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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,391
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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Honest
May 27, 2024

They're great business is good we talked about my situation and it worked out just

Date of experience: May 17, 2024
Pennsylvania
1 review
0 helpful votes
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Scam
May 27, 2024

I accidentally came across this site. Before I knew it I was signed up and charged and didn't even realize it! BEWARE! NO REFUNDS!

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 17, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Trina,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35

Virginia
1 review
0 helpful votes
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Excellent service
May 27, 2024

I have used "JustAnswer" several times for legal and veterinary problems. The professionals I have worked with are knowledgeable and nice.

Date of experience: May 17, 2024
Pennsylvania
1 review
0 helpful votes
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Fast and easy
May 27, 2024

I needed help about my wages after a transfer in the same company and same position but different state. And there was never any disclosure of it changing.

Date of experience: May 17, 2024
Ohio
1 review
0 helpful votes
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Koehler Toilet Handle
May 27, 2024

Difficulty with toilet continuously running due to handle issues. Not a straight forward type of handle and the various methods for removing the handle came in very handy.

Date of experience: May 17, 2024
Australia
1 review
0 helpful votes
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Great advice
May 27, 2024

Answered quickly and gave me great advice regarding a purchase of a car.

Date of experience: May 17, 2024
Pennsylvania
1 review
0 helpful votes
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See a diagram of what I need to do to make the repairs was very helpful and put me in the right direction for the repair

Date of experience: May 16, 2024
Texas
1 review
0 helpful votes
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Good advise snd genuine cincern
May 27, 2024

After my 5 month old toy ausdie ate some onion, i chrckrd to see if dogs ate onion safely and found it was toxic. Called ER vet and couldn't say if needed to come in so went to Just Andwer and was contacted by a wonderful snd concerned vet ewho after seeing photo of my estimated onion ingested told me to go to ER with my 8 lb. Pup whete they would i induce vomiting. I did and puppy did get rid of a good sized piece of onion. It eas a very worthwhile call and he text me soo Ii could contact him. Very much will use again
If needed. The tech was also helpful in getting
A vet asap!

Date of experience: May 16, 2024
Georgia
2 reviews
0 helpful votes
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Service was very busy but a vet got to me as soon as she could and was very helpful and confirmed what I was suspecting. I gave her straight facts no lingering details and she quickly diagnosed and gave me instructions on how to treat and let me know if I needed any help they were a chat away! Well worth the money and peace of mind!

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Roy,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35

California
1 review
0 helpful votes
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Difficult problem
May 27, 2024

I was paying for Amazon prime but kept being told when I loged on to my TV that I needed to sign up. It was very frustrating because on my laptop I could sign in and watch Amazon video. My tech was very patient with me and I was very frustrated. We went through a dozen steps and kept running into loops and dead ends. Together we were able to discover I had two Amazon accounts tied to one email address of mine. The two accounts under different names. I corrected that and was able to get all my devices on one activated account. Thanks great help

Date of experience: May 16, 2024
Ohio
1 review
0 helpful votes
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Excellent!
May 27, 2024

Austin was extremely knowledgeable and easy to work with. Very pleasant and explained everything clearly.

Date of experience: May 16, 2024
Maryland
1 review
0 helpful votes
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Changing Alley Ordinance
May 27, 2024

Jan was very helpful answering my questions and how to go about getting the alley ordinance changed for no through traffic. All my friends and some who worked as town managers told me it could not be changed. Jan explained and encouraged me how to go about changing the ordinance use

Date of experience: May 16, 2024
Utah
1 review
0 helpful votes
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Understood
May 27, 2024

With what little mechanic knowledge I have, I was able to relay my problem to a mechanic who was able to very quickly help me solve my problem. He was kind and understood what my problem was and told me where to look, how to fix it and gave me reassurance that he would be around if the problem persisted. I recommend them to anyone, especially to those who don't think they know enough to have their problem understood or fear not being able to understand how to fix it. Great job!

Date of experience: May 16, 2024
Nebraska
1 review
0 helpful votes
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Jan
May 26, 2024

Jan answered my first question quickly and accurately and I appreciate her zeal and responsiveness, thank you Jan.

Date of experience: May 16, 2024
Indiana
1 review
0 helpful votes
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Kind, honest caring dialog
May 26, 2024

The Dr was very kind and caring with my concerns and definitely gave.me peace of mind and honest advice.

Date of experience: May 16, 2024
Michigan
1 review
0 helpful votes
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New Bushnell Wingman speaker would not pair with my iphone 15 pro. Tech was able to tell me how to reset the device by putting a pin in the rest hole next to the charging port (without having the charger connected). After the reset it pair correctly.

Date of experience: May 16, 2024
Arizona
1 review
0 helpful votes
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Relay help
May 26, 2024

Very knowledgeable and professional mechanic. Thoroughly enjoyed all interactions, and accurate information whenever supplied. Daniel will continue to be one of my favorites.

Date of experience: May 16, 2024
Indiana
1 review
0 helpful votes
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I'm recently retired. I was an expert with a PhD in my career. But my DIY skills about everything else are, say limited. I tried this a month or so ago with a specific question. Have used them twice since. All 3 sessions were a success in that I got my problem fixed.

Date of experience: May 16, 2024
Minnesota
1 review
0 helpful votes
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Fast and easy
May 26, 2024

I explained my experience with a certain company who is not being forthright. I now know what to do and I believe that I will be able to resolve the issue. Thanks Bruce!

Date of experience: May 16, 2024
Texas
1 review
0 helpful votes
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Oven part search
May 26, 2024
Updated review

Extremely professional and friendly. Ordered part once I got the part number.

Date of experience: May 16, 2024

Conjunctivitis
April 7, 2024
Previous review

De Roberts was prompt, very helpful in the advice for my 93 year old mother.

Date of experience: March 28, 2024