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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Howard was very energetic, and thoroughly addressed my concerns. I now have a clear roadmap in my particular situation.
Dr Nikko was very informative and nice. He answered my questions. He was way more helpful than the veterinarian I took her to where I live.
Asked the questions and received the answers promptly and professionally.
I'm a new chicken mom and finding a vet to see them when they were sick was next to impossible unless I was willing to pay a fortune. I can't tell you how JusAnswer's vet service saved me today! I'm so thankful I found this service and wouldn't hesitate to use it again. I also appreciate how the chat it left open for a few extra days for any follow up questions.
Have options for potential solutions and an honest recommendation wether to attempt repair or replace
Customer service was great gave me all the answers I needed and put me in the right direction
He had not only knowledge but 40 years experience to go with it. Critical when looking for history of the many problems an Auto can have. What's most likely to happen is priceless information.
After searching on the Internet for hours, it took less than 20 minutes to get the value on a pen and ink drawing by Julie PEELEN. Thank you, Allison T421 for your prompt attention.
I was getting very concerned in the middle of the night. The doctor that called (very quickly!) was helpful and able to calm me down. She couldn't say what was wrong, of course. But gave me some ideas of what could be going on. She was knowledgeable and caring. Thanks so much for the help.
The doctors and pharmacists on here have. Even so helpful on getting me quick answers and information especially while you cannot get ahold of you current doctor or specialist, Just answer helps so much during those times.
I was helped by Tamar with an issue with our Bosch built-in microwave. He was very responsive and gave me a good starting point to troubleshoot.
My boy kitty has been feeling off for awhile. Occasional hairball being vomited. The Veterinary Dr was concise, knowledgeable and calm during our discussion. I needed to know
A quicker answer because I am disabled and need help with getting my animal into doctor. Just wanted to know if it was an emergency. Thank you so much for your help and concern
Had an issue with our tractor intermittent engine deceleration and power loss. Appeared to be fuel related but wasn't sure, Moose was able to provide guidance on where to look related to fuel and filters.
To the point and not judgmental. They put me on hold and got me to the right person who in turn answered me back and now I'm waiting on a call from them
My washer gave an error code and would not start. I checked a few things but still had the same error code. I looked online and found JustAnswer. I contacted them and within few minutes I was speaking to a tech that told me the problem and walked me through the repair. He also provided information as to where I could find the part that I need. Great job JustAnswer!
I suddenly had no hot water, with readout of codes I didn't understand. This service explained cause & remedy. My local serviceman didn't.
I was looking how to replace a pool water heater flame sensor. There was nothing helpful in the internet including YouTube. I stumbled on justanswer. I asked the question there. Got connected with expert who walked me thru the process and even encouraged me when I thought I couldn't do it. He reinforce his instructions were correct which I then followed successfully.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members