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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I had a specific question about tenant rights laws in my state and was given clear concise help right away. The last week has been stressful with my property managers but I was helped quickly and given information that efficiently explained everything and put my mind right at ease. I appreciate the help given by Andres!
Very professional, caring service and easy to understand
My experience with the doctor was very good, very knowledgeable and put my nerves at ease
ANSWERED ALL MY QUESTIONS WITH CLEAR ANSWERS. MADE ME FEEL ASSURED THAT I HAD DONE THE RIGHT THING AND MY NEST STEPS.
I highly recommend this technician for the following reasons:
1. I saved a lot, because if I had a technician to come to my home just to diagnose the problem, it was $149.00. Once identified, they were going to charge an additonal $149 to come back to fix it.
2. Her instructions were clear, concise, thorough and organized in steps which also included an evaluation of each step.
3. Her response was quick within 15 minutes after I asked the question.
I am very happy with the answer I received from JustAnswer. My answer came quickly and completely, without ambiguity.
Maria-Nina got right to the root of my problem. I was being billed by Microsoft Store in Missisauga and I could not recall why I was being billed. She found out right away! Thank you Maria-Nina! Excellent service!
My dog ate an almond I dropped on the floor, I was worried about an obstruction since she's a small dog. The attending vet assured me that since it was only one almond and my dog did chew it, it wouldn't be a problem. Gave me some signs to look for just in case!
I did not get the answers I was looking for
And it's too complicated
The vet I was matched to was so professional, warm, and wise in her decision making and recommendations, and provided me with great advice and a plan. I am SO reassured and grateful!
I was able to find the document that I need to protect my assets good information with in minutes. Thank you!
The poor guy had to deal with an idiot (me) but he was patient and it was like a small miracle. He got my printer online with my new router!
I got charged $53 when I understood it would be $2 and that would be refunded. I was very sceptical giving you my visa number and my instinct was right.
Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28
Daniel is truly an expert on what do and his knowledge is impeccable paired with his professional etiquette!
My experience was ok,just need some answers. Didn't received something I ordered 3-16-24,was told when checking on tracking status it was delivered but we haven't received it.
Melissa was brilliant! She was right to the point, knowledgeable and a pleasure to work with. I highly recommend Melissa and hope to use her services again.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to [email protected] or [email protected]. Best regards, Meg at JustAnswer Customer Care [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to [email protected] or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
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Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28