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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,426
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Advisement
May 31, 2024

The lawyer Ted was very helpful and provided sound advice. I'm still looking for a lawyer to represent me.

Date of experience: May 18, 2024
Canada
1 review
0 helpful votes
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Joey the lawyer gave amazing advice to help me deal with a problem I was having with a tenant. He called right away and the signup process was quick and easy. Highly recommend this app and the experts on it are 100% legitimate.

Date of experience: May 18, 2024
California
1 review
0 helpful votes
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Easy to use fast reply
May 29, 2024

I thought the service was free but there was a $5 fee which I would say is worth the information you can get. Someone named Dan helped me he answered my questions and told me what I could do and told me if it didn't work to then get a lawyer. I never knew what he told was an option. I hope it works if not I no there isn't more I can do besides get a lawyer.

Date of experience: May 18, 2024
Texas
1 review
0 helpful votes
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I reached out to get some feedback. I tried the typical unplug it and plug it back it technique and it still didn't work. Louis reached out to me pretty quick. I told him my issues and he gave me a straightforward response. He didn't take me through things I already did. Was recommended a replacement part and was given the user interface number to look for. Pretty quick and straightforward help. Just what I need

Date of experience: May 18, 2024
District of Columbia
1 review
0 helpful votes
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Give it a try
May 29, 2024

He did just what I needed and that was to sign on to my computer. He was able to move around in the computer like I couldn't.

Date of experience: May 18, 2024
Maine
2 reviews
0 helpful votes
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Perfect site to get a review
May 29, 2024

Just take pics and ask. Sure beats going around to different places to try to get an answer. I would pay more for the gas and time than I do on Just Answer. Will definately use again.

Date of experience: May 18, 2024
Florida
1 review
0 helpful votes
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Loved the experience. But was told it only cost $5 to join and then was told it was $40…

Date of experience: May 18, 2024
Illinois
1 review
0 helpful votes
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First time user
May 28, 2024

Luke seemed very knowledgeable in his area and gave me a quick response and a history lesson at the same time. He sent me in a new direction. Gave me some alternatives that may be very useful.

Date of experience: May 18, 2024
New Jersey
1 review
0 helpful votes
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ShopRite Incident
May 28, 2024

I had a question regarding legal ramifications with a store and the attorney was so kind and shared what recourse although none was available and also what to ask when our co tact the corporate office about a document i signed

Date of experience: May 18, 2024
Texas
1 review
0 helpful votes
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Unauthorized subscription
May 28, 2024

My expert was Darsana. Together we tried everything to get in touch with the right person in order to cancel my subscription. Darsana stuck with me until the end! My issue was finally resolved with her help!

Date of experience: May 18, 2024
Indiana
1 review
0 helpful votes
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As a novice car builder, he got me back on track after running in circles. Highly recommended

Date of experience: May 18, 2024
Tennessee
1 review
0 helpful votes
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Most of the people have a real interest in providing good, thoughtful answers. They are not doing strictly for the money. Those people are real gems.

Date of experience: May 18, 2024
Illinois
2 reviews
0 helpful votes
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Beverage cooler repair
May 28, 2024

Communicated by text which was very easy. Questions were answered quickly. Even gave me the part numbers needed for repairs

Date of experience: May 18, 2024
California
1 review
0 helpful votes
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Carter replied fast. He answered my questions completely. Was friendly and understanding.

Date of experience: May 18, 2024
Virginia
1 review
0 helpful votes
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Instant reassurance and support
May 28, 2024

I received a letter today ( Saturday) for my son to appear in court in NY, a state we no longer reside in. It was terrifying and I was afraid to call the town justice who sent it. David, the attorney I spoke with on just answer was kind, patient, knowledgeable and understanding. He provided me with instant reassurance and now I can go on with my weekend.

Date of experience: May 18, 2024
Ohio
1 review
0 helpful votes
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Need more help
May 28, 2024
Updated review

I would live to talk to him again. Thought I had solved the problem but did not. I think my email address is coming up your email address when I try to use it. Please a contact would be greatly appreciated! Thank you! Jeanne

Date of experience: May 18, 2024

Need more help
May 28, 2024
Previous review

I would live to talk to him again. Thought I had solved the problem but did not. I think my email address is coming up your email address when I try to use it. Please a contact would be greatly appreciated! Thank you! Jeanne

Date of experience: May 18, 2024
Texas
1 review
0 helpful votes
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Tim was extremely helpful and never the least condescending. He went WAY out of his way to ensure my questions were both thoroughly answered and completely accurate.

Date of experience: May 18, 2024
Colorado
1 review
0 helpful votes
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Reassurance
May 28, 2024

Dr Laura's advice to help my dog quickly and clearly and was reasonable.

Date of experience: May 18, 2024
Idaho
1 review
0 helpful votes
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Outstanding service
May 28, 2024

Colby was great at explaining the process and extremely helpful

Date of experience: May 18, 2024
Colorado
1 review
0 helpful votes
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He,helped me
May 28, 2024

Donald,was very knowledgeable and helped me with my issues

Date of experience: May 18, 2024