Mechanic Mike
May 7, 2024

Mike provided exactly what I needed. In a timely manner

Date of experience: April 25, 2024
Australia
1 review
0 helpful votes
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Prompt and helpful service.
May 7, 2024

The service helped to evaluate what might be ailing our dog and seek appropriate care.

Date of experience: April 25, 2024
California
1 review
0 helpful votes
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Great Legal Advice
May 7, 2024

Guillermo was great! He was able to give me useful advice in a timely fashion, he was very patient, and knowledgeable. I highly recommend working with him and I'll definitely go to him if I need more legal advice.

Date of experience: April 25, 2024
Tennessee
1 review
0 helpful votes
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Do not use this site! Scam
May 7, 2024

The AI chatbot sent me a link to pay with the message "only $5!" I was charged $5 AND a $39 membership fee. They of course have in big letters no refunds at the bottom of their email after they charge you! The mechanic didn't really answer my direct question at all and I'm very disappointed and angry that I paid $44 for this.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 24, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Emma,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35

Arizona
1 review
0 helpful votes
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Chevy machanic
May 7, 2024

He was very knowligable and gave me a complete check list of things to look for.his help was invaluable.thank you

Date of experience: April 24, 2024