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JustAnswerReviews 21,222

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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5,032
This company responds to reviews on average within 4 days

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Florida
1 review
0 helpful votes
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My experience here was very good & I will recommend anyone to use this site since they are all very knowledgeable

Date of experience: December 20, 2025
Minnesota
1 review
0 helpful votes
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Great job
December 30, 2025

When the guy called me I told him I'm not good with technology meaning my phone and getting into stuff he took the initiative to walk me through everything and had patience

Date of experience: December 19, 2025
Pennsylvania
1 review
0 helpful votes
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An assistant took down the details of my legal questions. She was thorough and ensured she understood the facts. I then talked to lawyer who needed some more details about the case. I was very comfortable talking to him.
I felt confident they understood the entire scenario. I waited a very short time and I received entire analysis of the situation that clearly defined the charges, Definition of all possible variations of this charge with outcome of each. Said what charges would require a lawyer and why.
This was a great experience. I was anxious and overwhelmed. Iin a very short time I was confident I understood everything and understood steps I needed to take

Date of experience: December 19, 2025
Illinois
1 review
0 helpful votes
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Auto, Legal, and recently Oops I melted plastic in the oven and thought my partner was going to kill me when they returned from the hospital. Auto - told me how to check my PSI and took my worry of driving to work. Legal - helped me investigate a relative. Appliance assistance helped me with the oven. This is a really good service that is cost effective and gives you peace of mind. No complaints yet - Just Straight Honest Answers. Thanks!

Date of experience: December 17, 2025
Texas
1 review
0 helpful votes
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What a relief!
December 30, 2025

We have two small dogs that were acting very strange after a long walk in the woods off leash. We used this service to understand if our dogs had been poisoned and what we needed to do for them in our small mountain town. The vet contacted us and we discovered that our dogs had ingested marijuana and would be okay in 12 hrs or so. What a relief to know our dogs were going to be okay.

Date of experience: December 17, 2025
Arizona
1 review
0 helpful votes
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Golf Cart converter wiring
December 30, 2025

Anthony was very thorough and gathering information about the cart and the wires and my situation. He gave me a good review of the proper steps to try next and listen to my explanation in my review and he followed with a good list of steps to follow up.

Date of experience: December 19, 2025
Massachusetts
1 review
0 helpful votes
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Kent was very kind and thorough.
December 30, 2025

Felt like my hand was being held as I struggled with some issues that were due to my newly upgraded device. It was not at all intuitive and was making life harder while Inwas trouble shooting.

Date of experience: December 18, 2025
Ireland
1 review
0 helpful votes
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I couldn't be happier. I have received to date expert advice on legal, medical and finance. Sometimes all you may need is a quick answer to a specific question. JustAnswer, just, answers. Does exactly what it says on the tin.

Date of experience: December 19, 2025
Canada
1 review
0 helpful votes
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Quick and Useful
December 29, 2025

I had a brief conversation with an AI, and within 5 minutes was connected via text with an accountant. I asked my question and he pointed me in the right direction. Then, I asked a follow-up question which he also answered. I now know my next steps and I feel much relieved.

Date of experience: December 19, 2025
California
1 review
0 helpful votes
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Totally Satisfied
December 29, 2025

Technician to help me with my malfunctioning Beats earbuds... Highly competent and Customer friendly... Appreciated his willingness to deal professionally with all my questions...

Date of experience: December 19, 2025
Utah
1 review
0 helpful votes
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Safe!
December 29, 2025

Since we live 200 miles from a service center, I didn't know if I would be able to get my machine repaired. I am so thankful for the courteous help Charles provided. We were able to resolve the problem quickly. Thank you!

Date of experience: December 19, 2025
Texas
2 reviews
2 helpful votes
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Little Lucy is sick.
December 29, 2025

I reached out for some advice online and came across JustAnswer. Didn't even know the service existed, but it is great! My dog was vomiting and had diarrhea and a hint of blood in the diarrhea so I was very frightened. I am unable to afford to take her to a vet right now as I was laid off from my job, but this was the perfect solution for me for now. I'm going to do what I was told by the veterinarian and hopefully she will be back to her normal self.

Date of experience: December 19, 2025
Pennsylvania
1 review
0 helpful votes
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Used car warranty deception
December 29, 2025

I recently experienced an undisclosed car warranty on my new car with no disclosure of the cost or options. The car dealership is not addressing my concerns but Attorney Tony was exceptional in giving me background information and resources regarding consumer protection laws for this type of deception. I now feel prepared with a plan to request a refund with the legal facts to back up my claim.
Thank you!

Date of experience: December 19, 2025
Georgia
1 review
0 helpful votes
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The problem was corrected.
December 29, 2025

With Microsoft 365 Word would open, but Excel would not. It started to load, then just cycled through multiple, repeating green boxes. Clearing my cache in Firefox seems to have fixed the problem.

Date of experience: December 19, 2025
Colorado
1 review
0 helpful votes
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Good👍
December 29, 2025

Needed help with the Company "Bark Box" as your unable to reach a "LIVE PERSON" so, this website was FANTASTIC in directing me to BARK BOX E-Mail so I could contact someone to help handle my issue!
THANK YOU FOR A NICE EXPERIENCE!

Date of experience: December 19, 2025
Oklahoma
1 review
0 helpful votes
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My first mechanic was, I don't even know if he was a mechanic. The second one was good. I didn't get a chance to finish that conversation. I had to abruptly leave without telling anyone. And I tried to get back to it today, and I just replied to the chat thread, but it just had closed chat. And so then I used to link the mckeony gave me for his personal link. And for some reason, when I used that it's sent it straight to the message board. Even though it says my mechanics online when I asked AI to To just send me to the same mechanic, she kept trying to push me to a new one.In fact, she did, I don't know how the system works, but I like the mechanic. I wanted to keep using them.He already knew what I was talking about

Date of experience: December 19, 2025
Virginia
1 review
0 helpful votes
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APC UPS won't turn on
December 29, 2025

I shut down my APC 1000 S for two weeks and it would not restart. My technician made a few suggestions including disconnecting the battery temporarily and that worked.

Date of experience: December 19, 2025
New York
1 review
0 helpful votes
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Very thorough and responsive
December 29, 2025

Once we got my problem properly narrowed down, the mechanic was very thorough and made several good recommendations. He kept coming up with possible solutions and recommended them without delay.

Date of experience: December 19, 2025
Australia
1 review
0 helpful votes
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Polite and informative
December 29, 2025

Lovely Vet who figured out what was wrong with my Goldie. Provided me with an OTC medication that will help with her reflux. Thanks again Vet Barnes 🤗

Date of experience: December 20, 2025
Tennessee
1 review
0 helpful votes
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Anastasia was very prompt with the call back and seemed to understand what I was saying and she sent the necessary information and steps to take to me with a link that would set my request for petitioning the court for a restricted license. I wish I could have found this service before I allowed myself to take a plea bargain that will cause me a great financial injustice and hardship

Date of experience: December 17, 2025