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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,377
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Dr's response
May 29, 2024

Dr was prompt on calling me after initial request. I was given very good advice as to how to move forward.

Date of experience: May 19, 2024
Michigan
1 review
0 helpful votes
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I have two pure bed dogs that ate coffee, which is very toxic. I received help immediately. The Vet stayed with me, continually checking on progress, for the whole time to ensure our dogs were in the clear and were fine! What I liked most was that the Vet didn't just tell me what to do, but he was with me the whole time…. That is great customer service! Best call ever ever made!

Date of experience: May 19, 2024
Florida
1 review
0 helpful votes
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Pus in 4 yr old Shih Tzu ear
May 29, 2024

This was my first time using just ask and I needed a veterinarians input on a situation with my four year-old Shih Tzu. I'm camping and don't have any veterinarians close by or available so reach out to them provided them with the information that they requested and within minutes, I had a response from a license to veterinarian, provide me with professional Opinion, as to what the diagnosis was to my dog and recommendation for some over-the-counter remedies to use until I can get my little Shih Tzu to her veterinarian on Monday. So I followed their directions went to the store purchased what they requested or suggested did my little in-home at home in my RV treatment to my Shih Tzu and today she is a little better. I bet I have to continue with the process until I can get my dog into the vet almost due to. I didn't know what to do with my dog if it was severe enough to leave and I've been able to stay and she goes to the vet tomorrow thank you thank you thank you to just answer!

Date of experience: May 19, 2024
Hawaii
2 reviews
0 helpful votes
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I will continue tomorrow
May 29, 2024

I will continue tomorrow. Thank you very much. Thru someone on email. I'm just so exhausted. My partner just got out from a heart surgery a week ago.

Date of experience: May 19, 2024
Pennsylvania
1 review
0 helpful votes
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Excellent service
May 29, 2024

I was able to work through understanding the proper way of handling my client issue's with the expert help and advice I was given.

Date of experience: May 19, 2024
Colorado
1 review
0 helpful votes
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The mechanic that chatted with me was very knowledgeable about my situation unfortunately still didn't fix my problem but still helped me with some other harley-davidson knowledge and I appreciate that fact that he stayed connected with me to make sure I understood what he was helping me with

Date of experience: May 19, 2024
Australia
1 review
0 helpful votes
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Rip off
May 29, 2024

Told in an SMS that it would only cost me $2.00
My bank account shows$ 66.00 paid to Just Answer

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 19, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Indiana
1 review
0 helpful votes
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Always a Pro
May 29, 2024

This app has helped me rewire and upgrade the electrical to 200 amp service and installing a new jacuzzi hot tub and shower as well as many other items on a 100 year old farm house. It has made me look like aMaster Electrician and Plumber. Thats not all, in the last 3-4 years I have used JA on questions pertaining to Ford Truck, tractor riding lawn mower engines, Construction trades, veterinarians and attorneys, Ive never been dissatisfied.

Date of experience: May 18, 2024
New York
1 review
0 helpful votes
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Advisement
May 31, 2024

The lawyer Ted was very helpful and provided sound advice. I'm still looking for a lawyer to represent me.

Date of experience: May 18, 2024
Canada
1 review
0 helpful votes
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Joey the lawyer gave amazing advice to help me deal with a problem I was having with a tenant. He called right away and the signup process was quick and easy. Highly recommend this app and the experts on it are 100% legitimate.

Date of experience: May 18, 2024
California
1 review
0 helpful votes
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Easy to use fast reply
May 29, 2024

I thought the service was free but there was a $5 fee which I would say is worth the information you can get. Someone named Dan helped me he answered my questions and told me what I could do and told me if it didn't work to then get a lawyer. I never knew what he told was an option. I hope it works if not I no there isn't more I can do besides get a lawyer.

Date of experience: May 18, 2024
Texas
1 review
0 helpful votes
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I reached out to get some feedback. I tried the typical unplug it and plug it back it technique and it still didn't work. Louis reached out to me pretty quick. I told him my issues and he gave me a straightforward response. He didn't take me through things I already did. Was recommended a replacement part and was given the user interface number to look for. Pretty quick and straightforward help. Just what I need

Date of experience: May 18, 2024
District of Columbia
1 review
0 helpful votes
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Give it a try
May 29, 2024

He did just what I needed and that was to sign on to my computer. He was able to move around in the computer like I couldn't.

Date of experience: May 18, 2024
Maine
2 reviews
0 helpful votes
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Perfect site to get a review
May 29, 2024

Just take pics and ask. Sure beats going around to different places to try to get an answer. I would pay more for the gas and time than I do on Just Answer. Will definately use again.

Date of experience: May 18, 2024
Florida
1 review
0 helpful votes
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Loved the experience. But was told it only cost $5 to join and then was told it was $40…

Date of experience: May 18, 2024
Illinois
1 review
0 helpful votes
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First time user
May 28, 2024

Luke seemed very knowledgeable in his area and gave me a quick response and a history lesson at the same time. He sent me in a new direction. Gave me some alternatives that may be very useful.

Date of experience: May 18, 2024
New Jersey
1 review
0 helpful votes
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ShopRite Incident
May 28, 2024

I had a question regarding legal ramifications with a store and the attorney was so kind and shared what recourse although none was available and also what to ask when our co tact the corporate office about a document i signed

Date of experience: May 18, 2024
Texas
1 review
0 helpful votes
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Unauthorized subscription
May 28, 2024

My expert was Darsana. Together we tried everything to get in touch with the right person in order to cancel my subscription. Darsana stuck with me until the end! My issue was finally resolved with her help!

Date of experience: May 18, 2024
Indiana
1 review
0 helpful votes
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As a novice car builder, he got me back on track after running in circles. Highly recommended

Date of experience: May 18, 2024
Tennessee
1 review
0 helpful votes
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Most of the people have a real interest in providing good, thoughtful answers. They are not doing strictly for the money. Those people are real gems.

Date of experience: May 18, 2024