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JustAnswerReviews 21,215

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,030
This company responds to reviews on average within 4 days

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New York
1 review
0 helpful votes
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Walked Me Through Every Step
December 31, 2025

I am so grateful for my technician's help. He was so incredibly kind, patient, knowledgeable, and professional. This problem was not something that I would have ever figured out and I thank you for the help. This is definitely going to be the "place" that I go to with all future computer questions, etc. AND will always recommend to others.

Date of experience: December 21, 2025
Wisconsin
1 review
0 helpful votes
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He gave good advice.
December 31, 2025

I was happy to talk to someone and know he was trying to solve my problem. I just found out the shipping label was typed wrong. They put 850 Mahogany Circle when our address is 805 Mahogany Circle, the people who received it brought it over to us this morning. Problem solved. Thank You.

Date of experience: December 21, 2025
Illinois
1 review
0 helpful votes
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Glovebox arm and bulb
December 31, 2025

Am just hoping the answer is correct and that my car will function fine going forward.
The $70 charge seemed a little steep but is OK, especially if all is accurate.

Date of experience: December 21, 2025
Canada
1 review
0 helpful votes
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My cat swallowed a lansoprazole pill
December 31, 2025

My sweet baby Nala swallowed a lansoprazole pill and started foaming at the mouth. I immediately got her a lickable cat treat pudding to see if she'd eat it which she did. I got worried though from some things we were reading online so I found this website and got connected to a veterinarian doctor immediately. Dr. Porter assured me I took the right steps in what I did and that cats will foam and drool at the mouth if something tastes really bad to them. I am 100% satisfied with this service and the reassurance will help us sleep this morning. Thank you Dr. Porter.

Date of experience: December 21, 2025
Tennessee
1 review
0 helpful votes
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Good Work!
December 31, 2025

Although i was not able to get an actual call from a Dr, the chat with Dr. Cornelio provided some answers and a plan going forward. I appreciate that!

Date of experience: December 20, 2025
California
1 review
0 helpful votes
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Super helpful and fast
December 30, 2025

Our dog had ingested some human medication and we were very concerned. Dr Tanya quickly analyzed the situation and gave us peace of mind.

Date of experience: December 20, 2025
Texas
1 review
0 helpful votes
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Relief!
December 30, 2025

Dr. Li helped me understand my timelines as a 1st time mother and gave me recommendations where I can get an ultrasound right away since it is the weekend.

Date of experience: December 20, 2025
Texas
1 review
0 helpful votes
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I am a disabled veteran that has been erroneously charged property taxes on my residence in Texas. The servicer increased the mortgage payment by opening an escrow, paying a bill that was sent in error, and has attempted to force me to pay the increased payment with the tax payment they made, divided into 12 equal installments. When I kept paying my regularly schedule payment amount for principal, interest and the insurance escrow - they cashed the payment but did not credit the mortgage. In turn, they claimed a default for unpaid amounts.

Date of experience: December 20, 2025
California
1 review
0 helpful votes
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So kind and helpful
December 30, 2025

Dr. Alex was so patient and kind with me, even after I didn't respond right away. He went above and beyond and made me feel like I could take all the time to ask the questions I had. I so appreciated the input and help when my pup was struggling. I felt like he cared for my dog personally and told me to give him a hug for him! So kind and thoughtful and helpful. Gave me peace of mind. Thank you!

Date of experience: December 20, 2025
Minnesota
1 review
0 helpful votes
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Calvin was great!
December 30, 2025

Calvin tried every way possible to get my wi-fi going. Finally, we agreed to connect with Ethernet cable. I tried again, doing exactly what we had done and it worked. I have the wireless set up on my printer. Now I just have to buy a newer laptop. It's so old I can't even get the HP app. Another day!

Date of experience: December 20, 2025
Texas
1 review
0 helpful votes
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Bad passenger kitty
December 30, 2025

One of my cats doesn't like the car. When we travel I take them because one of my cats is diabetic. So traveling home for holidays is tough. He gave me the perfect answer

Date of experience: December 20, 2025
Washington
1 review
0 helpful votes
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I was a little leery of an online help line that required a credit card and a 55 dollar a month fee if not canceled within a month. I received my help quickly, canceled the monthly fee with one stroke which site said I could do. It was easy and seamless. This was a simple solution, and I was totally satisfied.

Date of experience: December 18, 2025
Texas
1 review
0 helpful votes
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Great!
December 30, 2025

Stumbled upon this site due to rushing to find a clinic for my pup rn. But I'm so glad i had found it because Dr. Mike was very knowledgeable and reassuring and put my mind at rest about my pup. I will schedule an appointment for Gia's lump and he recommend some good products to use on her skin allergies! So I'm so excited to be able to help my babygirl! Thank you again Dr. Mike!

Date of experience: December 20, 2025
Texas
1 review
0 helpful votes
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Help with a return to TEMU
December 30, 2025

Just Answer connected me with TEMU customer service, which I was having a difficult time connecting with TEMU customer services on my own. I resolved my questions and was very happy with the service. Thank you

Date of experience: December 20, 2025
Virginia
1 review
0 helpful votes
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Dog ate mice poison
December 30, 2025

They were very thorough asking all of the i.potant questions to make the determination on how to treat my dog. Very understanding and nice. Made a bad situation good. Appreciate them being there.

Date of experience: December 20, 2025
North Carolina
1 review
0 helpful votes
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Fergie's bump on head playing Fetch.
December 30, 2025

Concern as puppy bumped head playing Fetch. She was very quiet & stayed on my lap resting. She is still resting and we will observe her closely for a few days to be sure she is okay!

Date of experience: December 20, 2025
Maine
1 review
0 helpful votes
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2015 Chrysler T&C transmission issue
December 30, 2025

Excellent info & recommendations received, can follow up if need be but now I know where to start with a mechanic here at home. Thanks so much, Pillar!

Date of experience: December 20, 2025
Florida
1 review
0 helpful votes
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My experience here was very good & I will recommend anyone to use this site since they are all very knowledgeable

Date of experience: December 20, 2025
Minnesota
1 review
0 helpful votes
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Great job
December 30, 2025

When the guy called me I told him I'm not good with technology meaning my phone and getting into stuff he took the initiative to walk me through everything and had patience

Date of experience: December 19, 2025
Pennsylvania
1 review
0 helpful votes
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An assistant took down the details of my legal questions. She was thorough and ensured she understood the facts. I then talked to lawyer who needed some more details about the case. I was very comfortable talking to him.
I felt confident they understood the entire scenario. I waited a very short time and I received entire analysis of the situation that clearly defined the charges, Definition of all possible variations of this charge with outcome of each. Said what charges would require a lawyer and why.
This was a great experience. I was anxious and overwhelmed. Iin a very short time I was confident I understood everything and understood steps I needed to take

Date of experience: December 19, 2025