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JustAnswerReviews 21,259

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,043
This company responds to reviews on average within 4 days

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Washington
1 review
2 helpful votes
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Be aware of the scam.
April 19, 2024

You should know that it's not $1 to join. Read the small print. They charge you monthly after you pay the $1 fully refundable. The first page is very clear its ONLY $1 to join. Its the second page that gets you. Then because they called, they don't refund saying they performed a service. I had 4 issues of which they could not resolve even one. So that's the 'Service" I received. When I called customer service, she said she would not refund, and then asked if I wanted to take a survey after, I said yes. She hung up.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 9, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28

California
1 review
0 helpful votes
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The best solution for your needs
April 19, 2024

They provided me an excellent service I truly have no complains they were very good and very professional with me

Date of experience: April 9, 2024
Illinois
1 review
0 helpful votes
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Vet was very informative, asked many questions, which I was glad to answer. He gave me very good things to do to help her eat better & hopefully gain a little weight. The experience was much better than I had imagined!

Date of experience: April 9, 2024
New York
1 review
0 helpful votes
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Great Experience
April 19, 2024

Bart was able to help me with the repair of my vehicle he was easy going took time to explain even offered his experience on parts.

Date of experience: April 9, 2024
California
1 review
0 helpful votes
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Exactly what I was hoping for!
April 19, 2024

Mike got back to me within 5 minutes of submitting my inquiry to help me assess a car online. He went out of his way to assess the vehicle, and gave me clear next steps. Appreciatecha, Mike!

Date of experience: April 9, 2024
Oregon
1 review
0 helpful votes
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Helpful Advise
April 19, 2024

I had a fairly simple question and it was helpful to have some options and it put away some of my current fears and uncertainty.

Date of experience: April 9, 2024
Georgia
1 review
0 helpful votes
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IAM A DISABLED VETERAN AND IHAVE BEEN TRYING FOR QUITE SOME TIME TO RECLAIM MY 3FURBABIES AND BRING THE 3OF THEM BACK HOME BUT IHAVE NOT HAD MUCH SUCCESS IN FINDING AN ATTORNEY WHO COULD HELP ME TO GET MY FAMILY BACK HOWEVER WITHIN 30MINUTES OR LESS ATTORNEY DAN WITH JUSTANSWER GAVE ME PRICELESS INFORMATION ON STEP BY STEP WITH HOE TO LEAGALLY PROCEED IN BRINGING MY 3BABIES HOME THANK YOU SO MUCH JUSTANSWER AND ATTORNEY DAN IWILL DEFINITELY RECOMMEND YOUR SERVICES IN THE FUTURE KEEP UP THAT MAGNIFICENT JOB

Date of experience: April 9, 2024
Utah
1 review
0 helpful votes
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Excellent service.
April 19, 2024

Charles helped me understand what may be causing a leak in my washer. I will look into the washer and co diagnostics of what may be causing the leak. Thank you!

Date of experience: April 9, 2024
Canada
1 review
0 helpful votes
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Perfect thank you
April 19, 2024

Well detailed an to the point thank you an solved all my problems an answered all my questions thanks very much an have a great day

Date of experience: April 9, 2024
Michigan
1 review
0 helpful votes
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Great help
April 19, 2024

Helpful with information and very professional, appreciate the fast help

Date of experience: April 9, 2024
Ohio
1 review
0 helpful votes
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Very knowledgeable
April 19, 2024

It was excellent and finally got me to understand what she was trying to get me...

Date of experience: April 9, 2024
Texas
1 review
0 helpful votes
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I was having problems in the switch(?)wire. Amedee informed me that the signal is very low voltage coming from the Bus Communication Circuit.

Date of experience: April 9, 2024
Florida
1 review
0 helpful votes
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Great advice, very knowledgeable
April 19, 2024

Call to troubleshoot issue with Suzuki outboard phone call was fast and technician was very knowledgeable and informative

Date of experience: April 9, 2024
New York
1 review
0 helpful votes
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Expert IT assistance
April 19, 2024

Andy was excellent, quick to understand our needs and quick to implement.

Date of experience: April 9, 2024
Florida
1 review
0 helpful votes
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Microwave light
April 19, 2024

The website was very misleading. It said that for just
5.00 I could have it answered but that was just a joining fee and I was charged 30 bait and switch in my opinion

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 9, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28

North Carolina
1 review
0 helpful votes
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Dog bite
April 19, 2024

Excellent very informative and looked at my law question based on the state I am living. Very helpful in helping me determine if I needed to hire a local attorney to represent me in court

Date of experience: April 9, 2024
West Virginia
1 review
0 helpful votes
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Gave me hope
April 19, 2024

The mechanic informed me of a third catalytic converter on my truck that i had no knowledge of. As of yet I haven't put to use the knowledge he gave me. So i really won't know if it will work or not. Yet, it certainly sounds plausible. Hopefully I can come back later and tell you more after I complete the repairs he told me about

Date of experience: April 9, 2024
Washington
1 review
0 helpful votes
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I have used JustAnswer to engage experts in multiple areas.

Date of experience: April 9, 2024
North Carolina
1 review
0 helpful votes
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Helpful and quick
April 19, 2024

I needed clarification on the implications of skipping a generation when it comes to inheritances. He gave me a simple and definitive answer asking with a link to a longer explanation. So helpful!

Date of experience: April 9, 2024
Alabama
1 review
0 helpful votes
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Amazing service
April 19, 2024

I was able to chat with Mark about my cats injury and he was able to guide me on what steps to go about his healing process and saved me so much money and time not having to go to my local vet office! Highly recommend!

Date of experience: April 9, 2024