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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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The process is so simple that a child could do it!
She was patient and professional and quickly provided us the answers that were easy to understand
Needed help with harassment and they were so understanding of my situation and even sent me documents to file.
The expert was very respectful with my issue.
He took the time to make sure that i had a very clear path forward.
He was very professional
Very quick and thorough process which resolved my print queue issue
He answered all questions I had & supplied suggestions to my issues. I also loved the relaxed nature of the call
I enjoyed talking with him. I let him know my situation and he gave prompt answers. My issue was resolved with excellent attention to detail.
Not happy with charges. Please cancel and refund my money
Justin was very knowledgeable and thoughtful in response to my Equinox service question. He provided a complete and concise solution to resolve my problem.
I got in contact with Edward about the issue that I had with my stepdaughters Kia Sorrento electrical problem. He was a big help got me the schematics that I actually needed so I can effectively go through the process of isolation. He was a big help and there if I need him if the problem remains very glad I subscribed
Answers very clear and easy to follow thank you. Very helpful
Brandon Maie was very friendly and knowledgeable.
I was surprised how quick I got answers to my questions.
I texted IRS for advice on my unfiled taxes and was referred to JustAnswer. Very soon a CPA texted me a detailed assessment of my situation and recommended specific steps I need to take, including use of a certain IRS document that will help retrieve past income statements. Thorough, professional, and tailored to my particular problems. Clearly this CPA carefully read my original query to IRS, as I was told he would. I was amazed at the speed and efficiency of the entire experience.
Mistakenly gave my dog my blood pressure med instead of her medication. Spoke with a veterinarian who answered my questions promptly and assured me that may dog would be ok. Highly recommend
This is a very informative site, and the technician I had didn't speak over my head about what I needed to know. He helped me with a site that has the parts for what I need, possible warranty information, and lawsuit on the part.
I was charged $5 but after making payment my account is frequently been charged
My Operator was a well groomed and more than satisfactory agent. He lit it up. I did some practical stuff but he did the lions share of the work. Very impressive. His confidence was both immovable and calming. Great experience and worth the money….by far worth the money.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tammy,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35