On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was very happy with the appraiser BUT not happy Edith Just Answer. I tried the trial for $5.00 and then the next morning I was saw in my account that I was charged $5.00 and another $30.00 on top of that. Make sure this does not happen to you. Disgusting and disgraceful. I won't use them again.
Kathy D.
I initially thought this must be a scam website, but to my luck it was a legit one and I was provided with a real person lawyer, who was patient and answered all my answers.
I needed help deciphering several questions on an immigration form, and the lawyer's answers confirmed what I thought. This gave me peace of mind and confidence to go forward.
I needed to cancel an order and they were very helpful and told me what I needed to do.
Nick was not in person but he knew how to manipulate the steps in setting up my printer and i.am very pleased with his smarts, kindness, and respect he showed while helping us...
I received a quick response and my dog felt so much better after giving her the meds that were recommended. I have already recommended this service twice!
The attorney was spot on. I was able to resolve questions and issues that was stopping me from moving forward. He was patient and knowledgeable.
Had no issues turning control of my computer to TZ. He explained what command he executed and why.
Definitely recommend using Just Answer.
My cat seemed ill, so I needed advice from a vet on how to tell if she was sick and what would help.?
The lawyer that I spoke to gave me excellent advice on what steps I should take to become the excutrix over my son's estate.
There was no experience, never got a call
Terrible experience
Hello Ronald,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
My puppy was sick and after 3 hours at the doggie er and came home and talk to Dr. Pete and he help walk me through what to do and look for
So happy that he helped me thru and cancelled a subscription that was brutal to get rid of..
I was pleased with my conversation I had with the legal advisor. She was knowledgeable and empathetic… which you don't usually see. I'd go back if I had to and with confidence.
I spoke with Dr. K. Anderson, and she was very knowledgeable and helpful. In addition to recommendations regarding the core problem that I called about (pet blindness), she even gave me recommendations for different foods that can be helpful for aging dogs (14 1/2yrs old). I am very satisfied with the help that I received.
I use the service for multiple different things for points on my license to fixing the transmission on my hummer and making an app of an idea that I have and they all came through with awesome answers and help me in my venture to becoming a billionaire
It was interesting to deal with the expert. A bit slow in responding to each question as presented.
I was trying to clean the filter on my Maytag dishwasher but had lost my user's manual. Andrew was great. Asked all the right questions and within minutes he had given ne the answer I needed and a recommendation as to where to get the correct cleaning product. It was an overall excellent response and if I need help in the future I know who to call. Thanks Andrew!
Person got back to me quickly, and knew what he was talking about
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kathy,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35