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JustAnswerReviews 21,259

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,043
This company responds to reviews on average within 4 days

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North Carolina
1 review
0 helpful votes
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Peace of mind
April 19, 2024

I had a specific question about tenant rights laws in my state and was given clear concise help right away. The last week has been stressful with my property managers but I was helped quickly and given information that efficiently explained everything and put my mind right at ease. I appreciate the help given by Andres!

Date of experience: April 9, 2024
Washington
1 review
0 helpful votes
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Very professional, caring service and easy to understand

Date of experience: April 9, 2024
New York
1 review
0 helpful votes
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My experience with the doctor was very good, very knowledgeable and put my nerves at ease

Date of experience: April 9, 2024
New York
1 review
0 helpful votes
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Thank you for clarifying
April 19, 2024

Thank you for clarifying everything for me today..

Date of experience: April 9, 2024
Minnesota
1 review
0 helpful votes
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Patient
April 19, 2024

Repeated questions are answered patiently and clearly communicated

Date of experience: April 9, 2024
Nevada
1 review
0 helpful votes
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ANSWERED ALL MY QUESTIONS WITH CLEAR ANSWERS. MADE ME FEEL ASSURED THAT I HAD DONE THE RIGHT THING AND MY NEST STEPS.

Date of experience: April 9, 2024
Texas
1 review
0 helpful votes
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I highly recommend this technician for the following reasons:
1. I saved a lot, because if I had a technician to come to my home just to diagnose the problem, it was $149.00. Once identified, they were going to charge an additonal $149 to come back to fix it.
2. Her instructions were clear, concise, thorough and organized in steps which also included an evaluation of each step.
3. Her response was quick within 15 minutes after I asked the question.

Date of experience: April 9, 2024
Texas
3 reviews
0 helpful votes
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I am very happy with the answer I received from JustAnswer. My answer came quickly and completely, without ambiguity.

Date of experience: April 9, 2024
Iowa
1 review
0 helpful votes
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Satisfied
April 19, 2024

The tech was very helpful in helping me solve my problem.

Date of experience: April 9, 2024
Canada
1 review
0 helpful votes
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Good service!
April 19, 2024

Maria-Nina got right to the root of my problem. I was being billed by Microsoft Store in Missisauga and I could not recall why I was being billed. She found out right away! Thank you Maria-Nina! Excellent service!

Date of experience: April 9, 2024
California
1 review
0 helpful votes
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Saved a trip to the vet!
April 19, 2024

My dog ate an almond I dropped on the floor, I was worried about an obstruction since she's a small dog. The attending vet assured me that since it was only one almond and my dog did chew it, it wouldn't be a problem. Gave me some signs to look for just in case!

Date of experience: April 9, 2024
Virginia
1 review
0 helpful votes
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Great to work with!
April 19, 2024

Knowledgeable and skilled in resolving my issues with Excel!

Date of experience: April 9, 2024
Texas
1 review
0 helpful votes
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Trying to file extension
April 19, 2024

I did not get the answers I was looking for
And it's too complicated

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 9, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28

Colorado
1 review
0 helpful votes
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Professional-Based Reassuance!
April 19, 2024

The vet I was matched to was so professional, warm, and wise in her decision making and recommendations, and provided me with great advice and a plan. I am SO reassured and grateful!

Date of experience: April 9, 2024
Texas
1 review
0 helpful votes
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I was able to find the document that I need to protect my assets good information with in minutes. Thank you!

Date of experience: April 9, 2024
Florida
4 reviews
0 helpful votes
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Patiently brilliant.
April 19, 2024

The poor guy had to deal with an idiot (me) but he was patient and it was like a small miracle. He got my printer online with my new router!

Date of experience: April 9, 2024
Canada
1 review
0 helpful votes
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Rip off
April 19, 2024

I got charged $53 when I understood it would be $2 and that would be refunded. I was very sceptical giving you my visa number and my instinct was right.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 9, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28

Virginia
1 review
0 helpful votes
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Employment Law
April 19, 2024

Daniel is truly an expert on what do and his knowledge is impeccable paired with his professional etiquette!

Date of experience: April 9, 2024
North Carolina
1 review
0 helpful votes
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Help
April 19, 2024

My experience was ok,just need some answers. Didn't received something I ordered 3-16-24,was told when checking on tracking status it was delivered but we haven't received it.

Date of experience: April 9, 2024
Florida
1 review
0 helpful votes
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Extremely Satisfied!
April 19, 2024

Melissa was brilliant! She was right to the point, knowledgeable and a pleasure to work with. I highly recommend Melissa and hope to use her services again.

Date of experience: April 9, 2024