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JustAnswerReviews 21,240

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,039
This company responds to reviews on average within 4 days

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Indiana
1 review
0 helpful votes
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Dog ate avocado
April 24, 2024

Talking to the vet on line was very informative and helpful she gave me information and what to look out for,my boy is always getting into things, he should not

Date of experience: April 14, 2024
Vermont
1 review
0 helpful votes
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Saved me a trip to emergency vet
April 24, 2024

My dog woke up with one pupil constricted and the other not. If you google it, the search scares you into thinking it's very urgent. The vet for JustAnswer responded immediately and reassured me that I could wait a few hours until my local vet opened. I waited, they got me and we are now treating a scratch on her eyeball… not a neurological issue as google scared me into thinking.

Date of experience: April 14, 2024
Texas
1 review
0 helpful votes
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The experts answered quickly
April 24, 2024

Both experts answered quickly and professionally.
Excellent service

Date of experience: April 14, 2024
New Jersey
2 reviews
0 helpful votes
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Great information
April 24, 2024

Talked about ways to troubleshoot my Mustang Gt. Test tools have been ordered and will get here today. I will give feedback on what I find. The conversation made sense.

Date of experience: April 14, 2024
California
1 review
0 helpful votes
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Did perfect research, sent me links to relevant forms and shared the best way to answer the IRS questions.

Date of experience: April 10, 2024
Rhode Island
1 review
0 helpful votes
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Bloody stool
April 20, 2024

Excellent. My own vet couldn't take hi. So I tried this. Excellent service. Great communication and just what I thought it was.

Date of experience: April 10, 2024
North Carolina
1 review
0 helpful votes
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My expectations were exceeded. I got caring help from a knowledgeable lawyer who answered all of my questions and even linked me to needed resources!

Date of experience: April 10, 2024
California
2 reviews
0 helpful votes
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Comforting
April 20, 2024

Asked a important question and was immediately acknowledged, and addressed.

Date of experience: April 10, 2024
Maryland
1 review
0 helpful votes
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Amazing, so thankful this site exists
April 22, 2024

I am deeply thankful for whoever created this website. I have used it multiple times for vet and doctor answers when I have been unable to get up with my providers. The support has always been thoughtful and thorough and a lot of great questions asked to really understand and support. I have always had the best online providers at any time of day or night with instant help. Really brings peace to a situation knowing you can get instant support during non regular times of day or times when you can't get your typical providers care. It's incredibly easy to use and I am time and time again thankful to have access to it.

Date of experience: April 9, 2024
Florida
1 review
0 helpful votes
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GOOD RESOURCE, BUT...
April 20, 2024

...I am convinced their servers are pre-American Revplutionary War. Soooooo Sloooooow! And thir dropdown choices of operating system end with Windows XP, so that tells you a lot also. Howeverost all the experts are good.

Date of experience: April 9, 2024
California
1 review
0 helpful votes
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Phillip got down to the nitty-gritty in a few minutes.

Date of experience: April 9, 2024
Louisiana
1 review
0 helpful votes
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Got Question? They got answers.
April 20, 2024

Quick, easy, patient, and knowledgeable. Needed a quick answer and they were there. So cool.

Date of experience: April 9, 2024
Philippines
1 review
0 helpful votes
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Rip off
April 20, 2024

Your fees are way too high. I get less than US$1000 every month. I cannot afford these kind of fees. All I want is a copy of my Social Security income. You can send it electronically shouldn't be any fee for that at first it was 50 pesos then it went up to 3000 pesos. What's going on

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 9, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28

Minnesota
1 review
0 helpful votes
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I kept seeing and reading the same information on line but there was never an explanation as to why it had to be done. Wolfgang got what I was looking for and answered my question clearly and easily.

Date of experience: April 9, 2024
Maryland
1 review
0 helpful votes
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She was very caring and informative. Thank you for the help and advice.

"I am worried about my daughter visiting with her biological father that she never met. My daughter does not feel comfortable being with him alone and the courts say he has the right but does that mean I have to force her?"

Date of experience: April 9, 2024
Romania
1 review
0 helpful votes
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Great insightfull answer
April 19, 2024

The answer was complex given my problem, but at the same time it was very clear.

Date of experience: April 9, 2024
Canada
1 review
0 helpful votes
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I noticed my cat's toe was sticking at a unnatural angle late last evening. I had just moved to a new city out of province so my regular vet was not an option. She was not in distress but was uncomfortable putting weight on her foot (she's a tripod so she already has a bit of a tough time getting around). I contacted someone on the website and provided some basic information and within 10 minutes a vet called me and answered all my questions! He gave sound advice and eased my anxiety. Suggested different treatment options and reassured me that I didn't need to rush her to an emergency vet that night. 10/10 would recommend!

Date of experience: April 9, 2024
North Carolina
1 review
0 helpful votes
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Peace of mind
April 19, 2024

I had a specific question about tenant rights laws in my state and was given clear concise help right away. The last week has been stressful with my property managers but I was helped quickly and given information that efficiently explained everything and put my mind right at ease. I appreciate the help given by Andres!

Date of experience: April 9, 2024
Washington
1 review
0 helpful votes
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Very professional, caring service and easy to understand

Date of experience: April 9, 2024
New York
1 review
0 helpful votes
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My experience with the doctor was very good, very knowledgeable and put my nerves at ease

Date of experience: April 9, 2024