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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,376
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
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Anna was awesome
April 19, 2024

Anna gave me great guidance and sent a link for further assistance needed

Date of experience: April 8, 2024
Colorado
1 review
0 helpful votes
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Amazingly informative
April 18, 2024

Jessica understood my needs she was very caring and informative expert in answering all my questions would definitely call again when I need professional help in finding a lawyer. I really loved talking to Jessica …

Date of experience: April 8, 2024
Colorado
1 review
0 helpful votes
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Very good source of help
April 18, 2024

David was great and understood my explanation of what was happening.

Date of experience: April 8, 2024
Florida
1 review
0 helpful votes
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Refrigerator issue
April 18, 2024

After explaining my issue, Mathew walked me thru the fix! He was very clear and quick with the result
Problem solved!
Thank You Mathew!

Date of experience: April 8, 2024
Massachusetts
4 reviews
0 helpful votes
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Helpful concise feedback on point.
April 18, 2024

Complicated personal injury situation handled with clarity and conciseness

Date of experience: April 8, 2024
New York
1 review
0 helpful votes
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Fantastic
April 18, 2024

Just Fantastic and great great work and really knowledgeable

Date of experience: April 8, 2024
New Zealand
1 review
0 helpful votes
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Timely and helpful
April 18, 2024

The team at Just Ask were Incredibly helpful. After an evening of vomiting and then vomiting blood I needed my question answered as I am 3 hours to the Dr in person. He gave me the answer I needed. Excellent service so quick it was fantastic. Thank you

Date of experience: April 8, 2024
Florida
1 review
0 helpful votes
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Elizabeth Lawyer - provided moderate to high degree difficulty legal answers to my legal questions.

Date of experience: April 8, 2024
Washington
1 review
0 helpful votes
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Another scam?
April 18, 2024

I was quite pleased with Dr. Denise and give her a top rating of 5. As for billing, I signed up for a one-time charge of $5.00 and you took $39.00 from my account instead. I gave your site an overall rating of 3 because of your over-billing. I will be filling a grievance against you as soon as the pending debt is posted to my bank account unless this is corrected immediately. After such a great Vet visit I am very disappointed that you scammed me out of $34.00 more than what I signed up and agreed to. I won't be recommending your site to anyone.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 8, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Pamela,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35

Idaho
1 review
0 helpful votes
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Im impressed
April 18, 2024

Jeff was well written, not wordy or confusing I am able to start doing what he says and
Take action. I thank him for his knowledge and skills. Dn

Date of experience: April 8, 2024
Washington
1 review
0 helpful votes
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Eviction Help
April 18, 2024

Very positive experience with Stephen. I wish I would have done it months ago.

Date of experience: April 8, 2024
Illinois
1 review
0 helpful votes
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Life Changing Information
April 18, 2024

I was stuck at a crossroad in regards to how I wanted move forward as an entreprenuer. I didn't know the best routte to take regarding the formation of businesses I want to start. However, upon speaking with Alex0823 I was able to figure out a clear path for me to take with the least taxation. He helped me to make the right moves not just for but for my children too. For that I am eternally grateful and will us continue to use JustAnswer

Date of experience: April 8, 2024
Utah
1 review
0 helpful votes
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Dr Peter did a great job
April 18, 2024

Dr Peter helped me out by giving out his best advice and recommendations from a remote exam by a non-vet technician. He helped verify my suspicions and his advice gave me a good direction to proceed.

Date of experience: April 8, 2024
Colorado
1 review
0 helpful votes
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Excellent and appreciate the straightforward information, especially where to procure replacement filter.

Date of experience: April 8, 2024
Washington
1 review
0 helpful votes
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Jack in The Box complaint
April 18, 2024

Not again. I'm out $8.29 and got no food. I keep describing my experience and nothing happens.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 8, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Judy,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35

California
1 review
0 helpful votes
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My Experience With Mr.Angelo Knowledgeably Were Great And Superb On A Legal Stand Point Truly;I Would Recommend Him To Anyone On The "👑JustAsk" App. &/Or Site Truly,Thank You Again For Your Advice 👑Mr.Angelo🏾💪🏾💯🏾"...-👑Revelation.©®

Date of experience: April 8, 2024
California
1 review
0 helpful votes
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Very pleased with quick response.
April 18, 2024

Very pleased with response from pearl and Anthony, they were very helpful.

Date of experience: April 8, 2024
Arizona
1 review
0 helpful votes
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Satisfied Customer
April 18, 2024

The questions were concise, responses were quick and complete.

Date of experience: April 8, 2024
South Carolina
1 review
0 helpful votes
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Assume guide
April 18, 2024

Alex was a wealth of information. He answered all of my questions and gave me great advice. I will definitely contact Just Answer if I need answers to my questions.

Date of experience: April 8, 2024
Illinois
1 review
0 helpful votes
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A timely response was provided with definitive information and redirection to the proper source where they would not be able to provide the answer in the confines of their expertise.

Date of experience: April 8, 2024