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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I accidentally came across this site. Before I knew it I was signed up and charged and didn't even realize it! BEWARE! NO REFUNDS!
I have used "JustAnswer" several times for legal and veterinary problems. The professionals I have worked with are knowledgeable and nice.
I needed help about my wages after a transfer in the same company and same position but different state. And there was never any disclosure of it changing.
Difficulty with toilet continuously running due to handle issues. Not a straight forward type of handle and the various methods for removing the handle came in very handy.
See a diagram of what I need to do to make the repairs was very helpful and put me in the right direction for the repair
After my 5 month old toy ausdie ate some onion, i chrckrd to see if dogs ate onion safely and found it was toxic. Called ER vet and couldn't say if needed to come in so went to Just Andwer and was contacted by a wonderful snd concerned vet ewho after seeing photo of my estimated onion ingested told me to go to ER with my 8 lb. Pup whete they would i induce vomiting. I did and puppy did get rid of a good sized piece of onion. It eas a very worthwhile call and he text me soo Ii could contact him. Very much will use again
If needed. The tech was also helpful in getting
A vet asap!
Service was very busy but a vet got to me as soon as she could and was very helpful and confirmed what I was suspecting. I gave her straight facts no lingering details and she quickly diagnosed and gave me instructions on how to treat and let me know if I needed any help they were a chat away! Well worth the money and peace of mind!
Hello Roy,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
I was paying for Amazon prime but kept being told when I loged on to my TV that I needed to sign up. It was very frustrating because on my laptop I could sign in and watch Amazon video. My tech was very patient with me and I was very frustrated. We went through a dozen steps and kept running into loops and dead ends. Together we were able to discover I had two Amazon accounts tied to one email address of mine. The two accounts under different names. I corrected that and was able to get all my devices on one activated account. Thanks great help
Austin was extremely knowledgeable and easy to work with. Very pleasant and explained everything clearly.
Jan was very helpful answering my questions and how to go about getting the alley ordinance changed for no through traffic. All my friends and some who worked as town managers told me it could not be changed. Jan explained and encouraged me how to go about changing the ordinance use
With what little mechanic knowledge I have, I was able to relay my problem to a mechanic who was able to very quickly help me solve my problem. He was kind and understood what my problem was and told me where to look, how to fix it and gave me reassurance that he would be around if the problem persisted. I recommend them to anyone, especially to those who don't think they know enough to have their problem understood or fear not being able to understand how to fix it. Great job!
The Dr was very kind and caring with my concerns and definitely gave.me peace of mind and honest advice.
New Bushnell Wingman speaker would not pair with my iphone 15 pro. Tech was able to tell me how to reset the device by putting a pin in the rest hole next to the charging port (without having the charger connected). After the reset it pair correctly.
Very knowledgeable and professional mechanic. Thoroughly enjoyed all interactions, and accurate information whenever supplied. Daniel will continue to be one of my favorites.
I'm recently retired. I was an expert with a PhD in my career. But my DIY skills about everything else are, say limited. I tried this a month or so ago with a specific question. Have used them twice since. All 3 sessions were a success in that I got my problem fixed.
I explained my experience with a certain company who is not being forthright. I now know what to do and I believe that I will be able to resolve the issue. Thanks Bruce!
Extremely professional and friendly. Ordered part once I got the part number.
De Roberts was prompt, very helpful in the advice for my 93 year old mother.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello Trina,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35