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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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My experience here was very good & I will recommend anyone to use this site since they are all very knowledgeable
When the guy called me I told him I'm not good with technology meaning my phone and getting into stuff he took the initiative to walk me through everything and had patience
An assistant took down the details of my legal questions. She was thorough and ensured she understood the facts. I then talked to lawyer who needed some more details about the case. I was very comfortable talking to him.
I felt confident they understood the entire scenario. I waited a very short time and I received entire analysis of the situation that clearly defined the charges, Definition of all possible variations of this charge with outcome of each. Said what charges would require a lawyer and why.
This was a great experience. I was anxious and overwhelmed. Iin a very short time I was confident I understood everything and understood steps I needed to take
Auto, Legal, and recently Oops I melted plastic in the oven and thought my partner was going to kill me when they returned from the hospital. Auto - told me how to check my PSI and took my worry of driving to work. Legal - helped me investigate a relative. Appliance assistance helped me with the oven. This is a really good service that is cost effective and gives you peace of mind. No complaints yet - Just Straight Honest Answers. Thanks!
We have two small dogs that were acting very strange after a long walk in the woods off leash. We used this service to understand if our dogs had been poisoned and what we needed to do for them in our small mountain town. The vet contacted us and we discovered that our dogs had ingested marijuana and would be okay in 12 hrs or so. What a relief to know our dogs were going to be okay.
Anthony was very thorough and gathering information about the cart and the wires and my situation. He gave me a good review of the proper steps to try next and listen to my explanation in my review and he followed with a good list of steps to follow up.
Felt like my hand was being held as I struggled with some issues that were due to my newly upgraded device. It was not at all intuitive and was making life harder while Inwas trouble shooting.
I couldn't be happier. I have received to date expert advice on legal, medical and finance. Sometimes all you may need is a quick answer to a specific question. JustAnswer, just, answers. Does exactly what it says on the tin.
I had a brief conversation with an AI, and within 5 minutes was connected via text with an accountant. I asked my question and he pointed me in the right direction. Then, I asked a follow-up question which he also answered. I now know my next steps and I feel much relieved.
Technician to help me with my malfunctioning Beats earbuds... Highly competent and Customer friendly... Appreciated his willingness to deal professionally with all my questions...
Since we live 200 miles from a service center, I didn't know if I would be able to get my machine repaired. I am so thankful for the courteous help Charles provided. We were able to resolve the problem quickly. Thank you!
I reached out for some advice online and came across JustAnswer. Didn't even know the service existed, but it is great! My dog was vomiting and had diarrhea and a hint of blood in the diarrhea so I was very frightened. I am unable to afford to take her to a vet right now as I was laid off from my job, but this was the perfect solution for me for now. I'm going to do what I was told by the veterinarian and hopefully she will be back to her normal self.
I recently experienced an undisclosed car warranty on my new car with no disclosure of the cost or options. The car dealership is not addressing my concerns but Attorney Tony was exceptional in giving me background information and resources regarding consumer protection laws for this type of deception. I now feel prepared with a plan to request a refund with the legal facts to back up my claim.
Thank you!
With Microsoft 365 Word would open, but Excel would not. It started to load, then just cycled through multiple, repeating green boxes. Clearing my cache in Firefox seems to have fixed the problem.
Needed help with the Company "Bark Box" as your unable to reach a "LIVE PERSON" so, this website was FANTASTIC in directing me to BARK BOX E-Mail so I could contact someone to help handle my issue!
THANK YOU FOR A NICE EXPERIENCE!
My first mechanic was, I don't even know if he was a mechanic. The second one was good. I didn't get a chance to finish that conversation. I had to abruptly leave without telling anyone. And I tried to get back to it today, and I just replied to the chat thread, but it just had closed chat. And so then I used to link the mckeony gave me for his personal link. And for some reason, when I used that it's sent it straight to the message board. Even though it says my mechanics online when I asked AI to To just send me to the same mechanic, she kept trying to push me to a new one.In fact, she did, I don't know how the system works, but I like the mechanic. I wanted to keep using them.He already knew what I was talking about
I shut down my APC 1000 S for two weeks and it would not restart. My technician made a few suggestions including disconnecting the battery temporarily and that worked.
Once we got my problem properly narrowed down, the mechanic was very thorough and made several good recommendations. He kept coming up with possible solutions and recommended them without delay.
Lovely Vet who figured out what was wrong with my Goldie. Provided me with an OTC medication that will help with her reflux. Thanks again Vet Barnes 🤗
Anastasia was very prompt with the call back and seemed to understand what I was saying and she sent the necessary information and steps to take to me with a link that would set my request for petitioning the court for a restricted license. I wish I could have found this service before I allowed myself to take a plea bargain that will cause me a great financial injustice and hardship
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to [email protected] or [email protected]. Best regards, Meg at JustAnswer Customer Care [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to [email protected] or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
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