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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Talking to the vet on line was very informative and helpful she gave me information and what to look out for,my boy is always getting into things, he should not
My dog woke up with one pupil constricted and the other not. If you google it, the search scares you into thinking it's very urgent. The vet for JustAnswer responded immediately and reassured me that I could wait a few hours until my local vet opened. I waited, they got me and we are now treating a scratch on her eyeball… not a neurological issue as google scared me into thinking.
Both experts answered quickly and professionally.
Excellent service
Talked about ways to troubleshoot my Mustang Gt. Test tools have been ordered and will get here today. I will give feedback on what I find. The conversation made sense.
Did perfect research, sent me links to relevant forms and shared the best way to answer the IRS questions.
Excellent. My own vet couldn't take hi. So I tried this. Excellent service. Great communication and just what I thought it was.
My expectations were exceeded. I got caring help from a knowledgeable lawyer who answered all of my questions and even linked me to needed resources!
Asked a important question and was immediately acknowledged, and addressed.
I am deeply thankful for whoever created this website. I have used it multiple times for vet and doctor answers when I have been unable to get up with my providers. The support has always been thoughtful and thorough and a lot of great questions asked to really understand and support. I have always had the best online providers at any time of day or night with instant help. Really brings peace to a situation knowing you can get instant support during non regular times of day or times when you can't get your typical providers care. It's incredibly easy to use and I am time and time again thankful to have access to it.
...I am convinced their servers are pre-American Revplutionary War. Soooooo Sloooooow! And thir dropdown choices of operating system end with Windows XP, so that tells you a lot also. Howeverost all the experts are good.
Phillip got down to the nitty-gritty in a few minutes.
Quick, easy, patient, and knowledgeable. Needed a quick answer and they were there. So cool.
Your fees are way too high. I get less than US$1000 every month. I cannot afford these kind of fees. All I want is a copy of my Social Security income. You can send it electronically shouldn't be any fee for that at first it was 50 pesos then it went up to 3000 pesos. What's going on
I kept seeing and reading the same information on line but there was never an explanation as to why it had to be done. Wolfgang got what I was looking for and answered my question clearly and easily.
She was very caring and informative. Thank you for the help and advice.
"I am worried about my daughter visiting with her biological father that she never met. My daughter does not feel comfortable being with him alone and the courts say he has the right but does that mean I have to force her?"
The answer was complex given my problem, but at the same time it was very clear.
I noticed my cat's toe was sticking at a unnatural angle late last evening. I had just moved to a new city out of province so my regular vet was not an option. She was not in distress but was uncomfortable putting weight on her foot (she's a tripod so she already has a bit of a tough time getting around). I contacted someone on the website and provided some basic information and within 10 minutes a vet called me and answered all my questions! He gave sound advice and eased my anxiety. Suggested different treatment options and reassured me that I didn't need to rush her to an emergency vet that night. 10/10 would recommend!
I had a specific question about tenant rights laws in my state and was given clear concise help right away. The last week has been stressful with my property managers but I was helped quickly and given information that efficiently explained everything and put my mind right at ease. I appreciate the help given by Andres!
Very professional, caring service and easy to understand
My experience with the doctor was very good, very knowledgeable and put my nerves at ease
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to [email protected] or [email protected]. Best regards, Meg at JustAnswer Customer Care [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to [email protected] or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
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Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28